We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best Vacation Ever” 5 of 5 bubbles
Review of The Royal Playa del Carmen

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Royal Playa del Carmen
Ranked #12 of 212 Hotels in Playa del Carmen
GreenLeadersSilver level
Carmel, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Vacation Ever”
5 of 5 bubbles Reviewed 20 June 2014

Our family of six adults spent eight nights at the Royal Playa del Carmen. The hotel is beautiful and the staff was extraordinary. Our every need was met and then some. Lots of choices for dining and lots of fun. A charming and very safe area.

Room Tip: Close to the pool area and the ocean.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SASSYCAT11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 23 June 2014
Dear Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review We look forward to welcoming you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

15,147 reviews from our community

Traveller rating
    11,860
    2,124
    654
    294
    215
See reviews for
1,709
9,124
184
189
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4,001)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tampa, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We just spent 6 amazing days at The Royal - was my 14th visit since we became a member of the Real Club. From check in to check out everything was perfect. Everyone knows our name and the service is top notch. Erique, the bellman is great. Levinia at the spa is Oscar our beverage guy stocked our fridge with all of our requests everyday! a miracle worker and truly has a gift. Nancy our club concierge always takes excellent care of us. Prude, Reyes, Jeyson, Paco -provides the best service ever. Actually they should have a bar solely for Reyes and call it the Reyes Bar!! I can't wait to go back in September, counting the days!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank abrown1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear ROYAL Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive comments. We truly appreciate your wonderful review and kind works, it is really nice, and makes feel very proud of our entire staff and beautiful property!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case.
Remember The Royal Playa is your home away from home and we will see you soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

We stayed here in December 2013 and it was absolutely amazing!!! The food was amazing, the drinks were all international. The staff were all very friendly.
It's right across the street from 5th avenue where all the bars and shops are and this is perfect for your shopping. We went out a few evenings to experience the nightlife and it was really buzzing and I felt very safe there no hassle at all.
I have to say that Reyes was at the quiet pool bar and he made our holiday, he was so friendly remembered what we wanted to drink remembered our names. He told us about the Mexican ways and taught us some Spanish. We got to know him really well throughout our stay and made really good friends with him. He went out of his way to ensure we had a great time. Make sure you go and see him he is very entertaining!!!
We will definitely return to this hotel and we hope to see Reyes there at the same bar :)

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank XXASHXX9587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear Guest,
We truly appreciate your review! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case.
Thank you again for your great review and we hope that you come back and enjoy once again of all our services!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 June 2014 via mobile

This was our second time back and had a fabulous time. We had a swim up room that was amazing. I would highly recommend the swim ups, yes they are right by the construction but who cares. We didn't hear it until 7:30 or 8:00 in the morning and then off and on during the day but who cares. You're not there to hang out in the room. Having our own pool made up for it. Our favorite restaurants were Asiana and Maria Marie. We ate almost every morning in Spices. Delicious omlets made by Yolanda. She is very good at her job and her omlets were always made perfect with care. A few other shout outs. We made a great new friend in Moshe. Always had a smile on his face. That guy has so much to give. Elizabeth took great care of us at our swim up room. Every time we turned around there she was with drinks. Jeyson in the lobby bar made great drinks and always made us laugh. Diana got us checked in with ease and was always eager to make our dinner reservations. Since the online check in wasn't available we called the day before and picked out our room. We were on hold for almost 30 minutes but when we got there check in was a breeze and they put us in the room we requested. Our turn down service was fantastic with Florentyno. Always a new towel arrangement to come back to. Veronica Garcia took care of our room and it was always perfect. Really no complaints with the staff at all. Very professional and always smiling!

Perfect resort in the perfect location end of story. We would highly recommend this place over and over.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Kristyn2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear Guest,
We truly appreciate your great review! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case.
Thank you for your comments about our staff, this motivates them to keep putting their best effort in their daily job.
Thank you again and we hope to see you again in your second home, “the Royal Playa del Carmen”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 June 2014 via mobile

Me and my husband stayed for two week for our honeymoon and we absolutely fell in love with everything about the royal

Our suite was, in our opinion, located in an ideal position, suite 262. It was above spice buffet restaurant and apart from a light noise of music on a morning this really did not cause is any bother. My husband is a light sleeper and it didn't wake him up.

Our suite was fantastic and like all other suites we had the hot tub, which we took advantage of twice airing our stay along with room service. We would ask concierge to have someone fill it for a certain time and both times this was done. The room service was also very impressive. We were even spoilt then by the staff setting our table in the room and checking we were ok with everything.

The fridge in the room was regularly stocked each morning and always with a smile.

We ate at a few of the restaurants available. We never had a bad meal there and was always plenty of choice. We reserved a table for the Mediterranean and the Italian. Both fantastic. We regularly ate at Asianas. The service and the food was always impressive.

We booked two excursions through BD travel through the hotel. Coco bongos and to swim with the dolphins/water park. Both these are a must!

Through the day we would split our day and spend equal amounts at the beach and around the pool. Endless waitress's service. Our mouths were never dry!! Although we did like to go to trade winds ourselves and visit Matt and Luis. These guys are a credit to the company. Always recognised is and always had chance for a little chat! I have never seen people work so hard. Everyone is served within a reasonable time. Smiles all round.

On an evening we opted to sit outside at the tequileria and cigar bar. Our favourite bartenders were toto and archangel. They would answer my husbands endless questions about the area, the hotel, the people. Ever so friendly and again an absolute credit to the royal. Hardworking, pleasant and extremely friendly.

We made some great friends whilst there and was very sad to leave. We will definitely be back!!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Kirstylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review but the most important to trust in us and choose our beautiful resort for your HONEYMOON!
We look forward to welcoming you again for your Anniversary or as soon as you want to have a great time!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City
1 review
5 of 5 bubbles Reviewed 19 June 2014

Karina will make sure you have fun all day. Danny will show you the best places to party at night. And Victor is the best bartender ever. Our crew had the most fun chillin in the pool and drinking at the swing bar.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul7722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear Guest,
Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that our staff is doing a great job. Thank you again and we hope to welcome you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

This was a fantastic place for our vacation! It included two 18 yr old boys, my wife and myself. Let's get the bad out right away. IF you rate your vacation resort based only on the beach, this is not the resort for you. The beach is small and there are too many loungers packed too close together. There is also a slight sulfur smell. You will be asked to attend a meeting to discuss their version of a timeshare. Say no, and you won't be hounded. If you say yes, plan on spending most of your day with them...not the 1.5 hours they say it will take. If you like your wine like we do, their wine policy is extremely disappointing. You have one choice of red and one choice of white. Everything else you have to buy by the bottle.
Now on to the good stuff. The grounds, room, pools, etc are immaculate. The staff is AMAZING. The food is great and the performances are good. We tried almost every. restaurant and only had one bad meal. Avoid IL Pescadoro at the sister resort across the street. All 4 of our meals had so much salt that we couldn't finish them. Asiana was the best by far. Great selection of different Asian food and perfectly prepared. Shout out to Many, who waited on us a couple of times and was awesome! We ate at Spice every morning. Fantastic buffet, made to order omelettes, etc. We attended the Tequila tasting. It was a great tutorial. if you like your espresso, make sure you venture over to the coffee shop by the quiet pool. If you like to shop, the resort is one block off of 5th avenue, which is the tourist shopping district in Playa. If you want to venture to Cozumel, it is an easy walk down the beach to the pier to buy your tickets.
Overall, this was an amazing resort, and we will be returning as soon as possible.

Room Tip: when we go back, we will ask for a room facing the pool. The pool quieted by 9-10 every night and t...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank tjbrowne66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, 21 June 2014
Dear Guest,
Your comments are very important for us and we are grateful that you take some minutes from your valued time and make this fabulous review from us.
Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
4.8 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
4.5 of 5 bubbles 3,473 reviews
4.2 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,825 reviews
1.4 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
4.5 of 5 bubbles 7,854 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,474 reviews
12.4 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 bubbles 11,291 reviews
11.1 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5.0 of 5 bubbles 5,569 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Playa del Carmen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Constituyentes Avenue #2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Holiday Gems, Travelbag, Odigeo, Prestigia, Hotels.com and TravelUp so you can book your The Royal Playa del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing