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Hotel Playa del Karma
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Reviewed 26 February 2009

We were staying in a luxury hotel in Cancun but for a change of scenery we had arranged to stay at the Playa Del Karma. The hotel was pretty and quaint but lets just say the hotel room was very different to anything I have stayed in before.

We did not realise when we booked that the roof was actually a palapa or straw type construction. This meant that we could hear the noise from the nightlife and also the road and passers by. It was also a little windy so the roof rustled and gave the impression of sleeping in a barn!!. It was a bit spooky too.

We had a lizard in the room which we could not catch and there was also a number of bugs and mosquitos flying around.

I found the experience very different to your normal hotel room and unfortunately did not get a wink of sleep. Maybe it's because I am British and do not stay in this type of hotel room.

To be fair we complained about our ordeal and the manager did offer us a room with a fixed roof but to be honest we had had enough so decided to return to our all inclusive luxury in Cancun,

  • Stayed: February 2009, travelled as a couple
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1  Thank Spikem69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2009

First of all, let me say that this is our kind of hotel: Simple, clean, well located and nice staff .
We stayed here for the first 3 nights of our honeymoon, on the way to Cozumel and Cancun.
I general we liked the hotel very much.
Very well located. The hotel is on 15th, so 2 blocs from 5th street (pedestrian shopping street) and 3 blocks from the beach.
our room had a mini fridge, fan, air conditioner but no TV (which was great for us)
Depending on the room you are staying you might get a free ticket to mamitas beach club, ours didn't give one for free but the hotel sold tickets for 2 loungers and shade for a better price than at the beach itself. Since we went to mamitas only once (it's worth going) there was no reason to pay more for a room just to get the free tickets.
Actually, the entrance to Mamitas is free. What you pay is for the rent of the loungers, beach beds , shades, etc.
The room was ground floor and we didn't hear any noise from the street. Bed was nice and it was very easy to sleep after a day touring Tulum and Coba
We used the travel agency to book the excursion to the ruins, price was fair and service very nice
There was one thing we really didn't like and that's the reason I didn't 5 stars, the breakfast . though it's just a continental breakfast, so you expect something simple, there was actually just toast, cereal, cake and some fruit included. One day my wife had a Banana and also wanted a grapefruit but the employee said the second fruit would cost an extra dollar. Eggs and Omelet ware great but cost an extra US$ 5.00,
I guess it should be so hard to add some different types of breads and include some ham, cheese and even eggs as a courtesy

  • Stayed: January 2009, travelled as a couple
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Thank Ricardinho_Brasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2009

There is no doubt this has been by far my very first time I was really treated like I have never experienced before. Being used to leisure hotels resort destinations in Europe and Middel East whereby someone is always trying to take advantage of you, the staff of this hotel has never made me feel away from home and really applied a personalized touch that is hard to be found elsewhere. From the morning breakfast served in their very cozy lounge, to the useful suggestions that complemented my stay in Playa del carmen, I do not see any reason why I should not go back with my friends soon. Furthermore the hotel is very well located and enjoy discounts with the services of the beach club. They organized everything for me through their concierge agency, from transfer to the archaeological sites visit, adventure tours and air ticket reconfirmation and I compared the prices with what the market is offering over there. No risk of getting overcharged, moreover, their personal word to make things happen in the right way. Keep it up guys, you can't fail!
Mahmoud

  • Stayed: February 2009, travelled solo
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Thank Iskandar_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2009

For those of us baby boomers who remember being sensitive flower children Hotel Play del Karma really suited us. The mature greenery of the courtyard had the serenity and grace of years of wise existence; of course we could relate! The patter of raindrops on the thatched roof of the room reminded us that we were in a beautiful tropical climate. It was a charming effect that would have been absent had we stayed in a concrete & glass megalith. We thoroughly enjoyed the ambience here.
The breakfasts above the garden were special.

  • Stayed: January 2009, travelled as a couple
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Thank RedEdBuffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2009

We stayed here the night before we were to fly home out of Cancun because this was one of the few hotels in Playa del Carmen that would accept a single night's stay. The location of this hotel is fantastic - it is a 5 minute walk to 5th street - the major shopping/eating/tourist area. There is no dedicated parking, but we found street parking fairly easily. The hotel is attractive, with a central, beautifully landscaped little courtyard containing an immaculate but tiny little bathing pool and a couple of reading chairs. The staff were great too - very welcoming. Our room, however, was not as nice - it was very small (barely bigger than the king sized bed it contained), dark, and damp - very musty even with the windows open and the fan running. A bigger issue however was the street noise at night - the rooms are thatched roof style and contain a set of open spaces under the rafters for ventilation. These can't be closed and, on a Saturday night, the noise from the traffic, from people heading home after a night out, from a bunch of barking dogs in the alley out back, and from a loud Rave that set up somewhere near the hotel between 2-5am, meant my husband and I were pretty bleary by sun-up. This hotel would be fine if you plan to sleep on the beach during the day, but probably not great if you want a restful respite. We would not stay here again if traveling to Playa del Carmen.

  • Stayed: February 2009, travelled as a couple
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1  Thank emmyonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayadelKarma, General Manager at Hotel Playa del Karma, responded to this reviewResponded 5 February 2009

Dears, you and us were particularly unlucky considering you stayed with us only one night. Indeed you're right about the fact that on that particular saturday night there was just too much going on in Playa The party at Coco Bongo and the particularly long week end due to a national holiday made us remember this date. The whole of Playa del Carmen was just full of events and people everywhere and weather just not as good as it inormally is in this time of the year. Unlike what normally happens around here we give the chance to our guests to stay with us only for one night if they wish, thus giving them maximum freedom and lots of flexibility. We are just sorry that this event has caused an inconvenience to some people that on normal circumstances seem to enjoy the tranquility of our grounds and the beauty this destination has to offer. The comment about the room maybe was just not matching your expectation but, as a matter of fact we understand it is just difficult to get everyone agreeing on an ethnic concept of structure and hospitality that has definitely its pros and cons. We would be very glad if you could give us a second chance to prove that this was indeed an unlucky circumstance or maybe just a dull day. You could be our guest either at our Hotel Playa del Karma or Hacienda Paradise that we have recently taken over. Our staff will take care of the rest. Thank you for taking the time to share your experience with others. Whether positive or less, it is indeed our wish that people talk about us. Giuseppe Crapanzano.

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