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“Playacar Riviera Maya”

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Wyndham Garden Playa Del Carmen
Ranked #120 of 209 Hotels in Playa del Carmen
Chardon, Ohio
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Playacar Riviera Maya”
Reviewed 15 January 2014

The Holiday Inn was just okay. Not bad, not great. The staff was nice and tried to help. It was an adequate place to stay for one night before going south to Tulum. The location worked out well for renting a car.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 18 January 2014
Dear guest.

Thank you very much for taking the time to share your very important comments with us.

We’d like to apologize for the experience you recently had with us during your last stay.

Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you.

We will make sure that we make our best effort so this type of situations will not happen again.

Dear guest, give us the opportunity to show you we can reach and exceed your expectations, and apologize personally, let us know by this same email about your future reservation, we will be very glad to assisting you anytime

Once again we apologize, and appreciating your understanding.

Sincerely yours,

Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Crestwood, Kentucky
Level Contributor
382 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 January 2014 via mobile

Stayed here 5 nights. Cannot beat the price for a resort location. Even though it is not right on the beach it is only a short walk or quick taxi ride away.

The hotel itself is definitely not a luxury hotel but it is nice and clean. The staff was also nice and pleasant.

The free breakfast was OK overall with the fresh fruit being the best part. The eggs were usually not warm enough which probably means they need some additional heaters under the serving tray. Some cream for the coffee would also be nice.

The pool area was also pretty nice but I would suggest that they plant some type of evergreen trees as a buffer between the pool and the traffic on the street behind it to cut down on the noise and to give it a more peaceful setting.

Another thing that was an annoyance was that every time I would walk into the bathroom the door knob on the door would smack me in the back due to some type of door return hinge. It would be better with nothing or one with a little less force.

Overall I would recommend staying here if you would like to save money to spend elsewhere like a trip to Chichen-Izta or elsewhere. I think the going rate is about $85 per night or 15000 reward points which again is an excellent value.

Stayed January 2014
Helpful?
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, Manager at Wyndham Garden Playa Del Carmen, responded to this review, 14 January 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

This well appointed hotel for business travelers was a bit pricey, but not too far from the beach if you don't mind walking 15-20 minutes. Nice pool and very generous breakfast buffet. The room was supposed to have a microwave, but the website was wrong about that, so don't expect a microwave, but that was minor compared to the generous space of the rooms and quiet space overlooking the pool.

Room Tip: Get a map on how to get to the beach and restaurants. Walk as parking is difficult on the tourist st...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edward H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 14 January 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas City
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 January 2014

The hotel is located just a few hundred yards from the 5ta. Avenida, where all the restaurant and cultural life takes place in Playa del Carmen. So it is very convenient for that sake. The hotel is business class minded, good breakfast in the morning, some evenings with tapa bar, all free. The wifi was just about to be upgraded so the rooms would have accessibility. At the time I was there it did not work yet, only in the lobby area. The rooms have little decoration and could be upgraded with little effort and cost. With a little additional effort this place could gain some more points.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eraschle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 14 January 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South America
Level Contributor
114 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 5 January 2014

Like most Holiday Inns, this manages to provide a good basic level of service at a democratic Price. The staff were friendly and the rooms clean and well maintained. Although not the place to spend much time if you're in Playa Del Carmen as a tourist, unless you're just using it as a base, it's good value for either business or a short stopover.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dungenessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 14 January 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeville, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2014

Enjoyed the cleanliness of the hotel, the free breakfast and free wi-fi. It's a good place to stay if you want something somewhat "American-ized" and are just using it for a base, while spending your time out and about. They provide almost-hourly free shuttle to downtown/ferry/etc, otherwise cab ride back or cab ride during off hours is like $7. Pool looked clean, but not a lot of atmosphere.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MonicaInLakeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 14 January 2014
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, Maryland
Level Contributor
222 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 December 2013

Overall - this is a great place. The pros include a friendly staff. (David - one of the breakfast attendants - was awesome). The staff in general worked with a sense of urgency and attentiveness that makes travelling to Mexico great. The front desk staff also speak great English.

I stayed 8 nights and had a car, so it was easy getting around to the downtown / beach area with ease... with is only about a 3 minute drive.

The hotel lets you rent bikes for free, has a great outdoor pool, and a business center on site.

Some of the cons include the phones not working during my entire stay. The night clerk had to come up to my room and knock on my door to "deliver" my wake-up call at 4am on my final morning of my stay, since they could not call my room. And the hotel does not have wireless internet available in all of the rooms. Also there is construction going on right store, so the noise level if you happen to get a room on one side of the hotel is quite unbearable in the mornings.

If I were come back, I'd stay again.

Room Tip: Ask for a room above the "Chichen" conference room: It will allow you to use the Wifi for...
See more room tips
  • Stayed December 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacobandjune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian R, General Manager at Wyndham Garden Playa Del Carmen, responded to this review, 31 December 2013
Dear guest:
We are glad to hear from you since you have been kind enough to take the time to write your comments.
We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations.
We are taking care of your necessities to offer you the best Service as you deserve.
Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself.
Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.
Thank you for all your kindness
Christian Ramos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Playa Del Carmen

Property: Wyndham Garden Playa Del Carmen
Address: Mz 29 Fracc Playacar Lt 5, Playa del Carmen 77713, Mexico (Formerly Holiday Inn Express Playa Del Carmen)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#57 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Garden Playa Del Carmen 3*
Number of rooms: 196
Official Description (provided by the hotel):
Take a deep breath and relax as you settle into our newly renovated Wyndham Garden Playa del Carmen hotel nestled in the heart of the Riviera Maya. We are minutes away from the famous Fifth Avenue, and within close proximity to theme parks, archeological sites, and beaches. Rest in the lush comforts of our spacious guest rooms with abundant amenities including luxurious bath essentials; free high-speed WiFi, and flat-screen HDTV. Celebrate your special events including romantic beach theme weddings and elegant receptions in our 3 vibrant event rooms, or outside in our glorious gardens. ... more   less 
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Wyndham Garden Playa Del Carmen Mexico/Riviera Maya

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