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“A Quiet and Pleasant Stay”

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Acanto Boutique Hotel & Condominiums Playa del Carmen
Ranked #18 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Reviewed 9 August 2014

A very quiet and comfortable stay.
Some AC problems were fixed (and re-fixed) promptly.

4 floors, one side HAS an elevator, the other does NOT. Keep that in mind IF climbing stairs is a problem.

"Continental Breakfast" was sorely lacking and was not replenished in a timely manner (if at all).
DON'T plan on this to satisfy.

Location was good and many good restaurants close.
Hotel DOES offer some discounts, be sure to tell the "waiter-staff" and show them your room card.

More experienced Travelers know to "never drink the water" and this can be a pain in the hotel.

Hotel Staff was quick to help us out, until we could get out to a store the next day.

Stop at a "OXXO". (Local 7-11) and pick up a 5 gal jug.
Even a "no deposit for an empty" it will only run about $5.00

Great place we will return!!

Room Tip: 4 floors, one side HAS an elevator, the other does NOT. Keep that in mind IF climbing stairs is a pr...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank O S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 10 August 2014

Thank you so much, we can't ask for better than Quiet and pleasant..

We recently started to offer the small continental breakfast including, fruits, cereal, pastries, breads, juice and coffee. Nothing more

It is a supplement to what most guests have in their rooms. We suggest that our guests be sure to try the various local restaurant for breakfast and we offer discounts to several that are all around the hotel. Regardless we are always improving what we offer

We do have an elevator. it serves four floors and 9 rooms, the other rooms do not have elevator access. Next trip well be sure to give you an elevator side room.

There are so many grocery stores, supermarkets around so access to water, beer, food , etc is easy

Thank you and we hope to see you again

Matt

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400 - 406 of 873 reviews

Reviewed 5 August 2014

Me and my boyfriend stayed two nights at Acanto hotel and we were very happy with our stay. The staff was very friendly and helpful and the hotel was clean. The hotel is just steps from the famous 5th avenue and the beach aswell.

My favourite thing was the rooftop with the amazing view and fresh breeze. But I also loved the rooms, big beds, safe, and lovely huge shower. We will be back for sure and next time we have to use the BBQ and the jacuzzi ;) Thank you and see you again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Hanne769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 10 August 2014

Thanks for the positive comments. We are a special place for couples and so glad you enjoyed your stay..And next time for sure well get you yo use the BBQ and Jacuzzi

Matt

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Reviewed 4 August 2014

The day staff here was great ... friendly, knowledgable ... close to all the shops, restarants and beach ... nothing fancy but clean and nice ... pool was very refreshing in the +38C heat ... no complaints!

July is very busy in Playa mucho turistas!! and mucho calor (very hot and humid)... took a day trip to Cozumel and went diving with Reef Life Scuba (Francisco)... definetley the highlight of the trip

Room Tip: The suites are very nice and roomy ... lots of good choices
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank petenelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 10 August 2014

Thank you Peter.. We are so glad you enjoyed the stay at the hotel as well as your day trip and Scuba diving. That is definitely a must for all divers. Cozumel is beautiful and you get to experience the second largest reef in the world.
And thank you for the kind remarks regarding the hotel and staff.

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Reviewed 23 July 2014

I was extremely impressed with The Acanto Boutique Hotel. I don't normally write reviews, but after such a wonderful trip I wanted to share my experience at The Acanto. The staff was very knowledgeable and shared excellent restaurant recommendations and directions to local attractions. They truly went out of their way to make our visit to Playa Del Carmen exceeded our expectations. The pool was beautify and was maintained daily, and the common areas were clean and inviting. Our kitchen, living room, bedrooms and bathrooms were comfortable and very clean with daily maid service. If you want an outstanding experience, you cannot go wrong with The Acanto.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 25 July 2014

Joe it was great to have you and your crew at the hotel. I know it takes time to write reviews and on behalf of the entire team here at Acanto we appreciate your comments very much.

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Reviewed 22 July 2014

Having been to Playa many times with the family my wife and I booked our last minute vacation for ourselves. We were doing some research and the pictures and location seemed promising. Upon arrival we were greeted by a young man and woman who welcomed us and gave a us a brief tour as well as sharing operational features of the room. The room or rooms as it was a 1 bedroom right off the pool was very nice furnished and spotless. Full size refrigerator, stove, oven and everything to complete a wonderful home away from home. The hotel even though being steps away from the main drag was quite and serene. Everyday we would ask for more suggestions on food and excursions and every tip was a winner.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Bigbirdauto11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 25 July 2014

We strive for excellence and when we get reviews like this it makes it all worth it for us.

Thank you so much for your comments. Have a great summer

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Reviewed 22 July 2014

My friend insisted on booking this hotel even though I was hesitant due to the higher price. When we arrived we were both unimpressed, to say the least. It is not as nice as the pictures and our room smelled of mold and wasn't cleaned very well. The pool had leaves floating in it and as far as we were concerned was unusable. The continental breakfast is a joke - horrible! Most of the discounts offered for beach clubs, restaurants, etc... are false and no one has any idea what you're talking about when you mention your "VIP card". The location is good but all in all I would not recommend this hotel. I think you can find something much better for the price. If I can help it, I won't be back here... Very disappointing experience and not what I expect from a $250/night hotel.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Service
7  Thank Dominica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 25 July 2014

This guest misunderstood the use of the privilege cards and what we recommended as the best locations for a beach experience to match their needs. Nothing is free. The card offers discounts to many carefully picked beach clubs and restaurants around town.

The Breakfast is not a full breakfast , it is a simple continental breakfast offering coffee, cereal, breads, pastries, juice and water as we also offer many other breakfast options for our guests to choose from within close walking distance to the hotel, as well as an option to do in room cooking as all the rooms have fully equipped kitchen, living room and dining area.

Regarding the cleanliness of the room, any complaints we immediately take care of its possible that we missed something.

As many of our reviews state we have the highest standard of cleanliness from our very hard working cleaning crew whom also clean the common areas and of course the swimming pool, which is generally crystal clear. There is a beautiful blooming tree above the pool and leaves do from time to time fall into the pool, not many though.

The pictures of our hotel on our website and on Tripadvisor are recent pictures provided from the hotel as well as recent guests. The rooms and hotel are EXACTLY what are shown in the pictures

Our rates are the most competitive in Playa del Carmen, we have a Rate Match Guarantee and constantly run specials and discounts for our guests. The room this guest was 1,000 sq. ft. It has 2 bedrooms, 2 bathrooms, marble floors throughout, marble bathrooms, fully equipped kitchen, central air-conditioning, pillow top beds, 3 plasma tvs, daily maid service, free wifi and long distance calls, front desk and concierge services. All for $250 usd per night ( sufficient for 4 people).

The front desk did everything imaginable to please the guests unfortunately they did not succeed. It is difficult to please a guest that didn't want to stay at our hotel in the first place,

We can guarantee that any experience will exceed expectations should you choose to reserve with us.

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Reviewed 21 July 2014

I can't say enough good things about the weekend we just spent at Hotel Acanto. It's located right on 5th avenue, but as soon as you step foot inside the gate it is a peaceful tropical oasis. Our one bedroom suite was large and stylishly decorated and the staff were so helpful and friendly. They gave us restaurant recommendations in their own neighborhoods, set us up with a trip to Chichen Itza, and set up the rooftop jacuzzi for us so that we could enjoy the sunset. We will definitely stay here next time we are in playa del carmen.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 25 July 2014

Emily it was our pleasure. We work hard to get these reviews and thank you so much for recognizing our excellence .. See you again soon!

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Additional Information about Acanto Boutique Hotel & Condominiums Playa del Carmen

Address: Calle 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#32 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range: £89 - £403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Boutique Hotel & Condominiums Playa del Carmen 4*
Number of rooms: 30
Official Description (provided by the hotel):
At Acanto Hotel all guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach which is just one block away. Daily maid service, discounts to local area restaurants & beach clubs, a beautiful roof top with BBQ and views of the Sea. Acanto offers Deluxe rooms and 1, 2 or 3 bedroom options all surrounding a courtyard and swimming pool. Most rooms include full kitchen, living room and dining room. The location is a secluded and quiet side street, steps to restaurants and beaches offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere. Our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We are a smoke free facility.. The Hotel no longer offers Jacuzzi's. We are LGBT Friendly. ... more   less 
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Also Known As:
Acanto Boutique Hotel & Condominiums Playa Del Carmen Mexico/Riviera Maya
Hotel Acanto Boutique

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