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Hotel Riu Palace Riviera Maya
Ranked #38 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing!”
4 of 5 bubbles Reviewed 18 November 2013

This hotel was awesome! The white sandy beach and clear water was a highlight, if you're a beach a person this is the place to be. Adrianna at the swim up bar made my day everyday, she was attentive and entertaining. The buffet had a wide variety and a great taco bar, never had a bad experience; we ate there for breakfast and dinner and were never disappointed... the service was 5 star, a big thank you to Julio! We tried two of the restaurants on site, Botofogo the Brazilian and Agave the Mexican place. Highly recommend Agave, but you must be a big meat eater to go to the Brazilian place... the entire meal was meat. Overall great experience, staff goes above and beyond. We can't wait to go back!

Room Tip: Beach and Garden view rooms were amazing! Avoid rooms above the entertainment disco area as it'...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kandace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
North Billerica, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

Just returned from a week-long stay at the Riu Palace Riviera Maya.

Pros:
- The resort is beautiful. The appearance, groundskeeping, cleanliness were all top notch. There is no shortage of staff working all the time to keep the areas of the resort clean.
- The staff is incredibly friendly and accommodating. My fiancee had an issue with our room (more below) that the staff handled very well. The folks that comprised the "Other Services" team (mainly in charge of the activities on the resort) were awesome as well. They got to know us by name within a couple of days, and we enjoyed the array of activities.
- The food was excellent. Breakfast buffet was great, a wonderful choice of themed restaurants to choose from for dinner. Local Mexican cuisine, as well as more familiar dishes.
- The beach and pools. Two huge pools (plus swim up bar) and almost 100 yards of white-sand beach. Lots of sun (and adequate shade for guys like me!), and the water temp was super comfortable.

Cons:
- Mold/mildew in the rooms. This is a biggie, especially for us (my fiancee has a very strong allergy to mold). Due to the climate/proximity to the ocean, it is very difficult (if not damn near impossible) to eliminate mildew/mold in the rooms. However, the first room we were in was brutal. She literally broke out in hives within about 30 minutes of us being in there. It got bad enough that we had to ask to switch rooms (which the staff was very gracious in accommodating). Be aware you WILL have to wash literally everything you bring with you to get the musty smell off of your clothes.
- Weather. Clearly, there is literally nothing the hotel can do to control this. I mention this only for people looking to travel during this time of the year. Apparently, November is the end of the rainy season in the area, and when it rains...yikes, does it rain. We were there for seven days (including the day we flew in) and I would categorize them as so: 3 days were "meh" (clouds, some sun, little to no rain), 2 were beautiful (like you see on the postcards), and 2 were washouts (like gather-two-of-every-animal-and-run-for-the-hills type of rain).

As you can tell, the Pros of the resort definitely outweigh the Cons. If the mold/mildew issue could be taken care of, we would have absolutely no hesitation in returning to this area (and particularly this resort) again next year.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billerica, Massachusetts
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

This was our first vacation in over 10 years so I was excited when I first walked into the Riu Palace Playa Del Carmen! Big, clean, beautiful hotel with a warm and inviting staff. We were checked in quickly and given all of the information needed to enjoy ourselves! Here's an honest review of the facility and staff.

Staff: Coming from the restaurant business, you can become jaded and have very high expectations. The staff was wonderful! Out of the 100's of people visiting the resort, they always found the time to make us feel special. They went out of their way to make sure you had everything that you needed. The entertainment staff were also very fun! My fiance, who in the past hasn't cared for much sun, took part in many of their beach and pool activities and had a great time! The whole staff was outstanding and because of this, I would come back!

Rooms: Our 1st room had a very musty oder which is a big sign of mold. Very clean but very damp and musty. This troubled me right away because I am allergic to mold. Maybe I should have done my research ahead of time, but with all of the excitement of booking our first trip, I didn't think much of it. The room was very musty and it hit you in the face upon walking in. After a few ours, I began to see black mold on the charis and couches and then the ceiling crown molding. I couldn't take it and asked to be moved. I explained to the front desk attendant that I was allergic to mold and smelt and saw it in the room. They quickly apologized and then moved us to the other side but didn't seem to concerned whe I asked them if this has been an issue. They looked at me as if I was the only person bringing this to their attention. The new room smelt also, but wasn't visible. After talking to some people, this wasn't something we were going to escape from. It was clearly an issue of the whole resort. We kept the balcony doors open to air out the room as much as we could and spent most of our time outside. I broke out in hives and had a lot of congestion. As soon as we got home, my symptons cleared. For this reason and this reason alone, I would not go back to the Riu, unless they do something to improve their facility.

Food: Excellent! Something for everyone! I was skeptical because you always here the stories of people becoming sick. From everything I saw and tasted, everything was fresh and prepared for with care. The food was delicious. There were many options for those wanting to eat lighter, the buffets were fresh and the dining restaurants were fantastic. There is plenty of bottled water in the resort, they stocked your room daily and also always used bottled water in dining.

