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“Excellent and Better Than Expected”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #35 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Richmond
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Excellent and Better Than Expected”
Reviewed 14 July 2014

Based on the reviews here, I had high expectations. They were exceeded !

El Taj is beautiful and well maintained. The staff are incredible. So nice. And they are all working hard to keep up the property and beach area. People are always cleaning the decks, maintaining the landscaping and keeping the beach area clean of seaweed.

Service at beach club was incredible. Staff friendly, attentive and anticipated needs. No problems getting chairs, umbrellas for shade, towels and food / drink.

The boats were there, but really were not a problem for us at all. This was my only concern going into it and it was truly not a big deal. The boats add character and we enjoyed watching them come and go. All you had to do was walk out a few feet past the boats ... where the water was still shallow, clear and warm. We had no problems enjoying both the beach and water right in front of El Taj.

Unit was clean, spacious and perfect. We enjoyed the breeze on the balcony as well as the rooftop area. Plenty of space for both shade and sun.

If coming back to Playa del Carmen again, this is definitely where we would stay !

Room Tip: Would recommend beachfront with rooftop. 340 was excellent.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank LisaS-6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 16 July 2014
Dear LisaS-6,
It is so wonderful to hear you had an excellent stay with us at El Taj and we really do appreciate the kind review. Thank you you for the compliments about the appearance and cleanliness of the property. We all work so hard to create a valuable and top notch experience for all of our guests. As you mention about the boats in front of the beach club, they really do add a bit of spirit to what used to be an old fishing village. We do offer alternate beach club access at another beach club only a few steps away, for those who prefer the change of scenery. We are certainly happy you enjoyed your experience and we hope to see you again soon.

Kind Regards,
Jack Perlman
Owner, Managing Direcctor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,333 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (434)
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English first
Edinburgh, United Kingdom
1 review
Reviewed 12 July 2014

I have just had a great 4 day stay at El Taj Oceanfront. The hotel is in a great location within Playa Del Carmen, right on the beach but also close to the bars, restaurants and shops of 5th Avenue. The room was comfortable, clean and stylish. The front-desk staff and the concierge were also really friendly and helpful. Would definitely recommend to friends and family and go back myself.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gezza888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 13 July 2014
Dear Gezza888,
Thank you so much for your excellent review and all of your kind compliments. We are very happy that you had a wonderful stay with us and that you felt all accommodations and amenities to exceed expectations. Also, it is wonderful to hear that our staff treated you warmly and that you experienced the best service we work so hard to provide every day. We hope that you will return back soon!

Kind Regards,
Jack Perlman
Owner, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014

Great location and great service by the beach staff also we loved indigo restaurant especially Pedro. He is very dedicated to good service and friendly to every one. Thank you Pedro. One thing that needs to be changed is the front desk. A very unfriendly unprofessional woman, Mile was rude to us by not handling our situation. We paid for ocean view penthouse, booked two months in advance and we ended up getting partial ocean view and smaller than what we booked. I was very unhappy she didn't event try to explain the situation and left us with no choice. Also in the same office her colleague Andres was very rude and unaccommodating. My only problem was with the front desk they have to do some thing about it in order not to lose business and a good reputation. Altogether the front office's attitude was as if they were doing you a favor letting you stay at their hotel. The staff at the beach could not be nicer and more accommodating but the front office was very disappointing indeed.

Room Tip: make sure get the room what you asked for before is too late!!!!!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ultima142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 13 July 2014
Dear ultima142,
Thank you for sharing your review with us on Trip Advisor. We value all feedback as is it is truly a tool for us to continue to do better and continue to deliver the top notch service that our guests should expect. We do apologize that your experience with the room view. We always strongly suggest booking directly on our web site since we provide detailed information and photos of the unit itself, including photos of the exact view. Unfortunately, not every unit has a direct unobstructed view of the ocean. Since we are a condo hotel, our process of booking allows our guests to select and reserve their exact unit; which is why it can be trickier to move people around upon arrival. However we will always do our best if we have other units unoccupied. We are sorry we were unable to move you as we had arrivals coming who selected specific oceanview units. We are definitely happy to hear that you felt our property itself was amazing and that you had incredible service from Pedro at Indigo beach. Those comments surely mean a lot and we will pass them along. Thank you again and we hope to see you again soon.

Kind Regards,
Jack Perlman
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014 via mobile

Hotel room was very swank and the service was beyond wonderful. One particular person of special note was Alvaro. He went above and beyond to ensure our beach service was memorable. You typically don't plan your vacation around a person, but in this case, you should!

Great location and best beach in the area. Extremely close and convenient to 5th avenue shopping and food.

Stayed July 2014, travelled with family
Helpful?
1 Thank benderbunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

I have been staying at playa for 10 days and switch 3 hotels.. El taj was my last one and it was the best, close to the ocean close to the 5th evenue and very beautiful hotel. The crew of el taj is very nice and lovely and carolina is the best. Thank you el taj for a lovely staying.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Avi_assaban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 10 July 2014
Dear Avi_assaban,
We are so delighted to hear you had an amazing stay with us at El Taj! You really can't beat the location as it is close to everything - the beach, shopping, superior dining options and entertainment. We are always working to create the best experience for our guests and it certainly makes us happy that you see the results of that. Thank you again and we hope to see you again at El Taj in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baytown, Texas
1 review
Reviewed 9 July 2014

Stayed at this property for 5 days with my family & it was wonderful! The staff was very friendly & helpful! The rooms and amenities were very clean! We had a great time & will certainly be visiting again!

Room Tip: Penthouse room was awesome with a rooftop patio & private Jacuzzi!!!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jim-LisaJimenez2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 10 July 2014
Dear jim-Lisajimenez2014,
Thank you so much for your sparkling review. We really appreciate you taking the time to share your excellent review on Trip Advisor. It's wonderful to hear that you felt our customer service was top notch and that you loved all of the amenities we offer. I hope you got to take advantage of using our complimentary GYM passes as well as our exclusive guest privileged card for discounts to various excellent restaurants and entertainment venues. We hope to see you again soon at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico
Level Contributor
4 reviews
Reviewed 28 June 2014

I spent 2 weeks in El Taj with my family and i pass a wonderful moments in this beautiful place!
I can't wait to come back!!
The service was excellent, we love the amenities and specialy the beachclub (very good service!!)
In fact i had the penthouse right in front of the ocean...AMAZING view!!!
It's the best place because you are in the heart of playa Del Carmen ( bars, restaurants, night-club) and the confort of the hotel (swimmingpool, beach)
I recommand it!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoLovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shauna_Giuliano, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 1 July 2014
Dear Morgan-Lovely N,
Thank you so much for your wonderful kind review! We are so happy that you enjoyed a fantastic vacation during the two weeks you spent with us at El Taj. Certainly you can't beat the location and we do work hard to provide the best services and amenities for all of our guests. We hope you will return back with us soon at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Property: El Taj Oceanfront & Beachside Condos Hotel
Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Taj Oceanfront & Beachside Condos Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Mexico/Riviera Maya - Playa Del Carmen

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