We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing location, friendly management, excellent value!”
Review of Hotel Cielo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Cielo
Ranked #19 of 209 Hotels in Playa del Carmen
Certificate of Excellence
1 review
“Amazing location, friendly management, excellent value!”
Reviewed 24 March 2011

I stayed at Cielo from March 7-21 with my boyfriend and we absolutely loved it. We stayed there a few times previously in November when I was there and decided to return for 2 weeks. The room was always very clean, the staff were very friendly and it was in an excellent location! We always had hot water, the air-conditioning was always working, and the rooms cleaned in a timely fashion. It was a little loud but it's Mexico! We thought it was a great value and look forward to staying there again perhaps in June/July :)

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canadianprincess_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 April 2011
Thank you for choosing to stay with Hotel Cielo again. We really appreciate the kind words and we look foward to greeting you with a warm welcome when you return. Mi caasu Casa


Owner/Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

838 reviews from our community

Traveller rating
    587
    190
    37
    13
    11
See reviews for
136
358
111
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 March 2011

They are tearing down a building in back of hotel as I write and will be for a while. Working with lights at NIGHT! Back-up beeper going off all the time. Horrible~!!! The hotel is very nice but you can't sleep right now. Construction will be going on for some time. FYI

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bostonbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 April 2011
Yes, we at Hotel Cielo do care and we will always go beyond to assure or clients comfort. We have contacted our lawyer and corrected the situation. Unfortunately a few of our back rooms experienced some noise, but the rest of the hotel was un affected. We were unaware of this situation because there had been no complaints, not even from the reviewer. We wish this particular client would have brought this to our attention and we would of happily have moved them to another room or made other arrangements. We know you are on vacation & this is why we at Hotel Cielo will always strive to meet or exceed your expectations

Manager/Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marathon, Florida
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 March 2011

We stayed at Hotel Cielo one night in February 2011. Our room was comfortable and clean. The view from the rooftop was amazing! You can have a drink served up there. It’s a good location to the beach and restaurants in Playa del Carmen. Our breakfast was included with the room and served next door at Carboncitos.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slipawaycpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 7 April 2011
Slipawaycpl, thank you for taking the time for writing your review, we really appreciate it. Glad you enjoyed your stay & our roof top garden. We hope you can stay loner on your next journey back.
Owner/Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 16 March 2011

Here are some people that really care. The staff , super friendly & informative. Rooms very quaint & clean and it seems many of the rooms different, pretty cool....peeked in a few others. The hotel (building ) it self was as interesting as the rooms, nicely desgined, roof top was beautiful Asian design, really neat with an amazing view, they should open it for drinks. The restaurant, food is really good, service a little slow, but hey...we´re on vacation. As for the owners of Hotel Cielo......These guys really care, they go out of their way for you to experience Playa at its best. Really good people. They make us want to come come back. Thanks

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jstluvinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 7 April 2011
Jstluvinlife, thank you for seeing what we are trying to accomplish, we really do care & we will continue to build on these results. As for the design of the building, I myself fell in love with & its why I am still here, working on my labor of love. Ahhh....the roof top for drinks, I as well have been thinking about it, I will see what I can do, I promise. We are happy you had a great vacation experience & we thank you for staying at Hotel Cielo.
Owner/Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2011

The staff were very friendly and helpful at all times...and the restaurant food was exceptional... This was a weekend stopover on the way to Belize, and when I first booked my trip is was traveling on my own and meeting friends there, so I had booked a "value" room (ground floor #2)..my wife joined me for the weekend and a "full size" bed was not really comfortable for us..we were moved to a different room and sleep quality was defiantly improved!

I would stay here again without hesitation....great value!!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PugwashTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 7 April 2011
Pugwashtx, Thank you for taking the time to write a review. We are glad we were able to enhance your stay with Hotel Cielo & just so you know, we have been changing all full size beds to queens. Again, thank you for staying with Hotel Cielo.
Owner/ Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseville, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 March 2011

on a recent pass through playa del carmen, my wife, infant son, and i stayed a night at hotel cielo. the hotel was clean. the service was excellent. and above all, the location is unbeatable. the hotel is located a few blocks from the bus station and ferry dock. not to mention, it's a half block from the pedestrian shopping thoroughfare of fifth avenue. the staff speaks english and is offers information with eagerness. for 550 pesos, we received a room and breakfast for two. the on-site restaurant, carboncitos, was delicious. our waiter ruben was friendly and offered accurate area information. best of all, not a single hotel employee tried to sell us a timeshare!

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manwanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 7 April 2011
Well, we love the good reviews. We are happy that we were able to provide you with a great service & value. We hope next time you & your family get to stay a little longer so we can show the local & off the beaten path places.
Owner/Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
5 reviews
Reviewed 13 March 2011

Friendly , convient, close to everything.
resturant on site, little noisy, take your ear plugs.

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrweekend1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.3 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#17 of 209 in Playa del Carmen
1,208 reviews
0.1 mi away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#43 of 209 in Playa del Carmen
1,415 reviews
0.4 mi away
Acanto Hotel & Condominiums Playa del Carmen
Acanto Hotel & Condominiums Play...
#16 of 209 in Playa del Carmen
835 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Be Playa Hotel
Be Playa Hotel
#26 of 209 in Playa del Carmen
560 reviews
0.6 mi away
Aventura Mexicana
Aventura Mexicana
#23 of 209 in Playa del Carmen
1,723 reviews
0.2 mi away
The Palm at Playa
The Palm at Playa
#25 of 209 in Playa del Carmen
1,397 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Cielo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HostelWorld, Priceline, Hotels.com, Odigeo, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing