I am glad to find people with similar experiences with me. i actually stayed in magic blue hotel recently, and i found that the hotel had really poor service. Basically after the shift changed, there were only one receptionist + one security guy. They both spoke little English and had no clue at all about the situations in the hotel. There was no manager in duty or anyone that you could call, even in the case of emergency.
Not to mention that the hotel was really dark and the lobby looked so uninviting. It was like being in the cheap motel. We stayed in the suite room at the third floor. There were no proper light to walk the steep stairs.
The room was dark, very minimal light. It was very difficult to look for your stuff in the suitcase. There was NO PHONE. So in case you need anything, you have to go all the way to the lobby.
The worst part from this entire hotel was, if you planned to have friends visiting you at the hotel, even to say hi or a quick visit for half an hour before you go out, FORGET ABOUT IT. The security guy would come chase right after you and threaten to call police. I FEEL like living in a DORM !
We checked out immediately and tried another hotel around the block, mosquito blue. As soon as you walked in the mosquito blue lobby, you can feel the different vibes. The reception people were really friendly. They spoke English fluently, the room was really nice with proper room light. It made me so happy. It saved the entire trip.
I've been traveling so many times in different parts of the world. I usually don't write a review, cause i hardly had any bad experiences. But this one, I strongly advise not to stay in magic blue. Considering this is not a cheap hotel, the service doesn't stand up to its expectations.
- Official Description (provided by the hotel):
- The quaint charm of Playa del Carmen and the sublime mixture of Magic Blue Hotel & Spa will make your vacation an unforgettable experience. The hotel features a fantastic location, where you can explore by foot every corner of our beautiful 5th Avenue, full of restaurants, bars, boutiques and clubs. You can also enjoy the Caribbean Sea in one of our affiliated beach clubs just a few blocks from us or enjoy a wonderful view from your balcony with a margarita! Be inspired by our lovely town and we'll do the rest. Our 44 superior rooms and the Master Suite feature a contemporary design, elegant and minimalist. It is the combination of a relaxed atmosphere with personalized service beyond your expectations and what makes Magic Blue Hotel Boutique & Spa unique!. ... more less
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- Also Known As:
- Magic Blue Hotel Mexico/Riviera Maya - Playa Del Carmen