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“Very Friendly and Helpful Staff”

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Acanto Boutique Hotel & Condominiums Playa del Carmen
Ranked #16 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 August 2014

My friend and I stayed at the Acanto Boutique and it was excellent. It was very clean, had great air conditioning, and great staff. They printed out our boarding passes for us. There is a nice pool. The rooms are safe, and private. You cannot hear your neighbors. There is breakfast in the morning. You can park you car below the building, and there is a security gate. I highly recommend this hotel, and would absolutely love to stay again.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 31 August 2014

We do anything we can for our guests convenience. Printing boarding passes, making reservations for dinner, or excursions is only part of our services.

The staff adheres to strict privacy policies, and being in our property is a great experience

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391 - 397 of 874 reviews

Reviewed 19 August 2014

I have visited Acanto twice now, and will certainly be back again and again. Acanto has been a beautiful, serene setting for my visits to Playa. Spacious and well furnished rooms, a very appealing courtyard and top-notch service(any request is greeted with a smile) set this place apart from the last three hotels I've tried there. The location is perfect and the value is undeniable. I am so happy to have found a place to call home when I am visiting Playa del Carmen that truly reciprocates that feeling. You must go here, and thank you so much Mark for your hospitality.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank GABRIEL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 15 February 2015

Thank you for being an Acanto VIP. Your visits always are welcome. The staff is always here waiting for your return. We are your home away from home as many of our guests say.

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Reviewed 19 August 2014

We stayed at the Acanto hotel for 7 nights and just returned to the US. The hotel is just amazing. The staff goes always the extra mile to please you. Even the maids make the rooms with attention to all details. And we had two kids who were quite messy... The apartment where we stayed was much bigger than expected. Everything looked new and of excellent quality. We had privacy and all the equipment was in perfect working condition. The internet was fast enough for me to download my favorite shows from the web, connect the PC to the brand new Plasma TV and go. Location is perfect for you to be able to be close to the beach while you are in the middle of the Quinta Avenida life. Despite the vicinity of the Quinta Avenida our room was supersilent.The pool is small but very nice for a quick rest after walking in the heat of Playa.... The price level of the room was excellent. I will be back and recommend this hotel to everybody who will travel to Playa.

Room Tip: Our room was on the first floor and had a lot of privacy. Possibly the rooms on teh ground floor nea...
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank GCalimani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 5 September 2014

It was a pleasure hosting your family vacation here. Thank you for the recognition.
Very good to know that the kids were kept well entertained.
We look forward to having you and your family back!!

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Reviewed 16 August 2014

I highly recommend the Acanto. I stayed there with my family of 5 in a two bedroom suite. The room is spacious and has nice and modern amenities. I think the biggest plus of the hotel is its location, its so close to everything in town: shopping, restaurants, bars and the beach. Its in the middle of the 5th avenue and just a few blocks from the ocean. The best part is that is on a side street which makes it a quite hotel amid all the noise and hustle of Playa Del Carmen. The staff was so nice and so accommodating. Skip staying on the beach where you will not get a good night sleep and Acanto will be my first choice when back to the Playa.

Room Tip: Villa 15 has the best deck with ocean views
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank OliaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 31 August 2014

For quiet and privacy it is better to be off the beach in Playa del Carmen. Acanto just being 1 block off the beach and on a quiet side street makes for a great stay and steps to the beach and shopping

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Reviewed 16 August 2014

We had a really nice time at this hotel. The hacienda feel and quaintness of a smaller hotel was really great!

Our room was right in front of the pool as was our table on the terrace so it was pleasant to have breakfast or dinner outside. And swimming was just a few steps away. This was especially nice as I was traveling with my 3 year daughter so it was convenient to be right outside while she played or napped inside.

The courtyard was very pretty which made for a great setting for our late afternoon or evening swim especially when the lights came on. There were candles set out in the seating area and would have been lovely if they were lit in the evenings. That would have completed the pretty setting.

The location was great as it was just around the corner from shopping and restaurants. Although it was a walk to a few of the beach clubs, we usually ended up taking a taxi to some of the beach clubs we liked more which were a little farther.

The staff was extremely friendly and helpful and was happy to accommodate our request for more towels, an additional dinnerware setting and candles.

Room Tip: request a room near the pool!
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Kathye L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

We had a wonderful experience at ACANTO. The feeling is of a beautiful hacienda with a very pretty courtyard with a small pool. The customer service is excellent with the most cordial staff one can encounter. The accommodations were very nice with spacious suite accommodations. The location is ideal just a block from the beach and from calle 5 , and at the same time in a quiet side street, so this was the best of both worlds. Grace

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank GraceC90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel D, Guest Services & Reservations Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 5 September 2014

Thank you for recognizing our hard work and effort to maintain our hotel concept. We hope that you come visit us if you are ever in Playa again.

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Reviewed 15 August 2014

Recently stayed there and loved it as soon as we checked in, staff is super friendly and accommodating. They assisted in coordinating cabs and even set up the BBQ and hot tub for us. Everything is very new and clean .Walking distance to the beach and shops/clubs/restaurants.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Karina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Boutique Hotel & Condominiums Playa del Carmen, responded to this reviewResponded 31 August 2014

Our staff is highly trained to handle any and all requests from our guests, Known as the happiest staff in town, all of our guests feel the vibe the minute they step through our gates.

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Additional Information about Acanto Boutique Hotel & Condominiums Playa del Carmen

Address: Calle 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#32 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range: £90 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Boutique Hotel & Condominiums Playa del Carmen 4*
Number of rooms: 30
Official Description (provided by the hotel):
At Acanto Hotel all guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach which is just one block away. Daily maid service, discounts to local area restaurants & beach clubs, a beautiful roof top with BBQ and views of the Sea. Acanto offers Deluxe rooms and 1, 2 or 3 bedroom options all surrounding a courtyard and swimming pool. Most rooms include full kitchen, living room and dining room. The location is a secluded and quiet side street, steps to restaurants and beaches offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere. Our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We are a smoke free facility.. The Hotel no longer offers Jacuzzi's. We are LGBT Friendly. ... more   less 
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Also Known As:
Acanto Boutique Hotel & Condominiums Playa Del Carmen Mexico/Riviera Maya
Hotel Acanto Boutique

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