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“Very clean”
Review of Hotel Cielo

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Hotel Cielo
Ranked #24 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Level Contributor
124 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Very clean”
Reviewed 6 November 2012 via mobile

I'm impressed how clean and well laid out this property is. There is just a hand full of rooms, with a highly rated restaurant adjacent to hotel, very personal service and with the restaurant discounts you can eat like a king at the property or close by restaurants on 4th heading west. Very enjoyable and happy to recommend. I'll make sure to book here again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bizatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 29 November 2012
Thank you Bizatl for taking the time to write your review. We are delighted that you were impressed with our little hotel. Thank you for mentioning our restaurant & the service, our staff will always go the extra mile & they really enjoy creating great vacation experiences.
Bizatl , we know there are many hotels in Playa del Carmen so we thank you for choosing Hotel Cielo & we hope to see you when you return to the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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829 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Charleston, South Carolina
Level Contributor
305 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 1 November 2012

This hotel is total comfort. The staff is very helpful. The rooms are clean with tiled floors and comfortable beds. The water pressure could be higher but it is acceptable. For the cost it was a great deal. The location is wonderful you can walk all over town or rent a bike or scooter a block away. Your breakfast is half off at Carboncitos which is a great restaurant. Anything I asked of the staff was taken care of with no problems. Would stay here for sure next trip to Playa.

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redhare54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 November 2012
Thank you Redhare54 for taking the time to write your review. We are delighted that you enjoyed your stay & had a chance to experience our warmth & charm. We really appreciate the kind words & thank you for mentioning the staff, they really are the best. Redhare , we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you on your return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilo, Hawaii
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2012

This is my third visit to the Hotel Cielo and it keeps getting better & better, on this trip I found that they had renovated all the rooms with most comfortable beds, the service and staff are always a pleasure especially Miguel & Abraham, they were nice enough to upgrade me since I had stayed there before, they also hooked me up with some great restaurant recommendations, try Romeos for the best Italian food in Playa ( my opinion )

Room Tip: Ask them for a upgrade and if they can they will
See more room tips
  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lanny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 November 2012
Thank you Marco Polo 9 for your review. We are delighted that you enjoyed your stay & that you had a great vacation experience. Thank you for noticing our recent up grades,The beds, I know, they are the most comfortable mattresses, some times when the hotel wasn't full, I wouldn't return home just so I could sleep in heaven, then house keeping threw me out & I had to buy one myself. And the staff really enjoy the reviews, they are our extended family & really enjoy what they do, we appreciate the kind words. I also see you took advantage of my restaurant list, I enjoy Romeos as well, I eat there at least 3 times a week. Marco Polo, we know there are many hotels in Playa Del Carmen, so thank you for continuing to choose Hotel Cielo & we look forward to seeing you on your return to the sunny Riviera.Maya.
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nogales, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2012

It's a great place! We loved it! The hotel is awesome and the staff is very helpful! The rooms are so beautiful and the service is excellent. It is a highly recommended place.
Definitely we would love to return!!!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank SritaM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 November 2012
Thank you Srita88 for your review. We are delighted that you enjoyed your stay & we love it, that you "Loved Us" it is then we know we are on the right path. Thank you for mentioning the staff, they are an important part of our success. Srita, we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you on your return to the sunny Mayan Riviera.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2012

So I along with my friend have been travelling for 3months now, neither of us are precious but my gosh were we disappointed by this hotel when we arrived, especially after reading so many reviews, I can't believe this is the same hotel!

Firstly when we arrived we were told we hadn't selected a preference for room type on booking, however we paid for standard upper level, standard is a very polite description of the room, in our opinion it was very far from standard. We walked in to our tiny room which smelt of must and mould, and we were greated by a back garden view of a construction site. We expected the room to be basic but not to this extent. The shower nozzle was like a tap and after taking it up with reception the gentleman did kindly come and replace the nozzle with an equally rubbish fitting, which was then Followedby him walking dirty wet footprints through the room.

The security of the room is quite questionable also with only a single lock and hole in the front door. The curtains also don't fit the windows so privacy is also not great. The rooms are very cramped, relatively clean, they do have a nice charm but not enough to win us over and stay for our intended 9 nights. We have requested a refund and will source accomodation elsewhere. Be warned when Boomi this the website photos are very pretty but I wouldn't say they depict the hotels real feel.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kristy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 November 2012
Thank you Kristy for your review, although it is not one we are happy with we do take all reviews seriously. We know you are on vacation & this is why we offered you an upgrade so you wouldn't be upset & you could enjoy your self, but you insisted speaking only with your agent & checked out. Unfortunately you did not give us the chance to help you enjoy your stay & experience our warmth & charm which our past guests have shared. And please excuse the delay of my response for I am stuck in NY in the storms aftermath. My apologies.

Owner / Manager

Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
144 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 October 2012

We stayed for 3 nights and enjoyed are stay. The location of the hotel is close to everything (beach, bus station, 5th avenue, bars, restaurants and shopping). The restaurant downstairs has quality food and hotel guest receive a 50% discount for breakfast. The rooms were very clean and comfortable beds. The staff was very friendly and always recommended great restaurants and good advice when needed. We would definitely come back to Hotel Cielo!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PuraVida6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 6 November 2012
Thank you M denny for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. Thanks for mentioning the comfortable beds & our restaurant Carboncitos. We know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntersville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2012

really nice hotel,great staff, clean rooms reasonable price, and great food downstairs, highly recommend it. hot girls too! Third time back to playa del carmen,stayed here everytime,try the pork tacos then go out dancing with all the hot women there!

Room Tip: all rooms are good
See more room tips
  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richbass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 15 October 2012
Thank you richbass for taking the time to write your review. We really appreciate the kind words & your repeat business. We see that you really enjoyed your self & had a lot of fun dancing ....well, we are just happy we are keeping you satisfied.... with the great rooms & great food. We know there are many hotels in Playa del Carmen, so thank you for continuing to choose Hotel Cielo & we look forward to seeing you when you return to the beautiful Riviera Maya ...for some more dancing.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#17 Best Value Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
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Also Known As:
Hotel Cielo Mexico/Riviera Maya - Playa Del Carmen

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