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“A great week in a great hotel with a great team”

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El Taj Oceanfront & Beachside Condos Hotel
Ranked #35 of 209 Hotels in Playa del Carmen
Certificate of Excellence
London, United Kingdom
Level Contributor
2 reviews
“A great week in a great hotel with a great team”
Reviewed 11 August 2014

Just came back from a week at El Taj enjoying the scuba diving in nearby cenotes. The welcome at the hotel, delivered by the charming Carolina, set the scene for the whole week - very diligent, very caring and relaxing. From the reception personnel, the cleaning personel to the team at the restaurant, each and every employee at El Taj really seems to enjoy themselves and will do their utmost to make your trip a great experience. Thank you Caroline for your fantastic support throughout the week ;-)

Room Tip: Room 431 must be recommended, with an ocean view
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Matthieu_Girault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 15 August 2014
Dear Matthieu_Girault,
Thank you for taking the time to share your delightful comments with us on Trip Advisor. We are happy to hear you had an excellent stay with us during your vacation! Surely we thank you for the great comments about Carolina at the front desk and we will be sure to pass them along to her. Our mission is to bring our guests the best service, the best amenities and the best comfort. We are glad you felt we did just right and we hope to see you again in the future at El Taj.

Kind Regards,
Jack Perlman
Owner, Managing Director
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1,339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (434)
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Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

This was our second time vacationing to Playa and El Taj. The first time was such a memorable experience, my girlfriend and I decided to do it again. On the first trip we had a 2nd floor two bedroom unit (Unit 343) with a nice view of the sea but this time we splurged and booked Penthouse 336 directly on the oceanfront and it was simply incredible. Starting with the transportation from the airport, to the room, to the service, to the beach, to the guys at the Indigo beach club, to the town of Playa was perfect and I have no doubts we will be back to El Taj and Playa again in the near future. El Taj, Playa, the beach, the ocean, and all the surroundings are wonderful but one thing that stands out above all is the service we received from everyone affiliated with the El Taj property. The girls at check in were so friendly and helpful, Victor the bellman was did a great job escorting us to our room and was friendly throughout the stay, Paula with housekeeping did a great job making sure our unit was spotless, and the guys at the Indigo Beach Club (Jorge, Robert, Pedro, Alvaro) and even the ones who's names I don't remember absolutely bend over backwards to make sure you don't have to lift a finger during your vacation.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank rockjeep44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 6 August 2014
Dear rockjeep44,
Simply Incredible! That is what we love to hear and we thank you so much for taking the time to share your outstanding experience with us. Also we would love to thank you for your wonderful comments regarding the kindness and helpfulness of the staff. We all work so hard every day to provide the best service and ultimately the best vacation experience for our guests. We look forward to your return in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014

El Taj in a word...Amazing

This was our first vacation in the Playa del Carmen area and we had been planning on going to an all inclusive when a friend mentioned to me that they had stayed at a beautiful luxury condo in the heart of Playa del Carmen that was right on the beach. They had been at El Taj Oceanfront twice and absolutely loved everything about it. With praise like that we had to give it a try! We stayed in unit 345, which is where our friend had stayed and we definitely plan to stay there again.

We had no difficulty whatsoever finding our prearranged transportation at the airport and the check in process was wonderful. We were given a discount card to certain restaurants that were recommended by management, a complete tour of our penthouse unit with instructions on everything; how to operate the three safes, all of the appliances in the unit and even how to operate the Jacuzzi and BBQ on our private rooftop terrace and a list of the many amenities offered by El Taj. We were really impressed with the gorgeous view from our unit and immediately changed into our bathing suits and headed to our own expansive rooftop terrace for some sun and a cold drink. After leaving subzero weather behind us we thought the vacation couldn't get better than this. Well, it did!

Throughout our two week stay we found the staff to be very pleasant, helpful and hard working; always ready to make our stay more enjoyable. The highlight of our vacation was a day trip arranged by the knowledgable concierge. We hired a private driver by the name of Luis Flores to take us to Chichen Itza and Ek Balam. At the recommendation of the concierge we left at 6:30 so that we would beat the crowds arriving on buses and our first two hours at Chichen Itza were wonderful with very few people. The driver knew a lot of local history, we had many interesting stops and we finished the day at a lovely restaurant right on the beach near Tulum. I highly recommend paying a little extra for a private driver, ask for Luis.

The building design is beautiful and the landscaping really enhances the tropical experience. We felt like we were in our own private outdoor garden when we were on the rooftop. El Taj Oceanfront and the sister property across the street El Taj Beachside are very well maintained and exceptionally clean and it was as if we were staying in a brand new building. By the way, we could use the swimming pools at both properties.

We enjoyed the restaurants that were recommended by management, particularly Impreviste which is on one of the other condo hotel properties and we found the GYM to be exceptional. We had read in some reviews that the boats were a problem but we thought that they added some charm to the beach and we had no trouble walking between the boats to go for a swim. We also went to a sister beach club for free that has no boats which was just a very short walk south on the beach.

The unit was beautifully decorated and simply luxurious, and it was nice to have amenities like our own washer and dryer, full length mirrors and even lighted magnified makeup mirrors in both bathrooms. We found the beds to be extremely comfortable and small touches such as the special Mayan soaps, shampoos and conditioners added to our experience. We liked them so much that we bought some to bring home.

Our two weeks ended too soon but we know that we will be back next year. Thank you to all of the staff and management for making our stay so enjoyable and memorable.

Room Tip: The penthouse is worth the extra money. 345 on the north side was very quiet
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  • Stayed May 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank LadyFlanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 2 August 2014
Dear LadyFlanders,
We are so incredibly delighted to receive such an amazing and heartfelt review such as this. It definitely shows us that we are doing all the right things to create exceptional experiences for all of our guests. We take pride in quality and genuinely friendly onsite service and we always try to help create amazing experiences outside of our hotel by providing the best recommendations for dining, excursions, or other area suggestions. Thank you so much for sharing and we will be looking forward to your return next year.

Kind Regards,
Jack Perlman,
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castaic, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2014

First of all, it is true that the beach is not the best. There are boats right in front, but you can walk a short distance and they aren't in the way. The service at the beach was excellent!

Secondly, I saw people complaining about the noise. It is also true that at night, if you are outside on your deck, you can hear the music from 5th Avenue. However, it is also the perfect location to go bar hopping, shopping and feel completely safe to walk home in the middle of the night. You can't have it both ways. We wanted to enjoy the night life and happening spots of Playa del Carmen, so this was perfect! We spent a few days afterward in Cancun at a resort with a beautiful beach, so we got the best of both worlds.

The condos were 1st class and very spacious! The people working there were very customer oriented and helpful. The front desk workers had a lot of knowledge about things to do and where to eat, etc.

My only complaint was that we booked two penthouses, both on the 3rd floor. We expected to be able to walk back and forth to each other, but there are two separate buildings, and even though our friends were directly across from us, the only way to get to their condo was to go down 3 flights of stairs and back up 3 flights of stairs. I wish the website had a map of the rooms before we booked, so we could have avoided this. Also, the elevator was broken the whole time we were there, which made it more difficult.

We would definitely book these condos again if we come back to Playa del Carmen. From what I saw, there wasn't any other hotels this close without being dumpy ones in town.

Room Tip: Call them to find out exactly where the room is located. There is no way of knowing online where you...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Colleen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 2 August 2014
Dear Colleen J,
Thank you for your kind review! We are so happy to hear you had a truly excellent experience with us during your vacation to Playa del Carmen. It is true that you can't beat our prime location in the very heart of Playa del Carmen. We are only a few convenient steps away from the beach, excellent restaurants, the best shopping, entertainment and nightlife. We apologize about the downed elevator service during your stay. This something that is quite rare and we were able to work to get it maintained as quickly as possible. Thank you for your understanding during that time. Thank you again for sharing your thoughts and we do hope to see you back with us again in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2014

My wife stayed here last week. The location is great, HOWEVER be wary of the noise from the clubs. Despite asking for a suite looking out over the sea (was our honeymoon) we were given a condo in the back corner away from the beach.
The staff were all very friendly and the condo was really comfortable. Unfortunately our air con broke down on our last day and despite letting reception about this in the morning nothing was fixed when we returned in the evening....we finally got a call at 11pm saying a repair man was outside the condo....no thanks!
Great value for money though and the service is very good. We used the rear pool a lot it was perfect!
Overall a really good experience.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank chubby22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 2 August 2014
Dear chubby22,
We are glad that you had a great overall vacation with us and felt the service to be up to excellent standards. However we do apologize for some of the unsatisfactory experiences you mentioned. Regarding the noise, we are working on replacing all windows for every unit to feature new triple insulated soundproof windows.We are nearly complete with this process and very soon all units will have this great feature which will eliminate any nose from outside the hotel room. We are also sorry that we were unable to move your preselected room to a beachfront location. When you made your reservation you booked a very specific unit on our website which included photos of the unit as well as the view. We do have on file that an upgrade was requested however we didn't have any available beachfront rooms as this is high season for travel. We hope you can understand that this was beyond our control at the moment. About the air conditioning unit, we are very sorry for this. We always inspect the units prior to every check in. Unfortunately sometimes these things happen while a guest is occupying the unit. We apologize for the late arrival of the repairman and we do understand that this was an unideal situation. We are glad that the rest of your stay was wonderful and we hope that you will still consider to return back with us during future visits to Playa del Carmen.

Kind Regards,
Jack Perlman
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
4 reviews
Reviewed 26 July 2014

El Taj has been an outstanding place to stay...Great condos with such a good taste, fully equipped, best service, personalized hospitality...
A great beach club with good food and very relaxing lounge chairs..
Everyone was very friendly and making sure you were having a good time..
I'm looking fwd to going back soon and definitely the place I would recommend to any friend going to Playa..

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DanyGdM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 27 July 2014
Dear DanyGdM,
We are happy to hear you had an outstanding vacation with us at El Taj! Thank you for your wonderful comments and your sincere willingness to recommend to others. Our standards of service are everything you should expect from a high quality resort and we are proud to always offer our guests the very best. Our condo hotel concept provides all the modern comforts of home, in a resort style setting offering plenty of onsite amenities. Thank you again and we hope to see you again soon.

Kind Regards,
Jack Perlman
Owner, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2014

El Taj was a fantastic place to stay. My girlfriend and i stayed here for 7 nights during July 2014, along with two other couples.

From the staff on the beach to the girls at reception, i was impressed with there friendliness and their genuine desire to make our stay as comfortable as possible. Fernanda at reception helped me on numerous occasions. Always with a smile. I wish i could remember more names as everyone at El Taj was so nice and easy to deal with.

I recommend El Taj to anyone visiting Playa Del Carmen. Thanks a lot. i Hope to see you all again.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this review, 26 July 2014
Dear David A,
It is such a pleasure to receive such amazing comments regarding your experience with us at El Taj. We are happy you had a great vacation and that we were able to be a part of creating nice memories. Thank you for the kind compliments about Fernanda and our other helpful staff members as they really all do work very hard to provide the best service possible. We do hope you will return back with us soon in the future.

Kind Regards,
Jack Perlman
Owner, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Taj Oceanfront & Beachside Condos Hotel

Property: El Taj Oceanfront & Beachside Condos Hotel
Address: 1 Norte Esquina Calle 14 Norte | Corner 16th Street, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Playa del Carmen
#14 Romantic Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — El Taj Oceanfront & Beachside Condos Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
El Taj Condo Hotel consists of 57 spacious condos situated on 2 separate properties in front of the beach. El Taj oceanfront is directly on the beach and El Taj Beachside is across the street. Guests get to use all the on site amenities including our exclusive beach club. We offer 2 incredible heated pools. The relaxing heated pool on Beachside property is an exotic black mosaic infinity pool with an extra large Jacuzzi while the oceanfront heated pool sits right on the beach in front of our exclusive beach club. We're located in the most liveliest area of Playa that offers the convenience of having the best restaurants, nightlife and shopping within one block from your vacation home.Each Condominium offers expansive floor plans and superb finishes. The Beachside condos have private terraces that are surrounded by exotic plants, Lilly ponds and all face the pool and cascading waterfalls. All the penthouse units in El Taj Beachside feature ocean views from the private roof decks. All the oceanfront units have views of the ocean.Each condo comes with fully equipped kitchens and the finest details including flat screen TVs in all the rooms. We provide the same services usually associated with some of the finest hotels. Our designers traveled the globe to Indonesia trying to recreate an environment reminiscent to Bali. . ... more   less 
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Also Known As:
El Taj Oceanfront And Beachside Condo Hotel
El Taj Oceanfront & Beachside Condos Hotel Mexico/Riviera Maya - Playa Del Carmen

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