We staid at Fairmont Mayakoba recently to attend a wedding hosted there. We are not the big resort/hotel type so we didn't have massive expectations for the place but I admit it was worse that I imagined.
It's a big resort, you walk for ages to get anywhere and if - like us - you have a child it means most of the time will be spent going around the resort. Most rooms are quite a long way from the beach so lots of people go down early in the morning to leave towel on first row of sunbeds and then come back later on. When we got to the beach on the first morning at 9.30 most beds were already gone. The sand is nice (the very soft white and fine type) but the beach is so dirty - we found cigarettes buds, dirty glasses and finished bottles, straw, plastic etc. The sunbeds have seen better days, they are so old, color is fading and feels like they haven't been changed since the 80s. The sea is not brilliant for young kids, gets deep immediately and it's very rough so we couldn't swim for the entire time we were there. And there are speed boats going up and down which means you can smell petrol while you relax - awful!
Our room was on the ground floor in the Bamboo building - the decor has seen better days and the all thing smelled badly. It was so humid all our clothes were slightly damp when we left. Door knobs were breaking, the room phone was so dated it made me laugh.
Restaurants have all options you might want but it's not real Mexican food as you can imagine. Prices are insane - $70 for a breakfast for 2. You get charged for everything - even getting baby bottle washed costed $5.
Yes, you have everything you might need but it makes no difference from being in any resort in Florida - there is no real Mexican feeling/food/environment. The resort operates like a big machine - any request that slightly differs from the standard request set them in panic. They couldn't accommodate our request of 1 additional hour for check out and then they didn't collect our cases from the room way past that additional hour. You have to pay for WIFI (really??? 5 stars resort? We staid in Tulum in a very basic place before and we had very good and FREE WIFI) and it doesn't work well anyway (and it;s available only in rooms and lobby). Definitely didn't do it for us!
- Official Description (provided by the hotel):
- The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more less
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- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Mexico/Riviera Maya - Playa Del Carmen