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Reviews (4,288)
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Reviewed 31 August 2012

Just returned from Haciendas a few days ago.

Much has been said about this resort--namely that it's HUGE and spacious villas are absolutely flawlessly clean and well-appointed with everything one would ever possibly need and perfect for families.

We own here--a studio--and were able to trade up into a 2 bdr/2bath via Interval International at the last minute!

Our 2 bedroom/2 bathroom Villa was SO large for the 5 of us (me, husband, 2 kids and mom) that my mom basically had her own "wing" of the villa/ own apartment with her own balcony, bathroom, kitchenette and powder room. Woah.

My favorite details about the villas here are the hot tubs on the patios, the huge powder rooms and the kitchens which are equipped with every.thing. From pots and pans and bowls and glasses and toasters to unexpected things like blenders and bottle openers.

Favorite details about the resort: 4 pools and 2 huge jacuzzis. Kids activities. Los Murales Restaurant. 1/2 off drinks Happy Hour.

The ONLY thing that fell short of perfect at this resort and annoyed me was the WEAK INTERNET SIGNAL. Say what you want about the fact I shouldn't care to be connected while on vacation blah, blah, blah. Well, the fact is I do like to be connected and sometimes NEED to be for work. The wi-fi in the rooms is weak and inconsistent and I could not connect 70% of the time. The strongest connection is on the....beach! Seems really backwards!

I strongly urge the Haciendas to take some money from that landscaping budget (immaculate) to ensure the Wi-Fi in the resort is consistent, as this is a common luxury for most who will vacation there.

Lastly, I will mention the restaurant at the resort Los Murales. As a very critical foodie type, I will say the food here is amazing. It could exist anywhere in the world and be amazing. I have uploaded many food photos from this restaurant and from Haciendas in general because when I was researching I found very few food photos from the resort.

Some tips:
- There is a coffee shop at the Rotunda bar; this is not obvious.
-Room service food is good and a much cheaper alternative to the buffet restaurant if you find yourself needing to eat at the resort.
-The shrimp tacos on the beach menu are amazing!
-Coconut shrimp in Los Murales may be the best you've ever had.
-If you go into town and want a less 'touristy' experience, try places OFF of Avenida 5. We ate breakfast at a place called El Jurado--right across the street from the Mega grocery store--and feasted (5 people) for less than US $30.

  • Stayed: August 2012, travelled with family
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2  Thank nutmegtune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

Only had a few days to spend at the Haciendas this year but the 4 days were terrific ones. The pools and pool areas are immaculate with very good service from the staff. The gym still needs to be expanded when it comes to size but the equipments if tip top and the price is very good. Ate at the "new" signature resteraunt and everything was superb! And of course the people of the Haciendas and the people who use the resort are simply the most polite and acccomdating.

Room Tip: you don't get a choice of room but every room has a nice view of the ocean and or the pool. Because the grounds are so well managed the view is always pleasant.
  • Stayed: August 2012, travelled as a couple
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Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

Our experience began with Santiago greeting me by name when I stepped out of the shuttle from the airport. It really feels like you are returning "home". The Villa's are large and beautiful. The grounds, pool and beach are kept very clean. The staff is very friendly and helpful. They have several events to welcome members which is great. We enjoy sitting by the ocean taking in the wonderful views,reading a good book with a refreshing drink in hand. The nearby golf course is great and it is fun to visit nearby Playa Del Carmen for shopping, great restaurants, and entertainment. The dining experience at the Los Moralas restaurant was amazing with great food and over the top service. We can't wait to return with our family!

Room Tip: Most rooms have great ocean views. Try to get closer to the ocean and a higher floor if possible.
  • Stayed: August 2012, travelled with family
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1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

we have been here fo three days, what a great choice! I was worrried about coming to Mexico because of all the stories I hear on the news. This place is tight with security, extremely clean annd customer service abounds! We can not say enough good! We came through Interval...we are so lucky. You must make this a choice, the beach, water ,rooms all wonderful!!!!

Room Tip: there is a grocery store close by caleed Mega, very good! we never stay on the first flr brcause our kids are
  • Stayed: September 2011, travelled with family
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Thank Rosie_Sergent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

I have taken my family to the Royal Hacienda several times and we love it. The facility is not a hotel but all suites are ownership. They have all two bedroom units with Granite counter tops, master Suite has wonderful King Bed and private bathroom; the kitchen has eveything just bring your food; the other bedroom has two beds and its own private bathroom. This facility is wheelchair accessible no matte where you want to go. My one daughter is in a wheelchair and she loves to go their for that reason. This is one of only a few resorts with its own grocery store with reasonable prices. Staff in all areas is wonderful, the grounds are immaculate. They have two large pools and two jacuzzis. They have a great gym and spa facilities. One of the only negatives is that the resort is a litlle isolated and so you have to take a short taxi ride into Playa Del Carmen where there are lots of restaruants and shops. One of the main drawbacks to Cancun these days is that the taxi drivers have all gotten together and the rates a very high. The vacationers should write the government and start complaining about the taxi prices. The Royal Resorts has several resorts in Cancun. The Royal Sands is very similar and it is in the Hotel zone and so there are several other choices to eat and you can ride the bus real cheap or walk. If you like to swim in the ocean the Royal Hacienda has litlle or no waves.

Room Tip: All the rooms have some ocean view. There some units that face the ocean but they are more expensive.
  • Stayed: December 2011, travelled with family
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Thank Oshkosh1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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