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“Location - no frills” 3 of 5 bubbles
Review of Hotel Cielo

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Hotel Cielo
Ranked #28 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Chicago, Illinois
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Location - no frills”
3 of 5 bubbles Reviewed 4 June 2014

A friend and I stayed for 3 nights over a weekend in May. The location was great for our short last minute trip. I won't recommend staying for a week. It has the basics, no frills (no pool or gym)but clean and well kept. Something to note about Ave 5 in La Playa is that it's all walking street no motor vechicles, which was cool.

Pros:
- Location - very short walk from the ADA bus terminal which we took from Cancun airport. There was a park near the bus terminal too where locals and tourists can hang out and enjoy mexican snacks from the street vendors.
- You can see the beach from the 4th st walkway from the front desk.
- the beach is just 2 blocks and the sand on this side is much cleaner and the water level is just right
- You are very close to Ave 5, where all the bar, restaurants, stores are. But this is one end of Ave 5 its not central to all the boozy or crowded tourist action if you are looking for that. We enjoyed it even if it was walk a bit to get to Mamacitas.
- AC works great
- Awesome helpful staff. Edgar was very helpful is telling us how to get to a local restaurant and mapped it for us.
- Decently priced
- One of the reviews mention the beds were lumpy. but I found it rather comfortable and i slept well

Cons:
-No breakfast but the restaurant next door has discounted rates with the hotel
-no scenic views from the rooms. You will need to use the curtains to shut out street lights from coming into the room at night as well as the hallway lights or you can just turn the hallway lights off.
-Rooms are dimly lit and not well laid out or just small. in our room, the mirror was behind the flat screen tv. Every room is laid out differently and came in different sizes.

I'd recommend this place for a short trip. If you are not looking for luxurious amentities, there are plenty of other hotels too that may provide the same or better.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Water F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 5 June 2014
Hi Water F , thank you for taking the time to write your review

Although it is not a review we like, we do try learn from it & see where we can improve.

We at Hotel Cielo are concerned & I would like to take a moment to address your comments

Please understand, we never claim to be a luxury hotel, we pride ourselves on our warmth & charm, not the latest or trendiest fad, swim up bars or a gym.

What we provide is a traditional Mexican hacienda style Boutiqe hotel, with amenties that are suitable for any vacationer , well..... with exception of course the Luxury traveler

Air Conditioning
Pillow top Mattresses of excellent quality
Free WiFi
Free cold drinking water on every floor
Cable TV with 32"LED tvs
Complimentary Beach Towels
All natural / biodegradable soap & shampoo
All natural aloe gel for after sun
800 gram Bath towels
Small in-room Safe
300 thread count linens
50% off entire breakfast menu & 10% off lunch & dinner at Carboncitos
Our breath taking roof top (our apologies, closed for repair, but soon to open)
24 Hour Reception

I would not call this no frills, we even have a repeat guest who is an actress with many awards under her belt, she is also an Academy Award, Tony, & Golden Globe winner...... If Cielo were no frills hotel, I am sure she would not be staying with us or return

We are also a 3 - 3 & 1/2 Star hotel, not a 4 or 5 Star hotel

Hotel Cielo offers excellent quality, with affordable prices, we try to provide 5 star service & create a home like atmosphere for all our guests...this is what we strive for.

I will definitely look into the mirror & lighting issue, possibly the bulbs may have been mixed up, thanks for bringing this to our attention, we appreciate it.

As for the breakfast, we chose to offer our guests a 50% discount for a great breakfast , instead of giving a free cup of coffee, fruit & a piece of bread.....we have had an overwhelming response from this & our guests love it, we are sorry that you felt this was a negative

We feel Hotel Cielo is above average, we are a very good hotel & many other reviewers agree, there really are not many options in our category, you say there are, but in actuality for our qualiyty & price point, there are only 6 or 7, the rest will definitey fall into the no frills catergory & this is the reason we are a top contener here in Playa

I hope you feel differently & maybe see us a in a different light, we really do care, we are always trying to improve & we just want our guests to be happy

Water F, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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808 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Nice small, clean hotel. Good a/c and shower. Front desk staff was friendly and knowledgeable about the area . Told us about a few beach clubs to check out.
Restaurant downstairs provided excellent food , drink and service. 2 blocks to beach

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zackariah t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 4 June 2014
Thank you Zackariah for taking the time to write your review

We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you.

Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success.

Thank you for the recommendations


Zackariah, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 May 2014 via mobile

I picked this hotel based off all the wonderful reviews this place had on trip advisor, and everything that everyone has said about this place is true. The rooms where clean, the showers had hot water, strong wifi, and the beds were so comfortable. All three gentlemen who were running the hotel desk were very pleasent, and if we ran into an issue, they were very accommodating and had an answer to every question. Even when it came down to recommendations on places to visit on the strip or which excursion to go on, they pointed us in the right direction. It's located not even a 5 minuet walk from the bus stop (which is cheaper to take from the airport than a taxi, and much more comfortable) and the beach is within view from the street. If you are looking for some peace and quiet, and not located next to a club, then this is the place for you. With that being said, if you just so happen to want to check out the club scene, its within walking distance. There is also a restaurant located on the floor level called Carboncitos which is very delightful, and they also give you a discount during breakfast for staying at Hotel Cielo.The only complaint I would have, if you would even consider it one, is that the roof top was closed for renovation, but I'm sure when they are done it will look as beautiful as the rest of the hotel does. I would definitely come back and stay here again. Thank you Hotel Cielo for making my first time visit to Playa Del Carmen so wonderful. Keep up the good work!!!!

Stayed May 2014, travelled as a couple
Helpful?
Thank Tabatha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 28 May 2014
Thank you Tabatha for taking the time to write your review

We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you.

Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success.

Please accept our apologies about the roof top,we are doing our best to re open it

Thank you for the recommendations

Tabatha, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
124 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 13 May 2014 via mobile

This was our ground zero Four days. The rooms are immaculate as are the grounds. Sheets and towels, soft,white, and fresh. Service couldn't be any better or helpful.
Five star room
Five star food
Five star service
Five star location
This is my 6th visit and I expected no less
Thanks Steve

Stayed May 2014, travelled with friends
Helpful?
Thank Bizatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 28 May 2014
Thank you Bizatl for taking the time to write your review

We love the fact that you feel Hotel Cielo is a 5 Star hotel....this is just what we strive for

It really means a lot to us when guests like your selves return, it lets us know that we are definitely headed in the right direction & thank you for noticing.

We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you.

Thank you for the recommendations

Bizatl, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 May 2014 via mobile

Hotel cielo was a great find. The staff were really helpful, the rooms well equipt and comfortable. The hotel is centrally located to 5th ave if that's your thing. Personally I didn't like playa del Carmen, but Hotel cielo provided a welcome and air conditioned respite from the trashiness of the area.

Stayed May 2014, travelled solo
Helpful?
Thank somedays_i_am
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 28 May 2014
Thank you Somedays for taking the time to write your review

We are so sorry that you didn't enjoy Playa de Carmen, we are just glad we were able to make you stay more enjoyable.....this really means a lot to us

We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you.

Thank you for the recommendations

Somedays, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta,canada
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

This was my second time at Cielo, and it was every bit as wonderful as the first time! This time I went alone to try to find long term condo rentals. All the staff are still wonderful people especially Miguel and owner Steve. They were both so helpful on my Quest. I simply cannot say enough to express my gratitude!! You guys are THE BEST!!!! I had a different room than last time, it was also very charming! I would highly recommend this hotel to anyone!!

Room Tip: I stayed in room #13. quieter room and awesome a/c!
See more room tips
  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank laurie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 13 May 2014
Thank you Laurie for taking the time to write your review

We really appreciate the kind words & we are delighted that we were able to help create a great vacation experience for you.

Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success.

It really means a lot to us when a guests like your self return, it lets us know that we are definitely headed in the right direction.

And no worries about helping you out.... it was our pleasure, we are just glad we were able to assist

Thank you for the recommendations

Laurie , we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 May 2014

I researched trip advisor for a hotel in Playa Del Carmen and came up with this little gem of a hotel which in my opinion deserves its high ranking.
If you arrive by taxi from Cancun the road the hotel is situated on is blocked off to traffic and you will have to travel the last 100 meters by foot.
We stayed for 3 nights and had a small double bedroom. We were lucky enough to have a selection of rooms and choose number 13 (not unlucky). This was on the first floor and to the rear of the hotel. I would imagine the front of the hotel could be quite noisy as the hotel is situated just off one of the main tourist streets. The top floor rooms could also be a good choice. For food there is a very good restaurant directly beside reception that is well worth a visit and if you mention your staying in the hotel they also provide a discount.
The reception staff spoke fluent English and were only too happy to assist with any enquiries.
We received a 20% discount for paying in cash, so try not to use your credit card.
If you're after a large hotel with lots of amenities then this is not for you.
If you want an economical, small, clean, well run hotel in the tourist centre then you couldn't choose much better than Hotel Cielo.

Room Tip: Read the review
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NigelC50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 13 May 2014
Thank you Nigel for taking the time to write your review

We see that you traveled a great distance & we are delighted that we were able to add to your vacation experience

Thank you for mentioning the staff, they are part of our extended family & they are a large part of our success.

Thank you for sharing your experience for future travelers

Nigel, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera
Owner
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 
Reservation Options:
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Also Known As:
Hotel Cielo Mexico/Riviera Maya - Playa Del Carmen

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