We were the test monkeys for the 1st week of AI at Royal Sands & Haciendas .Needs lots of work .U can only eat at Sands & Haciendas Not all of the resorts like we were led to believe. You can dine at Captains Cove , El Conquistador & Hacienda Sisal BUT.. a VERY limited menu...1/2 the items have an extra charge. I can understand lobster & hi end steaks but their evening special?? We paid $1435 for the week and they want more for a ceasar salad ??At the Sands you could only order 1 drink at a time..when the wait staff avoided us, because of our wrist bands, I went to the pool bar to get drinks for my wife & I...had to take 1 to her , come back and reorder mine. Same thing at the outdoor food shacks... order an appetizer , get it , then order a burger.. HOW Stupid. Their worry about AI guests being drunk, loud & annoying was Way Far from the truth, you could not hear us over The Owners, who let it be known that they were against the AI program.ONLY 2 draft beers available..bottle beers were extra too. No pizza from the pizza restaurant..only a single topping 8 inch one from room service. Carlos & Beto worked with us to get things straightened out.The Haciendas was not as bad. We have done plenty of AI at other resorts & this one just doesn't make any sense.
- Official Description (provided by the hotel):
- The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Haciendas Hotel Playa Del Carmen
- Royal Haciendas Hotel
- Royal Haciendas Playa Del Carmen
- The Royal Haciendas All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen