We are writing to congratulate Fairmont for developing and managing the idyllic resort at
Mayacoba. Our casita of 10 days was very private and was cleaned immaculately twice daily. Mrs Allan has a mobility disability and the staff created a perfect wooden ramp to make our entrance to the casita at night safer and easier in the darkness. Concierge Thalia made reservations for us that saved us time and money, and Samuel and Adelina made sure that our every need and wish were served at La Laguna restaurant. We were especially impressed by poolside Arturo who was eagle-eyed to anticipate our needs and those of everyone around us. In fact, during a sudden deluge of rain poolside, Adelina and Arturo ran to a drenched Mrs Allan, provided her many fresh towels and hot tea and got her out of slippery patio puddles to restaurant safety.
At the very end of our stay Samuel, Arturo, and the entire pool staff (who always remembered our name) surprised us with a Bon voyage dessert presentation poolside and posed with us for photos for our 35th Anniversary album.
- Official Description (provided by the hotel):
- The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more less
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- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Mexico/Riviera Maya - Playa Del Carmen