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“A HIDDEN GEM!”
Review of Hotel Cielo

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Hotel Cielo
Ranked #22 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 28 March 2011

My husband and I had an unforgettable time here! We have visited Playa del Carmen on occasion from time to time. We stumbled upon this quaint hotel on one of our usual visits & promised each other our next visit will be at Hotel Cielo. It's location is the place to be right in town! The rooms are cozy & clean and loaded with CHARM! The beach is just across the street! The owners know where to go for local food off the beaten path or cute restaurants in town. Most times we stayed at their restaurant downstairs.
It's one of the most serene stays we have had and we travel often. We will certainly be back! Miss you HOTEL CIELO!!!! Lily & Adam

  • Stayed: April 2010, travelled as a couple
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Thank magiclyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 6 April 2011

Thank you Magiclyl, I am happy we were able to accommadate you. And we will continue to lure you back with our sincere warmth,charm & service. We want to create that unforgettable experience for you again. Gacias.
Owner/manager
StevenKrisztin

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Reviews (852)
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513 - 519 of 852 reviews

Reviewed 25 March 2011

I can't wait to go back! This charming boutique hotel gets everything right - the staff were so friendly, the service was excellent, my room was always very clean and any time I called for assistance they jumped to respond. The decor evokes authentic Mexico - just check out the tiles in the bathroom and the carved wood details. At just 1/2 block from the main shopping thoroughfare and 1 block from the beach, the location was great. And you can't beat the price with rooms starting at just $55/night including breakfast!!!

  • Stayed: November 2010, travelled with friends
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Thank Catbug71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 6 April 2011

Thank you Cat for your appreciation of our service & decor. We will be re decorating the rooms in the near future & with an eclectic Mexican Hacienda style, staying true to the wram feel of Mexico. Please be sure to return & see the the results. Gracias

Owner/Manager
Steven Krisztin

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Reviewed 24 March 2011

I stayed at Cielo from March 7-21 with my boyfriend and we absolutely loved it. We stayed there a few times previously in November when I was there and decided to return for 2 weeks. The room was always very clean, the staff were very friendly and it was in an excellent location! We always had hot water, the air-conditioning was always working, and the rooms cleaned in a timely fashion. It was a little loud but it's Mexico! We thought it was a great value and look forward to staying there again perhaps in June/July :)

  • Stayed: March 2011
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Thank Canadianprincess_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 6 April 2011

Thank you for choosing to stay with Hotel Cielo again. We really appreciate the kind words and we look foward to greeting you with a warm welcome when you return. Mi caasu Casa


Owner/Manager
Steven Krisztin

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Reviewed 21 March 2011

They are tearing down a building in back of hotel as I write and will be for a while. Working with lights at NIGHT! Back-up beeper going off all the time. Horrible~!!! The hotel is very nice but you can't sleep right now. Construction will be going on for some time. FYI

  • Stayed: March 2011, travelled as a couple
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3  Thank bostonbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 6 April 2011

Yes, we at Hotel Cielo do care and we will always go beyond to assure or clients comfort. We have contacted our lawyer and corrected the situation. Unfortunately a few of our back rooms experienced some noise, but the rest of the hotel was un affected. We were unaware of this situation because there had been no complaints, not even from the reviewer. We wish this particular client would have brought this to our attention and we would of happily have moved them to another room or made other arrangements. We know you are on vacation & this is why we at Hotel Cielo will always strive to meet or exceed your expectations

Manager/Owner
Steven Krisztin

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Reviewed 18 March 2011

We stayed at Hotel Cielo one night in February 2011. Our room was comfortable and clean. The view from the rooftop was amazing! You can have a drink served up there. It’s a good location to the beach and restaurants in Playa del Carmen. Our breakfast was included with the room and served next door at Carboncitos.

  • Stayed: February 2011, travelled as a couple
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Thank Slipawaycpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 7 April 2011

Slipawaycpl, thank you for taking the time for writing your review, we really appreciate it. Glad you enjoyed your stay & our roof top garden. We hope you can stay loner on your next journey back.
Owner/Manager
Steven Krisztin

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Reviewed 16 March 2011

Here are some people that really care. The staff , super friendly & informative. Rooms very quaint & clean and it seems many of the rooms different, pretty cool....peeked in a few others. The hotel (building ) it self was as interesting as the rooms, nicely desgined, roof top was beautiful Asian design, really neat with an amazing view, they should open it for drinks. The restaurant, food is really good, service a little slow, but hey...we´re on vacation. As for the owners of Hotel Cielo......These guys really care, they go out of their way for you to experience Playa at its best. Really good people. They make us want to come come back. Thanks

  • Stayed: March 2011, travelled with friends
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Thank jstluvinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 7 April 2011

Jstluvinlife, thank you for seeing what we are trying to accomplish, we really do care & we will continue to build on these results. As for the design of the building, I myself fell in love with & its why I am still here, working on my labor of love. Ahhh....the roof top for drinks, I as well have been thinking about it, I will see what I can do, I promise. We are happy you had a great vacation experience & we thank you for staying at Hotel Cielo.
Owner/Manager
Steven Krisztin

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Reviewed 16 March 2011

The staff were very friendly and helpful at all times...and the restaurant food was exceptional... This was a weekend stopover on the way to Belize, and when I first booked my trip is was traveling on my own and meeting friends there, so I had booked a "value" room (ground floor #2)..my wife joined me for the weekend and a "full size" bed was not really comfortable for us..we were moved to a different room and sleep quality was defiantly improved!

I would stay here again without hesitation....great value!!

  • Stayed: February 2011, travelled as a couple
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Thank PugwashTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 7 April 2011

Pugwashtx, Thank you for taking the time to write a review. We are glad we were able to enhance your stay with Hotel Cielo & just so you know, we have been changing all full size beds to queens. Again, thank you for staying with Hotel Cielo.
Owner/ Manager
Steven Krisztin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range: £50 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
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Also Known As:
Hotel Cielo Mexico/Riviera Maya - Playa Del Carmen

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