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Wyndham Garden Playa Del Carmen
Ranked #121 of 213 Hotels in Playa del Carmen
Boston, Massachusetts
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Exactly what others have stated”
5 of 5 bubbles Reviewed 7 March 2011

No, it is not on the beach, but an extremely clean hotel. Not a 'resort' type setting, so if that's what you are looking for, this isn't for you, you will be dissappointed.. We knew we'd be doing day trips to Akumal, etc.. so figured this would work out for us and it did perfectly.
Staff very accomodating, as soon as I asked for something - towles, etc.. they were brought up to room within minutes..Decent spread for breakfast - mix of Mexican and American offerings. I noticed there were people waiting to replenish the fruits, etc.. as soon as trays on buffet became empty. Hot foods (eggs, etc..) were hot. The hot chocolate is wonderful!!

The shuttle DOES leave when it is supposed to (don't have to wait around for it, etc..). I can understand why there is no shuttle back from beach. They use a lovely new mini-van that would get trashed with sand, bathing suits, etc.

Beach Club (coco maya) appears to be one of the older beach clubs, not as fancy as some of the others and you can't swim directly in front of it (boats docked there), but the staff there were wonderful and they make the best fish tacos.!! Their beer was a little on the high side but just pack a cooler back with store bought corona's and you'll be all set. They didnt' seem to have a problem with us having our own drinks..

We stayed four nights with teens and thoroughly enjoyed it. Pool out back was refreshing to sit by in the afternoon for an hour or so. Wish there were more seating options out back thoug and that we could have sat out side after returning from dinner but they close the pool area at 10 - my guess is so there are no noise issues with guests. This appeared to be a hotel geared toward tourists and local business travellers. No problems with college kids making noise, etc..I suspect that would not be tolerated here..

Next trip to Playa would gladly stay here.

  • Stayed February 2011, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank ERCUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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460 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Cancun, Mexico
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 7 March 2011

We spent one night at this hotel and we very pleased. We got a great price and expected very little. The rooms are basic but were very clean and the beds were comfortable. The hotel is not located near the beach or shopping/restaurants so we wouldn't stay there for more than a couple nights. I was thrilled with everything about our stay until we went to the breakfast buffet that's included. The options are very limited and once I saw moldy bread I was grossed out so we decided to head somewhere else for breakfast.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank betonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 21 February 2011

I go to Playa often and usually stay in one of the in town properties. I had not previously chosen the H I because it is a little out of the center. This trip ( Feb14-19) I went there because it was the best value I could find. I am glad that I did . The room was large with a king bed ( 2 types of pillows); a work table with a LAN plug; an armoire with TV (some English channels); an an OK sized bathroom (with a coffee maker) with a shower. VERY clean. The included breakfast was fine and always replaced when low; coffee, juice, cereals, yogurt, fresh fruit, sweet rolls, toast bread, pancakes, scrambled eggs, and frijoles. They have a decent sized pool (and towels) with some tables and lounges. They offer a beach shuttle to town 6 times a day and you can go to one of the "beach clubs" and use their area without paying. Of course they hope that you will buy some food and drink at the restaurant. I used this shuttle to get to the bus station for my trip back to the airport.
Location- Take a right turn out of the lobby and it is a 12 minute walk from the hotel to the edge of town, and then another 5 minutes to 5th Avenue. Take a left turn and it is 5 minutes to a big supermarket and then 12 minutes to the bus station and 5th Ave.
They also have WiFi which works in the breakfast room and the lobby.
2 small things: the ice machine is behind the front desk so you have to go down there when you want ice. There are no small fridges in the rooms.
Overall- friendly staff and a good value. I will return.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank wallyaussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 February 2011

tHIS HOTLE IS GREAT!!!!!!...... The way we were treated from the time we checked in to the time we checked out was nothing but great service....... If there is anything you need just ask, they will do whatever they can to do it for you.....

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank papabear542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NC
Level Contributor
178 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 28 January 2011

Truthfully, my husband and I felt like we had should have paid more.... free breakfast is a buffet, very nice rooms, grounds, pool and professional helpful staff. We felt very much at home browsing about this hotel and the city areas too.
As I said, they don't have a beach but the pool area is very nice with palm trees. The beach is blocks away. We use this hotel as a fill in before/after a week somewhere else on the beach.
We stay here every time we are in the area and have had no negative experiences to report.
Relax and enjoy staying here in wonderful Playa Del Carmen... ready to return : )

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
2 Thank NC2CUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 25 January 2011

We stayed six days at this hotel with a 17 month old toddler. As they are at pains to tell you, this is a typical business class holiday inn express. So, no lunch or dinner, and no real entertainment. No problem, that's what we were looking for.

The room was large and very clean. Typical of the climate, the floors are tile and not carpet. Good selection of english and spanish channels on the TV. Internet access was free and fairly fast (bring a patch cable or borrow one from the front desk with a deposit). Very quiet room. Water pressure was a little low in the shower, but we always had plenty of hot water.

The typical free breakfast of the Holiday Inns was greatly improved on. Refritos, tortillas in a salsa verde, fruits, yoghurt and pastries were available, and all were good.

The apparently have an arrangement with a Holiday Inn property on the beach, such that you can use the private beach of that property. We did not try this, but we did freely borrow the beach towels they provided.

Seemed like a great value to us, as long as you were not planning on this being a resort.

  • Stayed January 2011, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank winnydpu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navarre, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 January 2011

We arrived in Playa a day earlier than our expected arrival at the Grand Mayan and needed a place to stay for one night, nothing really expensive. I was pleasantly surprised at the nice accomodations offered at the Holiday Inn Express - closer to Playacar than Playa del Carmen. The rate was around $56 or $57 US - with tax it came to less than $70US....and that included breakfast! Since we had a rental car, parking was important to us. Parking was included for free with ample space. The rooms were nice, very clean! There's a small shopping center not far from the hotel so we were able to replace our confiscated toothpaste without much difficulty. There was a small pool behind the lobby and a small exercise room. All in all....this was a little jewel! I'd highly recommend this hotel. And...the beds were better than the Grand Mayan where we spent a week! Go figure how a small hotel chain can have better beds!

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kudalayd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Playa Del Carmen

Property: Wyndham Garden Playa Del Carmen
Address: Mz 29 Fracc Playacar Lt 5, Playa del Carmen 77710, Mexico (Formerly Holiday Inn Express Playa Del Carmen)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#57 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Garden Playa Del Carmen 3*
Number of rooms: 196
Official Description (provided by the hotel):
Take a deep breath and relax as you settle into our newly renovated Wyndham Garden Playa del Carmen hotel nestled in the heart of the Riviera Maya. We are minutes away from the famous Fifth Avenue, and within close proximity to theme parks, archeological sites, and beaches. Rest in the lush comforts of our spacious guest rooms with abundant amenities including luxurious bath essentials; free high-speed WiFi, and flat-screen HDTV. Celebrate your special events including romantic beach theme weddings and elegant receptions in our 3 vibrant event rooms, or outside in our glorious gardens. ... more   less 
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Wyndham Garden Playa Del Carmen Mexico/Riviera Maya

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