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“Lovely hotel” 5 of 5 bubbles
Review of Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
Ranked #40 of 212 Hotels in Playa del Carmen
Certificate of Excellence
rakhee
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed 4 August 2014 via mobile

This is a lovely little hotel. Nice rooms that give you a lot for your money - slippers, bath robes, toiletries, big bed, cable tv, air con, balcony and friendly staff. We loved this hotel and would recommend it if you want a hotel near the main strip of restaurants, shops and beach.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank rakhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,346 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (122)
Date | Rating
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  • Dutch first
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  • French first
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  • Swedish first
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English first
Riverside, California
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We cannot believe our luck in finding this gem of a property for the first two days of our vacation in Cancun!!

The pros:
Outstanding customer service. Efficient check in late at 11 pm and the front desk rep helped us with our bags.
Amazing continental breakfast and service in the restaurant downstairs.
Extremely helpful and pleasant concierge assisted with our bicycle rentals for our ride to Xcaret.
Lovely rooms
Eco-friendly property which we love
Delicious Mexican restaurant at the corner

The Cons
Not a one. Maybe suggest blackout blinds in the rooms, very bright in the room.

We were close enough to 5th Ave to be near restaurants and nightlife but far enough to sleep soundly.

We look forward to returning to Illusion Boutique Hotel!

Thank you for making our trip so wonderful!!!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Brads_Wifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

This is a great place to stay while you visit plsya. It is clean, and the location is great. Great value for money. The hotel staff is very cool and relaxed. The lift is a bit funny, though there is no real need for it.

Helpful?
3 Thank cesarslm
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

The only complaint we would have is about the variety of food for breakfast (just being very picky here). The quality of the food was great.
The staff was super helpful and smily.
We would definitely stay there again.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dani C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 14 June 2014

We have just come back from staying at the illusion boutique hotel,we cannot thank the staff enough for a wonderful time. The staff are very helpful and friendly, nothing was too much trouble.we stayed for 15 nights.Carlos booked us some great tours, and the roof top pool was great. We had a nice room on the 3rd floor.It is only about 500 yds to the beach, was a great location.Also bought some jewellery from
.antonio on the corner of 5th ave. A much needed holiday after such an horrendous year, it was amazing .The atmosphere was very relaxing, with all age groups.You could sit in the courtyard for breakfast if you wanted. My partner was poorly for a couple of days, the staff asked if they could be of any help, or to let them know if we needed a doctor,we were really looked after

Room Tip: we had a room with a balcony overlooking the street which was perfect for us. Big comfortable bed, a...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wengeo64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dún Laoghaire, Dublin, Ireland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

Brilliant hotel.

Location: it's location is perfect as it's located literally 50 metres away from the beach and 50 metres away from the main avenue.

Price and services: I was very surprised that they only charge 60 dollars a night for what they offer. The hotel is a 4 star hotel, with a roof top swimming pool and a beautiful sea view. The rooms are very spacious and the beds are huge. You could fit 3 people in them. The design is really good. Rooms and bathrooms are made of mostly marble. Air conditioning is in every room and it doesn't cost extra to use unlike some places. It's very quiet so sleeping at night is very pleasant. The staff are extremely friendly and they were able to help me with all my countless questions. There is a cocktail bar beside the pool. Drinks are very cheap but still tip top quality.
Wasn't over the moon with the breakfast. Foods were quite bland in taste and there wasn't a wide variety either. But that doesn't matter too much when you are located so close to the main avenue.
I had a massage done, and their massage therapist is top notch. Very relaxing and surprisingly dint dent my funds much.

I would definitely recommend this hotel to anyone visiting playa del carmen. I will definitely be coming back here.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FedericoDoorly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tewkesbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2014 via mobile

Would like to say a big thank you to Carlos Funez and all the staff at Illusion Boutique Hotel for making our holiday an amazing experience! Our room was lovely, on the 5th floor with sea views overlooking the roof top pool! All staff were very friendly and helpful at all times. Perfectly located just 2 mins from the beach and 2 mins from 5th avenue for shopping and restaurants. Carlos helped us to book trips and gave lots of good advice and tips to make our trips perfect. Captain Hook boat trip Cancun was a truly entertaining night as was our day at Xcaret, snorkelling the underground rivers and seeing the animals and shows. Many thanks again! We are already saving to go back again!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Suzanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Property: Illusion Boutique Hotel by Xperience Hotels
Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen

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