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Reviews (4,872)
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Reviewed 3 weeks ago

I just got back from the Fairmont Mayakoba on June 25th. i was traveling with a friend and we both had the most amazing time. From the moment we checked in we were impressed with the level of service they provided. We were greeted with DELICIOUS welcome drinks and from the moment we used the facilities we were treated like royalty.
A major shout out to ALBERTO ROJAS (one of the beach servers) who was extremely attentive, and great with anticipating our needs. He was hilarious and provided great recommendations for food and drinks on the beach.

Thank you for this wonderful experience.

  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Kara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 2 weeks ago

Dear Kara B,
Thanks a lot for your review and good comments about your stay. Specially than you for mentioning Alberto to recognize his work.
We hope you can come back soon, we will be glad to serve you again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

My husband and I did a long weekend from NYC to the Fairmont Mayakoba over 5 days and the whole trip was PERFECT! It was a nonstop flight from NYC and a short 30 minute drive to the resort. From the moment we arrived, the staff at the Fairmont were incredibly helpful and kind. Everyone went out of their way to ensure we were having a great trip. My husband and I were celebrating our birthdays and we were greeted with champagne when we arrived at dinner and finished with a special surprise dessert at the end. The resort is beautiful and we loved our room, the pools and especially the beach. The mangroves and canals make it more special than the average resort. Daniel was our butler and took care of booking tours and dinner reservations every day, answered every question quickly, and was incredibly helpful and warm and friendly. We can’t wait to go back!

Stayed: June 2018, travelled as a couple
3  Thank Allison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Allison R,
Thank you for your long weekend visit at Fairmont Mayakoba. We are really proud to hear that you enjoy your stay and your birthday celebrations, as well as your butler service.
It will be a pleasure to welcome you again, feel free to contact us for any assistance or future plans.
Best regards,

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Reviewed 3 weeks ago

I recently took a vacation to Cancun for a birthday trip with two friends. We had casually mentioned it to the staff and they surprised us with a special cake and message in our room. The hotel itself is breathtaking, and the room was beautiful. We had a wonderful view of the canals from our room's balcony. The room was spotless and very comfortable. We chose the all inclusive package which was the BEST decision we could make. We were able to try a different assortment of meals every day on the resort. The menus were changed consistently so we did not feel limited in our meal and drink options. The beaches were so CLEAN and wonderful. the driver Charly Macias was always available to answer any of our questions and made us feel like he went above and beyond to make our stay memorable. The bird and boat tours are a must, and our guide Miguel Angel was very knowledgeable and provided us with great company as he explained the history of the resort, the land, and fauna. Our stay at the Fairmont Mayakoba exceeded all of our expectations, and when we return to Cancun we could not imagine staying anywhere else.

  • Stayed: June 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Alle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Alle D.
Thanks you for choosing us for your birthday celebration and it is really nice hearing that you enjoy your stay. Thanks for mentioning the names of the staff that made your stay a great one with their service. We appreciate your recommendations and it will be a pleasure to welcome you again.
Best regards,

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Reviewed 3 weeks ago

We came to the Fairmont Mayakoba to celebrate our parents' 50th wedding anniversary. So we were expecting an extra-ordinary trip to an special place. We were NOT disappointed.
The Hotel is lovely, well kept, and modern without being pretentious or stuffy. We stayed in the beach casitas, and another room was on the beach with its own pool. That was great. We could lounge on the deck, enjoy the pool, and beach, and have the beach attendants bring us food and drink without it being considered room service.
The staff is exceptional--they are attentive, and very nice, without being condescending, pretentious, or fake. They really were quite excellent.
We had a butler, KEVIN. He was spectacular. He was always available, and seemingly was able to get any request done. I liked that he was willing to communicate by texting.
The food is very good, lots of variety, and great for kids and those with allergies. They were particularly attentive to our children with tree nut allergies. I would recommend the inclusive package, as the food and drink are otherwise expensive.
The Spa is VERY nice, and they had some nice specials. A stone massage for 50 minutes was only $139 USD.
If you are looking for a family place that is luxurious without being pretentious, this is the place for you.

Room Tip: Beach Casita. Close to the beach
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Lee B,
Thank you for choosing us for your parents anniversary. It is really good to know you enjoy your stay and that we meet your kids needs. We appreciate your comments and recommendation.
It will be a pleasure to welcome you back again soon.
Best regards,

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Reviewed 3 weeks ago

To all it May Concern:

My wife and I celebrated our wedding anniversary by staying at the Mayakoba Fairmont resort from 6/18/18 to 6/22/18 in room # 653. I work in the hotel and restaurant business as a food and beverage manager and I know what great service is all about.

From the time we landed at Cancun airport we were greeted by the limo service we had booked through the Mayakoba with a sign that had our name on it. When we arrived our room was quickly upgraded.

During our stay we eat at all the restaurants to include the café, poolside and room service. Every meal was served with the upmost service and professionalism. The quality of the food was fantastic even the poolside chicken wings.

Every time we were picked up by the golf carts the drivers engaged us with friendly advise and always answered our questions. These rides were always a pleasant experience.

Our room had a fresh bouquet of flowers each day. The cleaning staff from the early morning, afternoon and night were outstanding. It was more then towels and an immaculate clean room, it was the art of customer service and paying attention to the small details. Even the towel girl who came by made us feel welcome.

The entire staff has had quality training because customer service is truly an art. This was superior professional service. The staff as an entirety was truly happy with their jobs. Some even expressed how happy they were with the Fairmont Resort and how they and their families are treated very well.

The one thing I do regret was not writing down the names of each individual that actually made our stay the best vacation we ever had hands down. We will be returning soon!

Thanks again to the Mayakoba Fairmont, Cancun Mexico keep up the excellent service.

Richard Slattery
San Diego, California.

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank bronxny62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded 3 weeks ago

Dear Mr. Slattery,
Congratulations for your wedding anniversary and thank you for choosing Fairmont Mayakoba for your celebration. It is an honor to read your comments and all your review coming from a hotel industry colleague.
We will extend all your compliments to our staff, and executive members they will appreciate it too.
Thank you for your recommendation and we will be looking forward to welcome you again, please do not hesitate to contact me for any assistance,
Best Regards,
Isamu Tsuji

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