The beaches were beautiful and pools were great! Clean and well kept. Staff was great, always there to keep you hydrated! Overall our vacation expercience was fantastic and ejoyable. I would have given this place 5 stars on everything, except for the mold issue and the lack of concern about it from the front desk staff. The warm humid climate is perfect breeding ground for mold, which is why as a business you need to stay on top of it and not turn a blind eye to the issue.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario Canada
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

This is our first trip to Playa Del Carmen. We are leaving to go home tomorrow. The weather this week hasnt been the best, alot of rain in the past week... but still hasn't ruined our vacation. The service here is top notch, all the staff that we have interacted with have been friendly and can speak English. The RUI Palace is a beautiful resort, the hotel is exceptionally clean, lovely grounds, beach is breath taking and beautiful! Lots of chairs on the beach and getting a chair by the pool was no problem with the resort being at full capacity. They actually frown on people reserving chairs and disappearing for hours. Although the resort was at full capacity this week, we never felt it was crowded nor did we have to wait for anything including our drinks! Make sure you line up in the front lobby a little before noon to reserve your dinner in one of the speciality restaurants. Dinner reservations for speciality restaurants can be booked three days in advance. We really liked The Brazilian Restaurant "Botafogo", tons of food and so yummy....they even went out of their way with a nice chocolate cake and all the waiters sang Happy Anniversary to us in Spanish. Service is really great here, tipping is not a "given" however, we tipped our favourite waiters/waitresses who went out of there way.
Town is a quick 20 minute walk or you can take a cab, lots of places to buy silver, souveneirs...be prepared to be asked many, many times...."come see what I have", "got a good price for you lady".LOL A no thank you worked well.
The only negative thing if I had to think of something because this resort is AWESOME, is the way the resort is laid out...there are two rooms off a little hallway whereby doors are directly across from each other. If you are a light sleeper, bring ear plugs as you can hear people slamming their doors and workers talking in the hallway early in the morning.
You can also take a ferry to Cozumel, ferry dock is in town - $14.00 per person one way, dont buy the return ticket as there are two ferries that operate on different schedules. A return ticket can be bought in Cozumel. If you rent a car in Cozumel, be aware of the "games" that they may play with you upon returning the vehicle - trying to charge extra money - we prepaid for our rental in Playa Del Carmen and they told us we owed another $10.00 U.S. for taxes when we got to the Cozumel side. They also demanded another $20.00 upon returning the car as they said the car wasnt at 1/2 way full mark and it was! We took pictures of any visible damage, dents, marks etc to car prior to leaving as we didnt want to be blamed for doing something we didnt. We had a great time touring the island in a Jeep Liberty, we got to see some beautiful coast line and stop whenever we wanted to. Would we return to Cozumel again in the future? Definitely, rent a car again, NO!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank traveldownsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodhaven, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

Just got back from a family vacation at the Riu Palace Riviera Maya. This was the best all inclusive hotel I have stayed in yet. There were always things to do, the entertainment was amazing both during the day and at night there was always something to do for all ages. The food was great too the lunch and dinner buffets had something for everyone, especially loved the chocolate fountain! The speciality restaurants were great also, we only ate at chilis and the Brazilian one but both were really good. The town was about 5 minute taxi ride for 7 dollars and the town had tons of shops, we even got a massage for 20$ for an hour. There were also a few other shops that were a 5 minute walk to the left when you leave the hotel. The area was very safe since it was all located in the gated community playacar. The staff were excellent also very nice and helpful and spoke english. The front desk was also very helpful, our safe broke one day and we called and they sent someone up within 5 minutes. Also, the beach is beautiful, they are always bringing around drinks no matter where you are on the beach. We traveled with apple vacations which was great because they had staff at the airport to help you get to the hotel and also staff at the hotel incase you need anything. Would love to come back!

Room Tip: I would chose a room on a lower level like 1 or 2, we had a room on 3 and there was only one elevato...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AlyssA9x3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

Riu's always think ahead and build their resort's as far back as they can so they always have HUGE beach areas, even when there's unfortunate erosion.
The beach, grounds, rooms here are beautiful!
The food is really good -for Mexico, which just means it's not exactly what we are use to in terms of size/quality of meats mostly. It can get a bit repetitive BUT for the price I go out in to town once or twice. Playacar is so great (getting too built up tho).
I ALWAYS recommend Riu's!

Room Tip: Most of the rooms are the same, just ask for as close to beach as possible. Nothing is beach front i...
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grayslake
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

What a beautiful hotel and grounds~impeccable accomodations and the service was spot on! The staff could not have been nicer and the food was fresh and plentiful. Went with family over the Christmas holiday break-and there was something for everyone. Every time that you turned around, you saw a staff member cleaning or taking care of a guest. I cannot say enough great things about this hotel. My husband and I booked a massage at the Spa-again, clean, clean, clean-and the massage was wonderful. Highly recommend this for newlyweds, families, and singles.

Room Tip: We had an ocean view suite-but there are no "bad" rooms-as far as we could tell.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lulu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Riviera Maya

Property: Hotel Riu Palace Riviera Maya
Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen

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