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“Hate the slick tile, but love the resort.”

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The Royal Haciendas All Suites Resort & Spa
Ranked #49 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Cheyenne, Wyoming
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Hate the slick tile, but love the resort.”
Reviewed 11 October 2012

We own 2 weeks at this resort and have done so since before it was built. We love everything about this place except the very slick outdoor tiles!! This year we again watched several people slip and fall, some get hurt and I'm sure that it ruins their vacations. Everyone in my family has fallen at least once, luckily none of us has had a major injury yet. I did lose a toenail this year, and that sucked, but luckily I was still able to scuba dive after a couple days. I just want people to be aware that when the floor is damp it is like ice! Please fix this, sand the floors, spray something on them, this obviously isn't going to fix itself. We also own at the Sands and slick floors have never been an issue there. My wife and I are only in our mid 30's, we worry about our parents and ourselves if this doesn't get addressed. If you are a Diver you won't go wrong with Dive Balam, best in the area!

  • Stayed October 2012, travelled with family
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Helpful?
2 Thank Sparkyvett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
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9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2012

Great resort, staff and beaches! This is a great place to get away and have a great time. I have been staying at the Royal Haciendas for five year and have never been disappointed. The level of service and quality is Close to down town Playa Del Carmen and everyone is so very friendly.

  • Stayed October 2012, travelled with family
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2 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Playa del Carmen, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2012

The resort is fabulous. The food at the restaurants is very good and the waiter are even better. The staff seems to be dedicated to making your stay one that you won't ever forget. The villas are also excellent - beautiful, clean and comes with all the amenities you expect from a 5 star resort and then some. I recommend the Royal Haciendas to all my friends.

  • Stayed October 2012, travelled with friends
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Helpful?
2 Thank Carole1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Mill, South Carolina
2 reviews
Reviewed 5 October 2012

This was my first time to visit the Royal Haciendas Resort and definitely the best vacation I have ever had. The villas were spacious and exceptionally nice; the pools and grounds were beautiful and lush. The staff here at the resort was very helpful in planning excursions in the area as well as friendly and efficient. I loved my visit.

  • Stayed October 2012, travelled with friends
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Helpful?
Thank DoloresSimpsoSpears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 October 2012

We spent another great week at the Haciendas!! This prorerty has it all - great spa, fantastic pools and swim up bars, on-site market that has anything you could need and superb service. There is nothing you could want for. This is my second year at Haciendas and I have stayed at Royal Resorts in Cancun for the last five years, very pleased with these resorts!!

Room Tip: all rooms have a partial ocean view
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  • Stayed September 2012, travelled with friends
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Thank WaterBaby56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 October 2012

We go on two or three vacations a year, but we always look forward to coming back here every year without fail. The people are great, the resort is well appointed and the location is what a vacation is supposed to be: a getaway from the stress of every day life.

  • Stayed October 2012, travelled as a couple
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Helpful?
2 Thank alohakeenans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmingdale, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 October 2012

My husband and I stayed at the Royal Sands in Cancun hotel zone for our honeymoon in April. We loved it so much we bought a time share, sight unseen, at the Royal Haciendas in Playa del Carmen. The week we bought was for September so I went back with friends! Mexico twice in 1 yr was amazing. I love the resort. The room was so nice, huge master bedroom, jacuzzi on the balcony, kitchen had all high end amenities, no bathtub, but the shower was a huge open tiled concept, really nice. Everything about the room and resort was very clean, everyone was very friendly, spa on site was amazing as I expected (went twice!) The beach restaurat La Palapa del Sol was OK but Los Murales was AMAZING!!! So close to 5th Ave, loved being 10 minutes from all the restaurants and shopping.

Room Tip: all rooms have great views because the resort is right on the beach. my time share is an ocean view...
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  • Stayed September 2012, travelled with friends
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Helpful?
1 Thank kimberly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Haciendas All Suites Resort & Spa

Property: The Royal Haciendas All Suites Resort & Spa
Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#17 Green Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen

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