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“Nice, cozy and charming place”

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Acanto Hotel & Condominiums Playa del Carmen
Ranked #16 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Mexico City, Mexico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice, cozy and charming place”
Reviewed 27 August 2014

The hotel it's totally amazing, it's really pretty, clean, cozy and nice, if you visit Playa del Carmen, it's the best option to stay, it's totally near of everything, at just 10 seconds walking of 5th avenue and 2 minutes away or the beach. Also, the staff it's very kind, nice and helpfull, really you're going to enjoy your visit to this great hotel. Adding to this, the staff always provide you the best advices to make different activities like eat, go to the beach or go to dance. It's really a very nice boutique hotel, I'm totally sure that when I go to Playa del Carmen, I will stay with Acanto.

Room Tip: Every room it's totally nice and quite, but, if you wish, you could take the ones on the higher...
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  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcraig, General Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 18 January 2015
Thanks so much Daniel, we are glad that you were comfortable at Acanto. We appreciate the comments and look forward to your returns.

Matt
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835 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 August 2014

I got food poisoning during my trip to Playa del Carmen because I ate a bad dish at a nearby restaurant and the staff was quick to find me a doctor. They were worried about me and kept on asking me about my condition. I was impressed by how willing they were to help especially since I was travelling by myself. I look forward to going back there again in the near future. Wi-fi is weak but when you're on vacation it doesn't matter that much.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Dominican R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel D, Guest Services & Reservations Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 5 September 2014
Thanks for taking time to send us your comments. It was very unfortunate of that bad meal but we were happy that you were able to recover and enjoy the rest of your trip.
We hope you return to see more of Playa Del Carmen.

Our Wifi service is one of the most demanded items by business travelers and we certainly will improve with the coverage.
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New Braunfels
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2014

Location, price and staff were great!! We enjoyed our time at Acanto - Joel and his staff go above and beyond to make sure your stay is the beat. They offer great dinner suggestions and activities so there was no guessing as to where was the best place to go . With so many different places to chose from it was good to have the input of local people.
We are ready to go back and when we do we will be sure to go back to Acanto Boutique!!

Room Tip: We had the perfect location downstairs by the pool. This 1 bdrm was a great home away from home!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel D, Guest Services & Reservations Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 5 September 2014
Hello Betty,
Thank you for your kind remarks.
Our location and history has given us the opportunity to be affiliated with some of the most reputable restaurants in Playa Del Carmen.
Thank you as well for the room tip, The pool villas are definitely a great couple's hideaway!

We are happy to have been part of your special Honeymoon and wish you many happy anniversaries!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

My friend and I stayed at the Acanto Boutique and it was excellent. It was very clean, had great air conditioning, and great staff. They printed out our boarding passes for us. There is a nice pool. The rooms are safe, and private. You cannot hear your neighbors. There is breakfast in the morning. You can park you car below the building, and there is a security gate. I highly recommend this hotel, and would absolutely love to stay again.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 31 August 2014
We do anything we can for our guests convenience. Printing boarding passes, making reservations for dinner, or excursions is only part of our services.

The staff adheres to strict privacy policies, and being in our property is a great experience
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Montclair, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

I have visited Acanto twice now, and will certainly be back again and again. Acanto has been a beautiful, serene setting for my visits to Playa. Spacious and well furnished rooms, a very appealing courtyard and top-notch service(any request is greeted with a smile) set this place apart from the last three hotels I've tried there. The location is perfect and the value is undeniable. I am so happy to have found a place to call home when I am visiting Playa del Carmen that truly reciprocates that feeling. You must go here, and thank you so much Mark for your hospitality.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank GABRIEL C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 15 February 2015
Thank you for being an Acanto VIP. Your visits always are welcome. The staff is always here waiting for your return. We are your home away from home as many of our guests say.
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Bridgewater, New Jersey
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 August 2014

We stayed at the Acanto hotel for 7 nights and just returned to the US. The hotel is just amazing. The staff goes always the extra mile to please you. Even the maids make the rooms with attention to all details. And we had two kids who were quite messy... The apartment where we stayed was much bigger than expected. Everything looked new and of excellent quality. We had privacy and all the equipment was in perfect working condition. The internet was fast enough for me to download my favorite shows from the web, connect the PC to the brand new Plasma TV and go. Location is perfect for you to be able to be close to the beach while you are in the middle of the Quinta Avenida life. Despite the vicinity of the Quinta Avenida our room was supersilent.The pool is small but very nice for a quick rest after walking in the heat of Playa.... The price level of the room was excellent. I will be back and recommend this hotel to everybody who will travel to Playa.

Room Tip: Our room was on the first floor and had a lot of privacy. Possibly the rooms on teh ground floor nea...
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank GCalimani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel D, Guest Services & Reservations Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 5 September 2014
It was a pleasure hosting your family vacation here. Thank you for the recognition.
Very good to know that the kids were kept well entertained.
We look forward to having you and your family back!!
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2014

I highly recommend the Acanto. I stayed there with my family of 5 in a two bedroom suite. The room is spacious and has nice and modern amenities. I think the biggest plus of the hotel is its location, its so close to everything in town: shopping, restaurants, bars and the beach. Its in the middle of the 5th avenue and just a few blocks from the ocean. The best part is that is on a side street which makes it a quite hotel amid all the noise and hustle of Playa Del Carmen. The staff was so nice and so accommodating. Skip staying on the beach where you will not get a good night sleep and Acanto will be my first choice when back to the Playa.

Room Tip: Villa 15 has the best deck with ocean views
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OliaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Acanto Hotel & Condominiums Playa del Carmen, responded to this review, 31 August 2014
For quiet and privacy it is better to be off the beach in Playa del Carmen. Acanto just being 1 block off the beach and on a quiet side street makes for a great stay and steps to the beach and shopping
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Additional Information about Acanto Hotel & Condominiums Playa del Carmen

Property: Acanto Hotel & Condominiums Playa del Carmen
Address: 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Acanto Hotel & Condominiums Playa del Carmen 4*
Number of rooms: 21
Official Description (provided by the hotel):
The only Condo Hotel and Rental Accommodations in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more   less 
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Acanto Hotel & Condominiums Playa Del Carmen Mexico/Riviera Maya

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