We stayed for five days at the Royal Hacienda during April 2013. I had been visiting the Tripadvisor forum on this resort for several months before our trip so I felt like I knew what was going on as far as their recent change to include all-inclusive guests. The resort itself is very beautiful and is mainly a timeshare resort. It is meticulously clean with beautiful landscaping. Upon checking in, I tried to get a room closer to the pool but the receptionist mentioned that since we arrived on a Wednesday and were not staying from Sunday until the next weekend, they would possibly have to move us so we would have to stay where we were initially assigned. We were also asked if we wanted to open a line of credit. We weren’t quite sure what they meant so we said no. In other all-inclusives we have been to, they would take your credit card number and any extras not covered would be charged to your card. The deal here is that there is never any money exchanged so if you would want to get something at the grocery store at the resort or order something from the menu that has a surcharge, it has to go against your line of credit. We thought we were okay by doing that but when we went to get some lunch and showed our card, the waiter came back and said the card was not accepted. The waiter was nice enough to let us eat our lunch and after that we went back to the desk and opened a small line of credit. The room consisted of a kitchenette area, bedroom area, large bathroom area with double sinks, separate room with tub/shower and toilet and a small patio that had a limited ocean view. The internet was kind of slow and I could not get a signal out on the patio. I didn’t consider this much of a problem as I was on vacation and I didn’t plan on needing it very much. As other guests have reported, you do have to show your card at every meal and sign off on a bill at the end of the meal. Your bill is always $00 unless you order something with a surcharge. We did get used to this after the first day. The more I think about how this works, it is probably because all of the timeshare people have cards also so their bills then go against their line of credit. As an all-inclusive guest, you also have to wear a bracelet. There were two weird instances that I can think of. One day at the pool, my husband gave our card to the waiter. The waiter just keeps your card until you are ready to go and then you ask for your bill. He then brings your card back with your bill and you sign the bill. We decided to go to the pool swim-up bar. We went to order a drink. The bartender at the swim-up bar asked us for our card. We said we gave it to our waiter. Well, he didn’t want to give us a drink because he said that he was in a different area and he couldn’t get our card. We were at the same pool where our waiter was and the swim-up bartender is on one side of a wall and the bar where the pool waiter gets his drinks is on the other side of the wall with a door in betweem. So I waded out of the pool and went and got my card and brought it to the swim-up bar. The second thing was when we went to eat at Las Murales restaurant. The meal was delicious but it looked like they put the people who had all-inclusive bracelets in the first room when you walked in and people without the bracelets sat in the room with the windows. I hope that wasn’t the case but everyone who came in with a bracelet sat by us and people without a bracelet were ushered into the other room. We never had bad service at this resort. We are people who do tip. I feel when you tip, your server will remember you and that was the case here. They were very good to us. There is not a lot to do in the evenings at the Royal Hacienda. A couple of nights they did have entertainment. It is very quiet in the evenings. You can take a shuttle to Playa but you must reserve a spot ahead of time. We did walk the beach into Playa one day. It took a good 45 minutes to get there. There are activities during the day and I did participate in water aerobics. Myra gave us a fantastic workout! We never had a problem getting chairs near the pool or even getting a palapa to sit under at the beach. It was not overcrowded. The downside to this resort is that there are not a lot of different places to eat and not a lot to do in the evenings. The upside is that it is a beautiful resort and if you are going to just relax and have a quiet vacation, this is the place to go.
- Official Description (provided by the hotel):
- The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more less
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- Also Known As:
- The Royal Haciendas Hotel Playa Del Carmen
- Royal Haciendas Hotel
- Royal Haciendas Playa Del Carmen
- The Royal Haciendas All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen