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“El Taj Excels”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #42 of 215 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 31 March 2014

In February we travelled to Playa del Carmen for the 4th time and stayed in unit 345 of El Taj for the 2nd time. Our first stay at El Taj was marvelous and we wondered if a second visit could be as magical. El Taj and Playa del Carmen did not disappoint. After our first stay in unit 345 some 3 years ago we wrote a review that focused on the superior amenities of El Taj and the excellent service that we received from its staff. None of this has changed. The unit and the facility is still like new. We travelled with one other couple and found that the 3 bedroom condo unit provided plenty of space and privacy. The unit's roof top terrace is huge, private and provides a stunning view of the ocean. The staff was extremely accommodating to our needs and organized a snorkeling trip for just the 4 of us as well as a day at a secluded beach. We made use of the bbq on the terrace, but most evenings we dined at one of the numerous quality restaurants in the area. Everything, including some terrific shopping, is within walking distance. We truly enjoy Playa del Carmen and its people. The condo experience allowed us to experience the community in a way that an all inclusive would not provide. Fourteen days were not enough!

  • Stayed: February 2014, travelled as a couple
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1  Thank nbaytraveller53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 1 April 2014

Dear nbaytraveller53,
Wow! I am so pleased to read such a happy review from one of my guests, even more so from a returning guest. Certainly it makes me feel proud that we can continue to provide the same level of quality service year after year. I have no doubt that this is due to my wonderful staff who truly does a magnificent job. El Taj is indeed in an awesome location just steps away from literally everything you could need and want in Playa - The Beach, shopping, upscale and trendy restaurants and even a very upscale exclusive fitness club right around the corner. I hope that you found that the privileged card you received at check in offered you some nice discounts and variety in ways of amenities, entertainment and dining out. I really do hope that we can continue to accommodate you at El Taj during future trips to Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed 31 March 2014

Our family was looking for a condo style hotel/resort that was NOT an all inclusive. We had a done all inclusive in the past, and didn't like the restrictions of time and places for meals. We also wanted to be able to make some of our own simple meals in our condo. El Taj fit the bill perfectly!! We could have included a breakfast plan but opted out of this as well. Our condo had everything we needed: two very large bedrooms and bathrooms that were perfectly appointed. We walked to the Walmart our first morning for groceries and brought an inexpensive taxi back. Our children are 11 year old twin boys, and a 7 year old girl. They were perfectly entertained between the beach, the pool and our rooftop deck. With the ease of being in the middle of town, we just walked a few minutes to any one of a number of restaurants. We ate a different one for every meal we ate out. We did take advantage of the breakfast buffet at Indigo and it was delicious both times. The service at Indigo the beach club was second to none that we found. We kept thinking we should try other beach clubs for some variety, but, none had the beaches or staff of our own condo. Others have commented on the boats at El Taj, and it is true that there are many shorted at the hotel. But, you just walk out past them. There is a pier at the beach and our kids loved playing on, under and off of it. We found that other beach clubs didn't maintain their beach or chairs as well, and their staff was hard to find. Others have also commented about the noise of the clubs, and it is also true that El Taj is close to the club area. We slept with the air conditioner on, and didn't have any problem. If you went in our master bath, you could hear a lot of music, but, one step into our bedroom and it was silent. The walls and windows must have been better insulated. And, our condo was one of the closest to the street, so I assume the closer your condo is to the beach, the lesser the problem. We have stayed at all inclusives with kids' clubs, and there is nothing like that, and no kids activities. But, after hours in the water, our kids crashed in the condo for a few hours, then we were off to 5th Ave to shop, people watch, eat and be entertained. It was exactly what we were looking for.

Room Tip: We chose a "penthouse" with a rooftop deck and kitchen. It was a great outdoor living spac...
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  • Stayed: March 2014, travelled with family
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Thank Staciarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 1 April 2014

Dear Staciarn,
I am more than happy to receive such a glowing review as you have kindly shared. I do my very best to provide each and everyone one of my guests with the utmost quality of service. Playa has so much to offer and explore which is why so many people such as yourself are opting out of the all inclusive experience and embracing the variety Playa has to offer based on their own schedule and preferences. Perfect choice for the penthouse especially since you were traveling as a family. The rooftop defiantly offers more space and a different venue for privacy and relaxation. it's nice to know that you noticed the insulation in the windows. We are almost complete with a project that will replace every single window with triple insulated soundproof windows. For some units we have started with the most important rooms that need the most silence such as the bedroom, so I am extra happy that you felt the difference between the bedroom and bathroom. We will be complete with the entire project very soon in the near future. Thank you for the wonderful comments about Indigo beach and the quality of the service. The boats in front of the beach club are a beautiful charm that remains of the old Playa. We do also offer access at another beach club just steps away free of charge so that you can have variety for the scenery you would like to choose. I really appreciate your time to write your review and I certainly hope that you will choose El Taj again for future stays in Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed 30 March 2014 via mobile

Had the pleasure and luxury of being invited to penthouse 303 with family. This is an amazing spot to have a beautiful place, great location and everything you need.

Better than most hotels, El Taj gives you a real sense of location. Like anything in Mexico, us northerners find it hard to adjust to the slower pace but is just what you need.

From the amazing breakfast at Inverness to relaxing on the beach it is just what you need to escape and get away. If you find it's a little more than you are willing to spend, go for it.

Absolutely a perfect place to spend with family and friends and feel as comfortable as you would in your own home.

Stayed: March 2014
Thank Dina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 31 March 2014

Dear Dina T,
Thank you for the generous comments about your stay at El Taj. I am really always so happy to hear when my guests have had an excellent experience all across the board. El Taj is indeed a beautiful place to stay for a relaxing ocean front vacation! And with its premier location, only steps away from the 5th avenue, you are right in the heart of all the vibrant feeling that Playa del Carnen has to offer. For the amazing breakfast, were you referring to Imprevist? I believe so as it seems there may have been a typo (Inverness is not an existing restaurant). If you were referring to Imprevist I am certainly glad we were able to offer you such a fantastic reference to add enjoyment to your stay. Again, thank you for your comments and I hope that you will chose El Taj as your number one choice for future stays in Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Partner

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Reviewed 21 March 2014

Top notch all the way.

Stayed in this hotel for my bachelor party (beachside unit 302), and then for my wedding week (oceanfront unit 340). From the reservation process, check-in, daily breakfast, pool area/restaurant staff, all the way to the doormen, security, etc... everyone was fantastic.

We are city people and chose El Taj because of its central location (we wanted something in Playa Del Carmen), non-All-inclusive (we like to move around), quality rooms (condos, not hotel rooms), great staff (seriously, everyone). We had about 60 staying in this hotel and its sister properties (Porto Playa, Maya Villa) and really did not hear a single complaint. Our ceremony was held at the church near the ferry terminal (where the street numbers hit 0). Our reception was at Canibal Royal (48th), so having the group stay in central playa at El Taj allowed everyone to explore the city on their own terms, which is exactly what we wanted.

The units are in impeccable condition, we stayed in unit 302 and 340 during our 10 day stay. Breakfast cards were a great idea (choice of 2 restaurants), and free local gym access (only 2 blocks away) was utilized for sure. Even the Spa (at sister property Maya Villa) was great.

The best part of the trip was knowing that we (being the bride and groom) would not be inundated with complaints and questions about the hotel service because, guess what, there were no real issues! That piece of mind was invaluable during our stay.

My only item that was not rated 5 stars is value - unfortunately, the 1 BR rooms can be a littel pricey. It pays to get the 2, 3, 4 BR units - as they are much more well priced. Overall though, the hotel was a great value (4/5 stars).

Special thanks to everyone at CondoHotels, in particular Lourdes (reservation manager) and her team, who managed everything with ease.

I promise we will be back soon!

ps - photos will be uploaded soon.

  • Stayed: January 2014, travelled as a couple
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1  Thank GoToIbiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 22 March 2014

Dear GoTolbiza,
I would like to personally thank you for sharing your incredible feedback with us on Trip Advisor. I read each review very carefully to insure that we are taking care of all of our guests needs in their entirety, and it sounds like we are doing an exceptional job. I am happy we could accommodate you and your large group and create a seamless experience in terms of ease, service and quality. El Taj is indeed located in the most ideal area as it is centrally located in the heart of Playa and completely walkable to absolutely everything you need. We do compliment every stay by offering privileged access to the most exclusive gym in Playa - the GYM - as well as special discounts to our affiliated restaurants and beach clubs. The prices on each of our units are based on, not just the room itself, but the level of experience, service and amenities that we provide to each guest. Again, i am thrilled that you had an enjoyable experience during such a special time in your life and that we were able to help contribute to making it memorable.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed 21 March 2014

(review continued): The patio on the living level is nicely shaded with numerous seating options (chairs & lawn chairs with tables) and beautiful views of the Caribbean & Cozumel in the distance.

The staff at El Taj is universally wonderful from the front desk to the concierge (getting restaurant reservations through the Concierge was easy and convenient from our unit's telephone) to the hotel bellhop and maintenance staff. Our housekeeper, Guadalupe, was wonderful and did a great job of keeping our unit clean.

Whenever we needed help with anything, follow up was very prompt. This was our 2nd stay at El Taj and we will definitely return in the future.

FYI--noise was not an issue except when there was a wedding reception with loud music on the beach below, but nothing we could not stomach for an evening or two during our 28 day stay.

Wiks

Stayed: March 2014, travelled with family
1  Thank Jtha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 22 March 2014

Dear Jtha,
I am certainly pleased to hear that we were able to provide you with an exceptional experience during your 28 day stay at El Taj. We are always happy to be able to provide wonderful accommodations which are customized for every kind of traveler whether its a long term stay, such as yours, or a quick weekend getaway. Also, thank you for your compliments about the quality of service that our staff provided throughout your stay, as this is the most important piece of what we are doing and what will always ultimately determine the overall outcome of your experience. We try to make every stay comfortable and peaceful for our guests. As you mention every once in a while we do host onsite weddings as Playa del Carmen is a number one wedding destination, but we do our best to be sure that any onsite activities remains non-disruptive to our other guests. Thank you again for taking the time to share your review and I certainly hope that you will choose El Taj to be your number one choice for future stays to Playa.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed 21 March 2014

We had a penthouse suite two bedrooms in January with a full kitchen which was very nice. The bedding was nice the beds comfortable and the suite was clean and modern. We enjoyed the roof top hot tub as the weather In January was rainy and cool. The price though was too much and the location in the back of the hotel did not have the nice view we expected. The staff were pretty good not great.
The location is not one I would choose again as it is far far far to loud to be able to sleep so the lovely beds mean nothing. Look elsewhere farther away from the discos and enjoy your trip to Playa. Beach was not great and the beach breakfast was just ok. The small restaurant up the street which is affiliated with the hotel was better and nicer serving staff.

Room Tip: look elsewhere if you want to sleep at all before 6am every night away from the blaring discos tha...
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  • Stayed: January 2014, travelled with friends
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1  Thank 10000elle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 23 March 2014

Dear 10000elle,
I am truly sorry that your stay at El Taj was not ranked as excellent. I am a bit surprised since we are consistently receiving outstanding comments regarding the high level of service and the quality of our establishments. I would love to thank you for the compliments on the quality and cleanliness of our rooms and we well as the in-room amenities we provide. The penthouses really do offer an extra level of experience and privacy for our guests. Regarding the price of the rooms, our price is based on many factors that we feel is valuable to each guest. We are the only condo hotel in Playa that can offer as many exclusive amenities as we do. Being that we are a non-all inclusive experience we do like to offer as many services included in your stay as possible so that you can have the freedom to roam and explore Playa while also having the option to take advantage of our own resort style amenities. We offer free use of the most exclusive GYM in Playa which includes a variety of classes. Day passes to the GYM are normally 15 USD per day however we offer access at no charge. We also provide a special privilege card with special guest discounts at our family of restaurants as well as other local area restaurants and entertainment venues. Our concierge is available daily and we can handle every requests that you need to insure you have complete ease and relaxation during your stay. We offer two beautiful pools and maintain our grounds impeccably so that you feel comfortable and happy in your surroundings. Concerning the appearance of music coming from the local nightclubs, as a result from feedback from our guests about faint noise coming from outdoors we have already started installing triple insulated windows which prove to be completely soundproof and insures a completely peaceful experience. We are just about completed with this project and are in the last stages of finishing the remaining rooms. El Taj was built with intention of providing the best possible location in Playa del Carmen nearby to restaurants, shopping, and nightlife. Central location is one of the number one features people seek in a vacation property, and we are happy to be able to offer that multidimensional experience for the convenience of our guests. Thank you for taking the time to share your review and I hope that you would consider to give us another try in the future.

Best,
Jack Perlman
Owner, Managing Director

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Reviewed 20 March 2014

This is a set up for a perfect vacation.
I spent lots of time searching the web to decide between Playa del Carmen vs. Cancun vs. Cozumel and finally decided to go with PDC and it was absolutely the right decision. Cancun may be a better choice if you are looking for spring break parties. Cozumel will make sense if you want more seclusion and peace. You should go to PDC if you want something in between: not too quiet, not to loud!
My next step was to decide between all-inclusive vs. free standing boutique style hotel and again I am completely happy that I didn't do all-inclusive. AI is good if you are traveling with kids, or if you are not adventurous and just want to relax on the beach. But if you are into exploring new places and local culture, the AI will bore you.
While I was searching for a hotel I saw the name of El-Taj in Fodor’s as a recommended hotel and I booked after finding a good deal. Now, I am happy with the outcome!
This is a condo hotel located in downtown Playa del Carmen just in walking distance to all the action: 5th Avenue with all the restaurants and shops, ADO bus station, Cozumel ferry, Collectivo bus stop to Tulum etc. the hotel has a very beautiful architecture with decorations. This is a beach front property which has two separate buildings. One of which is on the beach and the other one across the street. There are two small pools with a beach club at the property as well. The gym and the spa are off site, just one block away.
Upon arrival, the check in process was fast and efficient. We were explained all the amenities and inclusions in our reservation. We were given coupons to use at a nearby restaurant (Imprevist which was really nice) and the beach club for breakfast and brunch. The food in both places was really good. Our condo was a one bed room with a fully equipped kitchen and a water cooler which was life and money saver with free Wi-Fi which helped us a lot. The condos are new, nicely decorated and very clean.
Positive points: beautiful grounds, nice staff, breakfast/brunch included, free Wi-Fi, being close to the 5th ave and having a nice beach club in the property.
Negative points: the beach was really unimpressive and small! Docked ugly boats made swimming unappealing. The rowdy clubs in 12th street may wake you up in the middle of the night!
To sum it up: if you are a beach material, you should stick to an all-inclusive. The beach on this property is just an ordinary beach. But if you want to be in town and do some excursions to Chichen Itza, Tulum, Coba or Cozumel this is your ideal place. We enjoyed it and will come back to El-Taj if visiting PDC again.

  • Stayed: March 2014, travelled as a couple
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2  Thank Kamitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Condohotels, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 22 March 2014

Dear Kamitravel,
Thank you for taking the time to share your excellent experience with us on Trip Advisor. Surely I am happy to hear that you not only loved staying at El Taj but that you would strongly recommend us to others as well. You are perfectly right on about what Playa is all about. It is a mix of an upbeat trendy movement that combines a peaceful appeal as well. It is neither one extreme or other. The location of El Taj is right in the heart of Playa giving a free range for an explorer's heart to quickly access every area amenity.. For this reason, it is true we are nearby to the local entertainment venues. Due to some of the same trending feedback we have corrected the slight noise issue by installing perfectly soundproof triple insulated windows. We are almost complete with the project but we are still working on getting the last rooms up and ready. Perhaps you had a room that was not yet completed with this feature. Very soon, all rooms will be completely equipped. Our beach club is the old home of the local town fisherman. As a respect for them we have decided not to ask them to close up shop. I also believe that allowing them to stay helps to maintain a "once was" charm of the old Playa that so many people loved dearly. Just steps away from El Taj, we do offer complimentary access to our other affiliated beach club which is completely clear of boats and has great swimming. This privileged is included in your stay. Surely I am thankful for your feedback and I hope you will choose El Taj for future visits to Playa del Carmen.

Best,
Jack Perlman
Owner, Managing Director

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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
Price Range: £146 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Taj Oceanfront & Beachside Condos Hotel 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Mexico/Riviera Maya - Playa Del Carmen

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