The cielo staff screwed up and did not give us our $20 towel deposit that they owed us. Additionally, they held us hostage to it and we almost missed our bus in the morning hours. All this for $20.
DONT stay at this hotel. You will get robbed.
POOR service. It was such a pain. We have finally had to dispute charges on the credit card. Pay with your card so they cannot scam you.
- Official Description (provided by the hotel):
- Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Cielo Mexico/Riviera Maya - Playa Del Carmen