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Reviewed 25 June 2018

My husband, our adult son and I just returned from a seven-night stay and had a wonderful time at The Royal. We would like to recognize the following staff members who worked very hard to ensure we had a memorable vacation:

Ana and Feliciana - Housekeeping
David Magana - Mini Bar
Lluvia and Lenin - Spice
Rodolfo and Claudio - Rincon Mexicano
Gonzalo, Francisco Peba, Alberto, Rudy, Boreli, Eduardo, Camilo - Asiana
Brenda - Spa
Ruth - Entertainment
Alejandra - Beach Waitress

Thank you everyone! God willing, we will be back soon.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank famrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at Hilton Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear famrod,

We heartedly thank you the bottom of our hearts for such a positive review. We will make sure to forward your comments to the staff members you have kindly mentioned. It is always so rewarding to know that our team went above and beyond to make your stay memorable.
We sincerely hope to have the privilege of hosting you again and to provide you with a truly unique vacation experience.

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Reviewed 25 June 2018 via mobile

One of the best resorts we've stayed at. The Royal Playa Del Carmen is Superb! The whole resort is super clean and what a Beautiful resort. My husband and I had a blast as we were treated so well and spoiled by the staff, everyone was so pleasant and polite. The suites are very clean and beautiful,the house keeper spoiled us with her creativity in making tower arts on our bed everday. Wait till you go and try all the restaurants, the excellent service will blow your mind away and you will be asking yourself which is better, the food or the service? We can definitely say both are SUPERB! We absolutely enjoyed the Cabanas by the pool every day and the entertainment by the pool. Saturday foam party is a blast! The pool waiters/waitresse are very good and are always very attentive to your needs. Specially Erick! He is awesome! The pool Captain Fernando, is absolutely AMAZING guy! He looked after us everyday the whole week we where there and made sure we were very happy and comfortable. Our Butler David is an great guy who made sure all our needs are met and did an excellent job in making arrangement on our bookings and reservations. Magdalena our house keeper is such a sweetheart and kind lady. She did an amazing job in keeping our suite comfortable and fresh. Our mini bar supplier David is an awesome guy! He always made sure that we had abundant supplies of drinks , coffee, espresso and snacks everyday. Superb! Superb! We will definitely go back!

Stayed: June 2018, travelled as a couple
Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at Hilton Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear Christina C,

Thank you very much for your recent visit and for taking the time to post such an enthusiastic review on TripAdvisor.
It is our biggest joy knowing that we exceeded your expectations and we truly hope to have the pleasure of doing it once again. A big final thank you for recommending us, we can't wait to have you back at your home away from home.

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Reviewed 24 June 2018 via mobile

We just returned from 5 nights at this resort. We did not want to leave! Everything was so beautiful and everyone was very friendly and helpful. I would highly recommend this resort and we plan to return soon!

Stayed: June 2018, travelled as a couple
1  Thank Aimee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at Hilton Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear Aimee S,

Thank you very much for your recent visit and for taking the time to post this review on TripAdvisor. It's so rewarding to know you thoroughly enjoyed your stay in our beautiful property. We hope to have the privilege of welcoming you back in a near future and to deliver you another great experience.

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Reviewed 24 June 2018

From the minute you get to the resort people are very cordial and friendly. The waiters and waitresses at The Spice were the bomb they served us everything we asked for immediately,at the room Patricia Martinez left everything very clean and organized for us everyday, she was awesome and very friendly. While we were in our semi private pool Alejandra came every five to ten minutes to serve us our drinks without a problem and she was a doll very sweet and nice, when she was gone Edgar from room service brought us everything we ask for and served us exactly what we wanted. OMG don't allow me to forget David he was in charge of the mini bar inside the room which was always full to perfection with all the things we needed daily.The night shows were great and full of excitement. Oh!!! and how could I forget my special waiter from Maria Marie, Leonardo, that went above and beyond to serve me even when I was already out of the restaurant and ready for the night show It was my sister's birthday and they made an awesome special thing on the bed with the towels. I stayed 5 days and 4 nights and I wish it was a little longer. Can wait to come back.!

Room Tip: Rooms with the semi private pool are the best
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank eileenga2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at Hilton Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear eileenga2018,

Thank you very much for sharing with us and all others your Royal experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Please rest assured that the staff members you have mentioned in your review will all know what an outstanding job they are doing for our Royal guests.
We look forward to welcoming you again!

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Reviewed 24 June 2018 via mobile

I did my nails with Luz and it was an amazing experience. She was so helpful with finding my color and did everything so neatly and quickly. If you come to The Royal definitely check out the spa it is so relaxing.

Stayed: June 2018, travelled with family
Thank Savannah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynn D, Gerente at Hilton Playa del Carmen, responded to this reviewResponded 25 June 2018

Dear Savannah N,

Thank you so much for choosing The Royal Playa del Carmen, and for sharing a bit of your experience in our resort. We truly appreciate your comments about our staff and service. Rest assured that Luz will feel very honored to read your words.

Thank you again, we look forward to hosting you in the near future!

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