Visited Riu Riviera Maya for the third consecutive summer from May 31 to June 6, 2014. We love the area and the staff are always excellent for the most part. Many of the staff recognized our family from previous visits and even remembered our drink preferences which is amazing considering how many people they see!! The younger staff not quite as engaging or as quick to offer service. The food was what we have come to expect in this area, which means good and plenty, although not necessarily cutting edge. We did experience several days of heavy rain again in 2014 and there were plenty of leaks and flooding around the sidewalks, but it stayed pretty warm. The structure is starting to show some age and could benefit from some renovation. While my wife and I love the quiet setting, our 24 and 22 year old sons and friends would have preferred to be at the high energy Tequila. Or better yet, the modern Mexico across the street from the interior property. I consider to recommend these properties to all our friends, but we will probably try a new location for the next vacation. Special thanks to Fernanda at the front desk for helping get us a great room. Also GREAT service and attention from David in the lobby lounge and patio area. If we don't return, he will be the most missed.
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- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen