We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Welcome Home”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Royal Playa del Carmen
Ranked #13 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 March 2014

Feb. 15-Mar 1, 2014. What an amazing experience. Home was never like this. We received diamond level service in an incredibly welcoming environment on the Mayan Riviera. The resort was spotless, the service impeccable and the staff second to none I've experienced elsewhere. We stayed in a junior suite, complete with a huge hot tub. Everything you might ever forget to pack was already in the room...comb, toothbrush, sewing kit, mouthwash, complimentary snacks. This was our first visit to The Royal, but we'll be back. I can't think of a place I'd rather return to again. We will miss not only the resort, but also the many friends we made from the Staff. Leaving was like leaving family. We miss you already and we've only been home 2 days. Thank you for an amazing experience. Special thank you to Sarah & David in Staff Services who went out of their way daily to ensure that we received all the extras that they could manage for us. They watched out for us every day of our two weeks. We can't forget Fredy Camara in Spice Restaurant. Daily, we asked to sit in Fredy's section and Hostess Doris Diaz in Spice always graciously ensured that we were accommodated. Doris' gracious smile greeted us each time we arrived at Spice Restaurant. Javier from Spice must also be remembered. Javier always followed up to ensure that we had everything we needed to enjoy our time at Spice. Restaurante El Mediterraneo was another favourite. Hostess Nancy de Dios was always happy to see us and ensured that we sat in Paco's section. Paco's service was incredible. His energy, warmth and smile brought us back daily for breakfast. After dinner each day, we went to the Coffee Shop. Fabulous coffee, served with a smile from Luisa. Thank you, Luisa.
Last but not least, we must mention, Eva and Prude for their beach service. Their enthusiasm, energy and warmth sent us looking for them when they weren't around. Incredible service from so many people. Warm hugs to all of you! You became our friends and family in a home away from home. We can't wait to return next February. Until then, stay well and be sure to be there when we get back. The Royal is two blocks from the upscale 5th Avenue where restaurants, shopping and entertainment abound.
Thank you to The Royal and Staff for the most wonderful vacation, I've ever experienced.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 7 March 2014

Dear Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for believe and trust in us
We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacations unforgettable.
Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (16,218)
There are newer reviews for The Royal Playa del Carmen
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

7,011 - 7,017 of 16,218 reviews

Reviewed 3 March 2014

We just got back from our 3rd trip to The Royal in Playa del Carmen. And this time was just as enjoyable as the first two trips! The location of the resort is what keeps bringing us back. It is just steps away from 5th Avenue and the beach is AMAZING! The restaurants all have great food and variety. The service is superb! Especially Elizabeth (beach server) and the whole staff at Pelicanos! Our room was cleaned by Aida Cantro and she did a great job! Although there was construction right outside our rooms (a new hotel going up), this is not The Royals fault and that did not bother us much since we are early risers anyway. My only complaint would be this: Since our last visit, 5th Avenue has gotten very commercialized and reduntant, lots of the same stores along the whole shopping district and noisy night clubs. We wish they would have kept 5th Avenue the same ~ that was part of the charm of Playa del Carmen. But overall ~ The Royal is FANTASTIC!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Christa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 7 March 2014

Dear Guest,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the good work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

My husband has been here once before me two years ago and he said I would love it and he wasn't lying! This resort has wonderful staff working every inch of this resort. From the front desk, to the housekeepers, to the ladies that will give you foot massages on the beach and the staff that put on daily shows at the pool! The pool area was wonderful, which is always the highlight of my trip! The chairs in the pool in the water are wonderful, be warned though, that you will need to get up fairly early to reserve a chair and by early, I mean before sunrise! It's as easy as throwing a t-shirt over the back of a chair or putting some towels or flip flops on them. You can also sit on the beach which is a nice break from the pool crowd and there is sooo much do to out there as well. Yes, you can still get drinks on the beach!;) They have jet skis, you can go parasailing, they even have something that's called a jet pack, which shoots you out of the water! The food options are endless, nice array of everything. If you go to Maria Marie, ask for Marco, he was fabulous with our table of 8 and spoke very good English. Also, Izabel and Angie in the Spa were wonderful ladies to work with! Your drink options are endless as well and if you get tired of something, the bartenders can whip you up something in no time! You must take a walk down 5th Avenue as well, which is very close to the hotel. If you want something more American to eat, try the Tequilla Barrel, it has great night life too. If you are a lobster lover, try the Blue Lobster! You can pick your own lobster by weight for only $20 and it's fabulous!! All in all, it was a wonderful trip. If you are the adventurous type, you can do Tulum or Xelha, snorkeling, ziplines, lazy rivers!! You won't get bored here! I would definitely come back for another visit!

Room Tip: If you are traveling here within the next couple months, they are actually building another hotel on...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SunloverND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 7 March 2014

Dear Guest,

First of all thank you very much for speaking so highly of THE ROYAL Playa del Carmen in your review and for sharing it with all the other T.A. reviewers. It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. We look forward to pampering you once again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

WOW...what an experience...The Royal will not disappoint! Pay a little extra for an Ocean Front room, its worth the $$$. I can't say enough about the staff, especially Gilda and Lucely at the Spa, Celia at the pool/beach and Antonio at Il Pescatore(across the street at their Sister resort). The food was incredible...best all inclusive food and drinks I have ever experienced!! The Spa services were great. Resort has a wonderful beach and is located 1 block from 5th Ave for all of your shopping needs. Will definitely return!!!

P.S....there was construction next door but my husband and I are both early risers so I didn't bother us:)

Room Tip: There is construction next door...if you don't like to get up early(7am) ask for a room away fro...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SturgisTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 7 March 2014

Dear Guest,
On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our services and staff. It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

The Royal is absolutely AMAZING!! I stayed at the Royal Feb 11-Feb 22 and I had the time of my life! The hotel is beautiful and the staff is like family! I felt the staff went above and beyond for me! Every restaraunt was amazing and I did not have a bad meal! Chef Rudy at Pelicanos made amazing food for my family and I. The staff at Pelicanos made us feel so welcome and went out of their way!! (Mario, Manuel, Pablo, Diego) Luis and Tony at the swing bar. Lopez on the beach. Marco and Diego at Maria Maries were amazing!Sweet Ramos at Asiana!! The 4 amigos at the lobby bar (Raul, Jose Chi, Perez, and Armando) who were amazing bartenders and I can now call my family! Danny and Alejandro with activities.I would recommend The Royal to anybody and everybody and cannot wait to go back! It was a vacation of a lifetome and one that I will never forget!

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mmarxen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 March 2014

Dear Guest,

On behalf of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for taking your valuable time to share with us your positive review. It puts a smile to our face knowing that you have enjoyed our restaurants, services, staff and our property in general. It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

We chose The Royal because we wanted the top of the line for our first experience with an all inclusive and we were not disappointed. We had a Jr Suite with an ocean view that was also close to the pool and beach. To see that view every time day was so calming and amazing. The color of the water was beautiful. The service, from everyone could not be improved on. The activity group were all great but special kudos to Katie and Juan. Ulises at Maria Maria made two nights there the best for us. Lucia at the coffee house was accommodating and so friendly. Vi at poolside was great and always smiling. Edith and Sam gave great massages. Andres was very helpful and always friendly. Gustavo at BD Travel, spent time getting us a tour we won't forget. The food, no matter where we went was exceptional. We will return.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carolyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 3 March 2014

Dear Guest,
THE ROYALPlaya del Carmen wants to thank you for your kind review. It is our greatest pleasure knowing that our guests left entrely satisfied and that they are willing to visit us again in the future.

Once again thank you and we look forward to pampering you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

I stayed 2 weeks in febuary at the royal playa del carmen! Everything was perfect the room, the beach, the service, the restaurants, the location and most of all the staff. My room was a 1 bedroom royal suite near the quiet pool and it was perfect, didn't hear nothing from the construction. But if you stay along the uxmal building it can get noisy sometime. Everything and everybody at this hotel was perfect, but I would like to mention 4 staffs members that made my stay special, Edouardo from asiana, Louisa and Mario from the coffee shop and victor Gonzalez!
Thank you for everything!

The only downside at this hotel (and it's not the royal fault) is that some peoples think they own the world and they get ridiculously drunk and become rude, loud and obnoxious with no respect for others that are there to have a relaxing vacation! if you can't have respect for others stay home please and get drunk there!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank matinouche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 7 March 2014

Dear Royal Guest,
First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
4.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#12 of 211 in Playa del Carmen
4,094 reviews
0.4 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 211 in Playa del Carmen
2,780 reviews
1.5 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#21 of 211 in Playa del Carmen
8,885 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#35 of 211 in Playa del Carmen
4,285 reviews
4.2 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 211 in Playa del Carmen
3,221 reviews
12.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,991 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Playa del Carmen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: £226 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, Holiday Gems, Prestigia, TravelUp, Travelbag, Odigeo, Hotels.com, TripOnline SA, Ebookers, 5viajes2012 S.L., Evoline ltd, Cancelon and getaroom.com so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing