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“Excellent Vaca!”
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Excellent
16 reviews
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Overview
Condo/Apartment -
1 Bedroom, 2 Bathrooms, Sleeps 3
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Excellent - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
Briana J
1 review
“Excellent Vaca!”
Reviewed 17 November 2017 for a stay in November 2017

Excellent vacation and Excellent condo!! Very clean and very spacious only negative is the pool closed very early. And if you don't mind having a bar and salsa dancing right next door this is the place for you!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Nov 2017
Hello Briana,

The condo is great for two or even 4 with the sofa bed! For safety reasons it is best to have the pool closed during late hours at night. The bar next door is great for getting food and snacks during the day and if you are in for some fun it is a great place to meet people and have some fun. However the condo faces the indoor of the building so you don't get much noise from the bar unless you are very light sleeper. Thanks for your feedback as it is always welcome!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aztravele...
Phoenix, Arizona
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect location”
Reviewed 3 October 2017 for a stay in September 2017

Surf 308 is a fantastic unit. You couldn't ask for a better combo of unobscured ocean view with great proximity to 5th Avenue. Some of the furniture showed a little wear, but otherwise the unit is in great shape...clean and well equipped. Every-other-day cleanings were as advertised and property managers were responsive and easy to work with via email.

Possibly the best feature is that it's very quiet! It faces the pool side of the building layout, which isolates it very effectively from the street/club noise. Check out the floor plan on the El Faro website, you'll see it's in a really prime spot.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Oct 2017
"I am pleased to hear you enjoyed your stay at S308 as it one of our most popular 1 bedroom units. Like you said it is noise free even though El faro is within walking distance to all of the major attractions. I will pass on your comments to our owners about the furniture as they are constantly upgrading their condo. We look forward to having you again with us ,please contact us for a return customer discount "
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alioops18
Terrigal, Australia
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfortable and convenient”
Reviewed 9 July 2017 for a stay in June 2017

Surf 308 at Residences El Faro was perfect for our 7 day stay in Playa del Carmen. We had a beautiful beach view overlooking the pool and the condo was spacious and lovely. Easy walking distance to 5th Avenue and restaurants.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Jul 2017
Hello Alioops18,
We are very happy to hear you loved El faro Surf 308 and you had a great stay!! Thank you so much for your comments. The condo has the best location ever, nice amenities and the complex is stunning.

Please contact us for a future reservation, we can offer you a return customer discount
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
eveganows...
Bolton, Canada
1 review
“The best "home away from home ever!"”
Reviewed 30 April 2017 for a stay in April 2017

This was our 4th trip to El Faro, and third time to this unit (Surf 308). The condo complex delivers on location with the beach right behind (with a great swimming pool), and 5th Avenue just a few hundred feet in front, with all the shopping, restaurants and night life you can ask for. But it is the people that make the difference: Sarai Garcia (office) and Yesica Condado (on site), are both as competent as they are caring and friendly. We had a bit of an emergency with additional guests arriving unexpectedly, and Sarai and Yesica had a room for them ready within minutes. Yesica, kept checking in on us throughout our stay to make sure that everything was O.K., and even texted us when we got home to make sure that we had a good flight back - who does that? We also left some clothes behind and received a picture showing the items in detail. Two years ago, when my daughter left her IPhone and wallet with credit cards and ID, all items were couriered to us by Sarai and we received everything intact within 2 days. On site, the maid service was very good and everyone from the front desk to the security, extremely friendly and helpful. We were truly treated like royalty and will definitely be coming back.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 May 2017
Hello Eve,

Thank you so much for your comments! Surf 308 is very nice unit!! It has everything you may need plus great complex facilities. We are so happy that you have been such a great customer!! Sarai really appreciate your thoughts!! We would love to have you one more time in Surf 308 or any of our units, so do not hesitate to contact us in the future
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melissa H
Carrollton, Texas
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Beach Front Condo with everything you need!”
Reviewed 25 April 2017 for a stay in April 2017

This newly renovated condo had everything you need. Great Balcony overlooking the water -head right downstairs to go to the pool. Pool could use a little maintenance but was nice with plenty of lounge chairs and they would bring you an umbrella to use. We will be back!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 May 2017
Hello Melissa,

Thank you so much for your comments!! Surf 308 is great unit!! Nice view but still very private. Good for small families or couples.

We would happily offer you return customer discounts so please do not hesitate to contact us
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moogerita
Chicago, Illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfort & beauty wrapped up in a bow!”
Reviewed 28 December 2015 for a stay in December 2015

El Faro was a welcome surprise. We stayed here on the recommendation of friends & we were very satisfied. The unit was spacious, clean, beautifully appointed with a magnificent view. The location is amazing, restaurants & shopping are an easy walk. The desk staff was very helpful and the pool staff outstanding- Miguel I miss you already. My only complaint was we couldn't figure out how to unlock the dishwasher & either could the rental rep. We asked a few times & they promised to get back to us but didn't. I wasn't planning on hand washing dishes on my vacation - on the last day we found the lock/latch. Seems the rep could have taken care of this, they also were supposed to check & change the water machine- which they did not. We did it. Loved El Faro, not the agents.

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Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Mar 2016
Hello

Thank you so much for your comments. El Faro is such a great place to stay for families and friends. I will be more than happy to pass your feedback to the Guest Services Staff

Contact us for future stays and return guest discounts, have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pablo V
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful place”
Reviewed 3 December 2015 for a stay in November 2015

We celebrated our 20 year anniversary with a stay at the El Faro rental. The condo was excellent the main room was a little tight but the rest of the condo was great. The lady's who work giving massage were great and plenty of security. I would recommend it to my friends.

Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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