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482
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1,133 - 1,138 of 15,149 reviews
Reviewed 22 October 2019

A Girls Week of September Birthday Celebration ! It was my second time to this resort and my girlfriend's first visit. Great relaxing week. The following employees were fabulous and would like to recognize them:
Alex - Waiter at Breakfast Buffet
Isabeli - was there every day with our favorite adult beverage
Learnado last night there wonderful service at Mexican restaurant
Mojoho Event Coordinator/tour guard -- Devine Excellent customer service!
Rauel
Only suggestion, make sure everyone understands the night time events, that was not explained to us at our concierge's office. Also we requested a certain package a facial/massage , concierge told us package was not available. Later found out that was not the case there was actually a special that month. Concierge needed to listen to the request vs. up selling -- We ended up with a wonderful experience at the Spa by the Casita's !
Great Trip ! My sister and her husband will be celebrating her birthday there in November, 2019!
Thank you! A family affair -- Of our immediate family -- our nephew has been 6 times, Niece once, Sister once and I have been twice. Highly recommend!

Date of stay: September 2019
1  Thank BBB8270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 24 October 2019

DearBBB8270

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at El Dorado Royale Riviera Maya, a SPA resort by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

Sincerely Management response,

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Reviewed 22 October 2019

Just want to give a big shout out to Jacob our concierge, the bast concierge that we have either had anywhere. Vincent are barman who was always happy to serve what ever cocktails or shots we requested and also our beach butler sometimes both of them running around to find drinks to make our requests.
Love this place and can’t wait to return for our 8th visit.
My husband and I are very lucky to travel 3 times a year, so we get to see a lot of places but always enjoy going back to the casitas.

Room tip: We had stayed in several Casitas but we enjoy block 26 & 27 which are just the standard Casitas
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Steph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 22 October 2019

Dear Steph B

Thank you so much for choosing El Dorado Royale Riviera Maya, a SPA resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.

we feel very honored to receive your compliments and I thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at El Dorado Royale Riviera Maya, a SPA resort by Karisma , so it is a delight to know that you will be returning once again.

Sincerely Management response

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Reviewed 21 October 2019 via mobile

Josie and Majo we’re amazing for the entertainment section, they were lovely and inviting and so much fun!

Leo and Lawrence were great at Fuentes culinary theatre!

Eduardo is a very talented chef! Amazing food, came out to my table to confirm my allergies, which was an awesome touch!

I did a work out with Hugo and he pushed me so hard! It was amazing! He was so supportive and encouraging!

Renan in D’Italian villas restaurant was the best service we had the whole time. He was so caring and Paid attention to the small details that mattered so much! I Amazing service and amazing food. Please thank the chefs!

The personal concierge was so amazing and they gave me a birthday treat which was awesome!!

10/10 would recommend this resort if you like to relax and be treated like a queen!

Gracias, gracias, gracias!

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Meg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 22 October 2019



Dear Meg F

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Sincerely Management response

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Reviewed 21 October 2019 via mobile

Did a CrossFit class with Hugo and he was spectacular. So kind and funny he taught me many words in Spanish. Such a fun class.

Josie and Majo were great for the entertainment section of the resort. Bright and beautiful spirits! Really made our visit above and beyond.

Leo and Alex were great entertainers! So much fun to watch.

Overall these people made the resort an unforgettable vacation. Much love! From Saraita.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 22 October 2019

Dear Sarah M
Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma!


Sincerely Management response,

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Reviewed 21 October 2019 via mobile

Fantastic place to come second time here on our wedding anniversary fantastic haxby shes ace and all her staff members jossie majo-Alex-mick-Leo-hugo they do a fantastic job looking after everyone and entertainment is ace

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Becki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded 22 October 2019

DearBecki H

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at El Dorado Royale Riviera Maya, a SPA resort by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

Sincerely Management response

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