We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place!!!”
Review of Hotel LunaSol

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel LunaSol
Certificate of Excellence
Reviewed 26 January 2012

I was a little bit nervous traveling to Mexico, but I was pleasantly surprised. The staff at Hotel Luna Sol was great. Everything was clean. The bed was a bit hard, but after a few days we were used to. The hotel was far enough from the noise and close enough to walk to the beach. When the staff found out it was my birthday they left me some hand picked flowers and a note. I thought that was very thoughtful. Loved this place, will defiantly be back again!

Room Tip: We were on the second floor with a balcony view of the pool. I thought it was fine. When it got a...
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jlm1869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear JLM1869,

Thanks for your review. We are happy to know that you had a great time with us.
We are actually trying to get something to make the matress softer... it should be fixe in a few days!

Regards,

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (389)
Traveller rating
Traveller type
Time of year
Language

155 - 161 of 389 reviews

Reviewed 12 January 2012

I really want to give this place 5 stars, but I settled on 4. Pros: Wonderful and attentive staff, beautifully designed hotel, very clean place and nice deal with the beach club. Cons: like most places we found in Mexico and Belize, the beds and pillows were rather hard. They didn't have softer pillows on offer. This is subjective, but took away from the experience. Likewise, the wifi isn't very strong. Overall, we really liked this hotel. It's not far from the beach and the deal with the beach club is great.

Eat at Casa Hotel Tucan on Calle 4, just one block from the hotel on the way to the beach. My wife and I ate breakfast there 3 days in a row and had dinner and drinks on another night. Great food for a great price.

Room Tip: Room #2 next to reception was not pleasant in the morning. You can hear everyone at the front desk.
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank picksteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear Picksteve,

Thanks for your review. We are getting something for the matress to be softer.
For the pillows, did you ask for a softer one at the frontdesk?
We have extra ones, with different texture.
If you asked, please let us know who answered you please to be sure that this person knows about the extra pillows.

We are happy that you had a good time with us and we trully hope to welcome you next time you'll come in Playa del Carmen!

Regards,

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

This hotel is awesome. Seriously. From the staff to the other guests everything about this hotel is inviting. It's close enough to the popular 5th Avenue but not too close so you can escape the loud noise. When we come back to Playa we will definitely be staying here. :)

Room Tip: Room #10 was great!
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank j_weir12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear J_weir,

We are very happy to know that you enjoyed your stay with us!

It was a pleasure to welcomed you in your mexican home and we hope that we will have the chance to welcome you again!

Regards,

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2011

Victor, Aldo & Fernando were helpful in every way. All the staff is top notch. The location is the best, 3 1/2 blocks from Wal-Mart, 2 1/2 blocks from the best hamburger & fries in Playa at Vaca Loca. A huge burger with all the fixins', mustard or mayo and a bottle of water all for less than $4 US. You better be hungry. 3 1/2 blocks from the beach and Bad Boy Beach Club with live music Thur. Fri. & Sat at 4pm. I recommend Fri with the Brent Parkin Band. When you hit the sand turn right and you are at Bad Boys. The bus station ADO to and from Cancun is just 4 blocks at Juarez and 5 calle. Bus to Tulum is 2 blocks at 20th av & 2nd calle. Everything is in walking distance from the Luna Sol. Gated at 11pm with a guard is nice but we didn't find any problems in Playa. The rates are very good and the service is excellent. Have a fantastic trip & stay at the Luna Sol, we did.

Room Tip: We had a room over looking the pool and the balcony was a plus.
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bluesguy76120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear Bluesguy,

We are so glad you had a good time here with us and that you enjoyed our location!

That's the wonderful thing here... everything is at a walking distance!

We hope to see you soon again!

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2011

Knowing the booming development of Playa in the last years, I was affraid everything had become either lousy or corporate. Luna Sol was a magnificent surprise. Everything as described (if not even better) in their internet page. A super-friendly staff of well informed people, always available and always ready and willing to help besides of being nulti-lingual. The rooms and the whole place is in top shape, extremely clean and incredibly quiet considering they are in the middle of the city (a very convenient thing by the way). Pool is great, kitchen clean, spaciuos and perfectly equipped. I can only reccomend this hotel as AAA. By the way, the "towel sculptures" made every night by Reina, the cleaning lady, are fantastic (never in my life felt so compeled to leave a tip for the maid). Enjoy your time in Playa at the Luna Sol!!!

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ricmennj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear Rickmennj,

Thanks for your review!

Reina, definitely have a lot of imagination with towels!!

We are happy to know that you had a good time with us and that you appreciate our staff!

We look forward to see you again,

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2011

This is a wonderful hotel - clean rooms, great service, nice pool area, good location.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adukalsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear Adukalsk,

Thanks for your review!
We really appreciate it!

We look forward to see you again,

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2011

We stayed at Hotel LunaSol Nov 11 - 15 and really enjoyed our time there. The hotel is small but has a nice pool area and the rooms are a good size and the property is spotlessly clean. The location was perfect for us as it was only a 5 minute walk to the beach and 5th Ave. All of the staff are very friendly and be sure to see Victor for recommendations on where to eat. We tried El Fogon and La Pesca restaurants on Victor's recommendation and thoroughly enjoyed both. The only negative was the beds were very hard but having been to Mexico many times this is not uncommon so it wasn't that big of an issue for us.

While the hotel itself probably rates a 4 out of 5, the staff easily make it a 5 out of 5. I would definitely recommend this hotel to family and friends.

P.S. We were traveling with another couple and on our departure one of the girls left her purse in the cab that Victor had arranged. Once she realized this she immediately called LunaSol who in turn contacted the cab driver and looked after everything. Great customer service.

Room Tip: If you are a light sleeper ask for a room overlooking the pool.
See more room tips
  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Perry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Owner at Hotel LunaSol, responded to this reviewResponded 19 March 2012

Dear NL_traveler,

Thanks to have took a minute to write this review, we really appreciate it.

It was wonderfull to have you guys at the hotel. Guests like you are wonderfull!!

For the purse, it was very important for us to be sure to get it back. Credits cards, ID,... we needed to be sure that nobody could make a wrong use of this.

We hope you had a good time in Isla Blanca/ Cancun.

We hope to see you again!

Nancy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 mi away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#17 of 217 in Playa del Carmen
1,329 reviews
0.1 mi away
Hotel Cielo
Hotel Cielo
#10 of 217 in Playa del Carmen
882 reviews
0.5 mi away
HM Playa del Carmen
HM Playa del Carmen
#37 of 217 in Playa del Carmen
655 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
#52 of 217 in Playa del Carmen
2,446 reviews
0.1 mi away
Barrio Latino Hotel
Barrio Latino Hotel
#76 of 217 in Playa del Carmen
717 reviews
0.7 mi away
BRIC Hotel & Spa
BRIC Hotel & Spa
#59 of 217 in Playa del Carmen
530 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel LunaSol? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel LunaSol

Address: Privada 4 Norte Entre Avenida 15 & 20 # 169, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 189 B&Bs / Inns in Playa del Carmen
Price Range: £52 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel LunaSol 3*
Number of rooms: 16
Official Description (provided by the hotel):
Small hotel, 16 rooms all equipped with A/C, TV with cable, fridge, private balcony and security safe. Services: huge pool with Jacuzzi; shared kitchen, which you can use as you wish; parking lot; high speed Wi-Fi Internet; information on local activities. Coffee available at the front desk from 8:00 to 12:00. Our philosophy is: Welcome to your Mexican home! Our guests are our priority! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, Evoline ltd, Ebookers and 5viajes2012 S.L. so you can book your Hotel LunaSol reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel LunaSol Mexico/Riviera Maya - Playa Del Carmen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing