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The Royal Playa del Carmen
Ranked #13 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 July 2014

We have traveled to several beach destinations... The Royal was very nice, the staff were so gracious, fun and very entertaining. Victor, Jossy, Danny, Franko.... They all made our daytime
fun in the sun. Not to mention the girls on the beach bringing us drinks, food, whatever we asked for Andrea, Vi, Ruth. This hotel was defiantly Top Shelf. Our room service was amazing and the beds was so comfy. The girls that cleaned our room left me with a beautiful art piece made from towels and fresh flowers every night. I can't say enough about our stay 7 days and 6 nights in paradise. We will be back next year for sure this time with the whole family, 4 grown kids and 6 grandkids, great grandma and great poppa. Thank You Everyone! Anita, Bill, Elle

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank AMyers1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 30 July 2014

Dear Guest,
Thank you so much for your kind comments posted at Trip Advisor! As you know, our main goal is make sure that you have a wonderful stay.
Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home.
We remain at your services!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,445 - 6,451 of 16,522 reviews

Reviewed 29 July 2014

This resort was great, very clean and nice employees. The beach was not private however and was overly busy making it difficult to enjoy. The food and drinks were excellent and poolside service was prompt and pleasant.

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Kaitlin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 30 July 2014

Dear Guest,
Thank you so much for your comments posted at Trip Advisor! We are glad to read that you enjoyed your stay.
We look forward to welcoming you back in the future in our beautiful resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

I have stayed at this all inclusive resort many times. The staff at the pool is fabulous and very attentive. Look for Raul, Luis Roberto, and Andrea. They are the best! As always, check in was very simple and Ana Carolina made it a very quick process for us. We were on the beach in no time! Claudia kept our room immaculate and was very sweet to us. The food is good and the drinks are cold. The staff in the lobby also make it very easy to book excursions. One of the best things about this location is that it is walking distance into Playa for shopping and night life. We went with a large group, but it is great for couples as well. Can't wait to go back.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 30 July 2014

Dear Guest,

Thank you very much for your recent visit to THE ROYAL Playa del Carmen, we really appreciate you have taken the time to share your great review.
We would like to mention that our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay and we are so proud that we did with you!
We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

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Reviewed 29 July 2014 via mobile

We chose this hotel for it's great location to downtown Playa. I was very pleased with the food and service. The pool was just ok. The only swim up bar is out of the way, and I didn't care to much for the design ( could've been much larger). I was very unimpressed with the prices in the market area. Don't expect any deals. Tourism has really driven the prices up astronomically. Overall I was very pleased though and would recommend this hotel.

Stayed: July 2014
2  Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 30 July 2014

Dear Guest,
Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

I was very pleased with my stay at The Royal in Playa De Carmen. All of the restaurants were clean. The wait staff was friendly and courteous. They offered a wide range of activities to keep you engaged such as wine tasting, Tequila tasting. Spanish 101, etc.....
We did however get roped into attending a presentation that seemed to me endless and grueling to say the least.
We did receive gifts for our time which made up for my frustration at the end.
The location is right near shops and other restaurants and nightlife.
Finally....Go you will have a wonderful time!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank T2Barrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 30 July 2014

Dear Guest,
This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back again very soon.

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Reviewed 29 July 2014

our second visit. focus is the beach, which is clean, really nice. always a place with shade. service at all areas is impeccable, friendly, gracious. hotel is spotless. in room: bed comfortable, shower excellent, toiletries fine, air conditioning fine, AV fine. fun to use in-room jacuzzi. minibar in room is fine, included in room rate. we have been to most of the restaurants, as well as those across street in the sister hotel. food is varied, excellent quality, delicious. several restaurants have reservation requirements, so book on arrival. several offer Yucutan specialties, which are not to be missed.

hotel does have the (usual) pitch for an international hotel deal, like a timeshare. they will leave you alone if you decline.

only issue can be sound level from a wedding or party, but we have managed to be away from these without difficulty.

Playa has a main shopping street two short blocks from hotel, many good stores. tourist areas are safe.

tours available to many areas: we have been to Xel-Ha, Tulum and Chichen Itza, worth every penny of the cost!

first-time visitors may find the Cancun airport hectic, but it works. Take a taxi to Playa: faster and easier than the bus. no need to worry about changing to pesos for most tourist functions, as credit cards or even non-Mexican currency will be accepted widely.

this hotel offers a truly relaxing voyage.

Room Tip: rooms on south, given construction to north. be careful about rooms facing major courtyards, possib...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank jeffrey k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 29 July 2014

Dear Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you for such a positive comments. We truly appreciate your wonderful review, it is really nice, and makes feel very proud of our beautiful property!!
It will be an honor to have the opportunity to host you again in the near future.

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Reviewed 28 July 2014

We traveled to the Royal from July 24-27, 2014. A friend of a friend had recommended this hotel to us. He is pretty much an all-inclusive expert and he gave this place high reviews. Well we went and stayed for 3 nights/4days and loved it. The services was amazing. Below are some of my comments.

Arrival: The lobby is open area so it was a little hot when we arrived (coming from Houston though we were used to it). The check in was easy and fun. We selected our pillows from a menu and signed up for a massage. We were served champagne and it was very easy to get settled in. If you are coming from Cancun do pay for the bus transportation because without it you pay an arm and a leg for a taxi. Also make sure you print out your confirmation for the hotel and travel.

Restaurants: All the restaurants were great. I really didn't have a bad meal. Probably my favorite was Asiana which was delicious Japanese and Thai food. We also liked Maria Marie which was French Mexican fusion. The tapas restaurant was good as well and we also liked the buffet. The hotel has 24-7 room services which was awesome... especially after the night in town.

Room/Bed - We thought the bed was fine. Not the most luxurious but definitely comfortable. We liked that we got to choose our pillow. Overall the room was great and it had an awesome hot tub which we enjoyed. They let you select your time of day to get your room cleaned and because we like to sleep in that was great. We also thought it was nice that they provided slippers and robes along with extra tooth brushes and razors. We selected an ocean view room when we arrived and were initially put by the construction (which was insanely loud) but thankfully they moved us to a more quiet spot. We could see the ocean but if you want a really good view select the ocean front room. The room also had a hammock which I thought was awesome.

Pool - The pool was great and had lots to do. The swim up bar was great and we drank lots of pina coladas. The guys on our trip played water volleyball and had a blast. No complains about the pool it was great.

Beach - I really love a good beach and the water was beautiful. There were lots of beach chairs and room to enjoy the sand. I will say it was a very busy beach, not super private, but overall it was beautiful. One side of the beach is a little rocky, but not bad. You just have to go more to the left. All in all it was fun. We did the banana boat and really had fun.

Massage - My husband and I enjoyed the spa and did a couples massage. We thought all the spa amenities were great and the guys on our trip loved the cold plunge. Overall it was relaxing and fun.

Nightlife - One of the couples on our trip suggested we do a pub crawl. I wasn't really excited about it because I was looking forward to relaxing. We ended up going and had a blast. I had no idea the nightlife in Playa was so intense. There were tons of bars and nice restaurants. I was really impressed with how much fun we had. The resort is also within walking distance to anything in town, which is great.

Bars/Drinks - The drinks were great and the services was fast. They made most of the drink options we wanted. If you wanted an upgraded liquor you had to specify.

We all had a great time and would definitely recommend this resort to someone looking for a fun and relaxing vacation.

Room Tip: A new hotel is being built next door. Let them know you want to be away from the construction side o...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Jill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded 29 July 2014

Dear Guest,
Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you, Thank you for choosing us to spend your vacations and we hope that you come back and enjoy once again of all our services!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: £232 - £566 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya

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