We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“First "All Inclusive" Vacation 11/2-11/8/2013”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Riu Palace Riviera Maya
Ranked #38 of 213 Hotels in Playa del Carmen
Certificate of Excellence
East Rutherford, New Jersey
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“First "All Inclusive" Vacation 11/2-11/8/2013”
Reviewed 9 November 2013

I took my girlfriend here for one week for her birthday. The property is visually stunning! The staff is excellent, friendly, courteous and constantly looking to make your stay a pleasant one.
As others stated, at first glance you know that you're staying in the right place, the gated Playacar community; lovely, well manicured and modern homes.
At first glance the Riu Palace Riviera Maya is a sight to behold; spacious lobby decorated in the tradition of majestic hotels such as The Plaza, in NYC. The one thing that hits you almost immediately, however is the musty smell. I'm not saying that this is a deal-breaker by a long shot. Look, you know the area that you're in is tropical, humid all year round, and doors are usually wide open, so lets get that out of the way up front, there is a funk, especially towards the bar area of the lobby. Going outside, the lavish palm tree lined courtyard, with its several long pool-like fountains that lead up to the pool area is beautiful, and great for taking pictures.
Our Jr. Suite was exactly that; nicely designed with a sunken "living-room" like area leading to the balcony. Over the nicely stocked refrigerator was a four bottle booze dispenser (ahhh, mas tequila). We could have gotten an "upgrade to another Jr Suite with "Garden View", as our room (126) was facing the neighboring property, but we decided that since it was quiet at night, we'd be happier staying put, so we did. The room was clean, but there was a musty smell when sitting on the couch, so we avoided that (a can of Lysol would be a great idea to give to housekeeping). Best advice, keep the A.C. on at all times on high with ceiling fan on and you will be comfortable. At night (at least in November) fan off is fine.
The beach and pool area is really where the property hits it on all marks! From the well groomed sandy beach, with its palm trees, lounge chairs and hammocks to the large pool with a great swim-up bar! when the rain stopped (it was, after all, the tail end of rainy season, and it did rain quite a bit... we got our share of sun though, not to worry) this area sprung to life! Lets talk a moment about the beach in Playacar; Turquoise water, white sand and the aforementioned palm trees... just beautiful!
We went on one full day excursion to Chichen Itza to see the Mayan ruins, YOU MUST DO THIS! Yes, its a full day, they pick you up in a nice tour bus @7:30am, and you get back @8:30pm, its @2 1/2 hours each way. Well worth the trip; the tour guides where both informative and entertaining, very friendly. Mid-day you go to a Mayan village for lunch, the food was amazing! Great way to spend a day off-site.
We traveled through Apple Tours, and they have a representative (as do other agencies) in the lobby of the hotel to assist you in every way, from planing excursions to helping you keep your travel plans in order. We got a great all inclusive deal with Apple, highly recommend them!
The meals at the hotel were fine, we did the Steakhouse and the Brazilian as our "ala cart" meals and enjoyed both. The buffets are fine, not "four star", but you will find very good things to eat as you go. The service is excellent all around.
We found that the age range did lean towards an "older" demographic, but there was a good mix of 20's-60's (also keep in mind this is "off season", kids are in school).
We decided to skip the shows at night to do our own thing, but we knew the staff was working hard to keep everyone happy.
The hotels proximity to the 5th Avenue shopping area is maybe a 15-20 minute walk, a $7 (USD) taxi ride for bad weather. 5th Ave is basically what you would expect a "main street" vacation area; only a LOT more aggressive shop keepers who want you to buy their wares. You really have to be alert & aware when walking 5th Ave, you will be approached by everyone from people trying to sucker you in to a timeshare tour, to less than quality "silver" (plated) jewelry. Remember, once you make eye contact, it's your own fault....

Room Tip: Our Jr. Suite was exactly that; nicely designed with a sunken "living-room" like area lead...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Eric O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

5,276 reviews from our community

Traveller rating
    3,307
    1,307
    401
    157
    104
See reviews for
1,460
2,617
47
42
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,014)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 November 2013 via mobile

I could go on and on about this place! First off, this place is amazing. Its in the gated Playacar community, only a 15 minute walk to 5th avenue. Playacar is very safe and filled with other resorts like this one.
RPRM (riu palace riviera maya) is located on the beautiful mexico Caribbean. . Turquoise clear water and soft white sand. The ocean and beach is so beautiful. Theres a nice area on the beach filled with palm trees if you're looking to stay in the shade. Theres also hammocks in that area to lounge in.
The pool is amazing. Its huge! Theres an infinity pool thats attached where we spent most of our time on our trip. Theres also a swimup bar attached to the big pool so you can get a drink anytime! Theres loungers IN the pool and also a few seating areas with tables IN the pool! Plenty of chairs/loungers around the pool in the sun and under palm trees. We never had trouble finding a seat by the pool. Theres tons of acitivitea everyday! The staff goea above and beyond to make sure you have fun. They'll do sports, water aerobics, dancing, & more in the pool! Fun music too! But they definitely don't overdo the fun loud activities. You will surelt have time to just relax, watch the participants, or join in! They have other activities during the day like yoga on the beach, soccer, volleyball, bocceball, contests, scuba diving in the pool, bingo, & much more! You'll never be bored!
The food was amaaaaazing! Every restaurant we went to we loved. We ate at agave twice, botafogo, yashima, chilis, and the dinner buffet. Everything was sooo good. We liked botafogo and agave the most! Chilis buffet for lunch everyday with an ocean view! Pizza, meats, pasta, mexican food, sandwiches, soup, and soo much more! Tons of dessert too! We ate at the breakfast buffet everyday, so delicious! Eggs, sandwhiches, bagels, breads, muffins, croissants, churros, fruit, yogurt, cereal, bacon, sausage... everything you could think of! All the food at RPRM was so yummy. We got room service a couple times - nachos (our fav), chicken tostadas, club sandwhich, & raspberry cheesecake is what we tried. So good!
Drinks were so yummy. I tried every fruity frozen drink they had except for the mojito. The costa caribe was my favorite! They werent very strong though because theyre premixed, so you may want to ask for a double (and give them a tip!) We tipped everyday for drinks and dinner. . They appreciate it!
The staff was unbelievable. Such hard working people! They didn't stop once all day long. Always cleaning, giving you a new drink, and being funny, polite, and friendly! Such a great group of people there. Our favorite bartenders were Ciro and Oscar.. and the girl at the sports bar (dont remember her name). They were all wonderful people! Very accomodating and friendly! They make you feel comfortable and are always making sure you have everything you need.
The rooms are nice. Nothing absolutely spectacular but they were clean and pretty. Nice king size bed - sheets and blankets could be a little more comfy. Nice tv, laptop sized safe, minibar stocked with water, pop, dos equis, and club soda. Also the liquor dispenser that they restock if you need it! Bathroom is big and the shower is nice. Our view wasnt spectacular either. Im pretty sure you only can see the ocean if you get the highest price room (jacuzzi suite) . However, our view qas still nice. Courtyard view.. so we had palm trees, beautiful shrubbery, flowers, fountains in our view. We could also see the pool and the plaza where they llayed music nightly. Nice sized balcony with two chairs and a table.
Our first day, we checked into room 1021. Its technically the second floor up but the same floor as the lobby. We noticed a lot of water on the ground by the sink/toilet. So we called and they sent someone up. He looked around and said he'd be back to fix it. When we came back from lunch the water was still all over the place so we knew no one came up. So we wiped it up and called again. They said they'd send someone up. After dinner, we noticed water on the ground again, after we wiped it. So we called once more and explained that this was the 3rd time we called and the guy never came back to fix it. Without even having to complain or ask for a new room, they told us theyd give us an upgraded room for no extra charge for the inconvenience. We then got moved to room 1056 (the one with the view I described above). The room was the same besides the view. The view in 1021 was facing the garden.. nothing amazing.. and also facing the top of some other building (not pretty and had an annoying buzzing sound) . We were very hapoy with the room change since the view was much nicer.
Overall, this hotel is amazing. I would definitely recommend it to anyone of any age and I would definitely go back! The riu palace outdoes itself!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank sseeber7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guelph, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 November 2013

We had 55 guests. Beach ceremony which was beautiful. The reception was at Chillies. Amazing food and service. I can't complain about anything and I'm a tough cookie. Favi was incredible and I would highly recommend her to anyone planning a destination wedding. We were a crowd of ages ranging from 19-60 and it was so much fun. Awesome time.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 November 2013

Over all our stay at Riu Palace Riviera Maya was average. The staff are very friendly and accommodating. The resort seems geared towards an older crowd though. My husband and I are in our late 20's and were the youngest there, maybe saw 2 or 3 other young couples. The food was ok, nothing in particular to rave about. A lot of the food was fried and didn't have much character. Drinks were as I expected, watered down, so we stuck with beer and champagne. This was our first all inclusive stay in Mexico, and i have to say we weren't very impressed. I will most likely not return to this hotel. I would try and find another resort that offered better amenities and food selection. Also, the dinner reservations are a joke. Every night we made reservations at one of the restaurants, and they weren't even at 50% capacity. I saw a gentleman get turned away just because they didn't have a reservation. This isn't "all-inclusive" at all, and it was a turn off.
Distance to resort from the airport was about 45 min

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 November 2013 via mobile

We stayed here 9th July 2013 for 2 weeks for our honeymoon. We arrived about 3pm, we were given a welcome drink and our room was ready straight away I think it was room 40 it was on ground floor overlooking hotel next door, at first we were disappointed with this but after a few days realised it was a good location as there was no noise! Rooms very clean, actually whole hotel is spotless!
We tried all speciality restaurants Krystal was our favourite and def worth trying. However don manalo was fabulous, staff were excellent very attentive nothing too much trouble, service with a smile!
I can't begin to describe how good this hotel is, you will not be disappointed! I wish I was there now, I didn't want to leave!
We didn't book excursions through hotel but went down to 5th ave and booked via easy tours, much cheaper and just same.
We did visit the other Rius I the area with having gold band, we made the right choice!
We loved it!

Stayed July 2013, travelled as a couple
Helpful?
4 Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milledgeville, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2013

I just returned from my honeymoon at the Riu Palace Riviera Maya and couldn't be more thrilled with our experience. From the very start the staff was so friendly and eager to please and help. THe hotel is kept immaculately clean and all the food was stellar. I was expecting only bottom shelf liquor but was pleasantly surprised to find top shelf liqour at all bars and you can order anything you want from shots to mixed drinks. The entertainment staff kept our trip fun and engaging(shout out to Rafa, Diego, Hector and Ricky yall are awesome!). You never have to leave your beach chair around the pool or beach if you dont want to, servers are continually coming around taking drink orders and bringing around snacks. All the restaurants are really good, but make sure you eat at the dinner buffet at least once because it is extremely good. This all inclusive hotel is everything I was looking for and more. I can't wait to go back, with friends and family asap

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 November 2013

This resort is in great spot. Close to Playa Del Carmen 20-25 min walk. Beach is beautiful and clean in hotel zone, but can get very dirty with lots of empty bottles that wash up and left by locals.
We stayed in room 22 which is in middle of resort. Room was very clean, and had great service with turn down at night and re filling bar fridge everyday. At night it gets very loud as people are coming back from there evening. So a room on second/third floor may be better.
The food at this resort was great. Good selection of different types of food in buffet. La carte's that we ate at we're good as we'll. Crystal was the best! Japanese restaurant needs some work.
The staff here was very friendly and always ready to help and serve. We spent most of our time at beach and always had someone ready to take our order. Get your beach towels early as they seem to run out fast and don't lose your towel card.
The entertainment staff were very nice and out going, but nightly shows could have been better. If your looking to be entertained go Playa.
I would recommend this resort to anyone looking to travel to this area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kurt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.5 mi away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#26 of 213 in Playa del Carmen
5,328 reviews
13.2 mi away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,178 reviews
0.6 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 213 in Playa del Carmen
6,323 reviews
Show Prices
Show Prices
Show Prices
11.6 mi away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,439 reviews
2.4 mi away
The Reef Coco Beach
The Reef Coco Beach
#104 of 213 in Playa del Carmen
3,574 reviews
0.9 mi away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
4,279 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Palace Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Riviera Maya

Property: Hotel Riu Palace Riviera Maya
Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Holiday Gems, Traveltool, S.L.U., TripOnline SA, Evoline ltd, RIU Hotels and Resorts, Hotels.com, HotelQuickly and Agoda so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing