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“great family vacation”
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Sandos Pool 1
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Sandos Pool 1
Sandos Playacar Beach Jacuzzi in the riviera suite with 2 double beds.
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Excellent
49 reviews
Sandos Pool 1
Sandos Playacar Beach
Jacuzzi in the riviera suite with 2 double beds.
Sandos Pool
Theatre 3
Sandos Beach 1
Beautiful Sandos Playacar Resort
Sailboarding and Kayak are FREE with the AI
Beautiful calm Ocean
Relaxing Sandos Beach
Sandos Beach
New beach chairs
New Beds at the beach
Beach Swing
Meeting point Front desk
Main registration desk
Hacienda King
1 bedroom Hacienda suite
Hacienda bathroom with bathtub 1
Haciendas 2 Queens
Haciendas Room with Day Beds and table and chairs
Royal Elite Hacienda with day beds & living room
Hacienda bathroom 2
Members Private Pool with Beds Royal Elite
Bathroom ropes
1 Bedroom Hacienda (2 Rooms)
2 Bedrooms Hacienda (3 Rooms)
Hacienda private Pool (1 or 2 bedrooms)
Hacienda private pool
Haciendas Private Pool with Whirlpool
Hacienda private pool front view
Hacienda Jacuzzi
Front facing meeting point
Sandos
A la carte restaurant close to the beach
Kids pool fun and games
A la carte restaurant
A la carte Chinese Restaurant
A la carte Brazilian restaurant
Private Internet Bar
Gym
Spinning class
Members Spa
Night Bar by the beach
Beds at the beach for members
Whirlpool hacienda
Beach beds
Fun pool
Beach and pool view
Sandos Pool 4
Sandos Pool 3
Sandos Pool
Celebrating a special occasion
Renovated meeting point
Meeting point bar
Renovated meeting point
yummy shrimps and thin noodles
Golfing for kids and adults
Fun for kids
Cupcakes cafe
billiards
Royal Elite Lounge 1
Bar 2
Reggae night at the Blue Moon
Private members pool VIP.
One bedroom oceanfront
Oceanfront Living room
Oceanfront balcony
Oceanfront view
riviera Junior suite with 2 double beds and Jacuzzi in the room
Standard room with king
Having fun
Having fun at the beach
Happy smile
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 6
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Excellent - based on 49 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
Spanish first
Any
English first
addy1177
London, Canada
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great family vacation”
Reviewed 15 January 2017 for a stay in November 2016
1
person found this review helpful

Just returned from Sandos playacar, travelled as a family with three children ages Thirteen, twelve and ten, their first time travelling south, our 7th time to Mexico. Nice perk is kids twelve and under stay and eat for free, We stayed as royal elite guests/members compliments of Georgette Flamm, she was most accommodating with our requests as we stayed in a large two bedroom, 3 room, 3 bath hacienda suite. The accommodations provided great space, privacy from The children and three bathrooms, including a jacuzzi tub in our king suite portion, we also enjoyed the use of the private hot tub and pool outside our hacienda area suite. She was very helpful and quick to reply to any inquiries we had prior to and during our stay. The resort, to start, fantastic beach, wide long, white sand for miles and miles, we had fantastic weather as a bonus! Lots of activities happening on the beach, every day was a different theme for activities and nightly entertainment, we enjoyed the evening shows, especially the Michael Jackson night. Especially loved the Mexican grill food restaurant, fantastic burritos, this quickly became our go to for lunch, had great service and a made to order crepes area as well, as well as self serve soft ice cream station! Delish! All the food was great at this resort, with self serve water and pop stations and good mixed drinks from any of the on site bars. Ate at most of the al la carte dining options several to chose from, and enjoyed, nice courteous service and great food quality. We took a taxi to akumel beach, and went snorkelling with the turtles and fish. Also spent a day at the sandos caracol resort, using the water slides and swimming in the cenote, kids enjoyed the Coates roaming around in the jungle area of this resort. Overall a highly recommended resort for a family stay, good friendly service, that was one of the first comments our children made, how friendly everyone was from the time we landed in Cancun, to our courteous driver from Canada transfers whom shuttled us to and from the airport, to the taxis drivers taking us to Akumel and Carocal resort. The beach in playacar is the nicest we have been to in Mexico pools were plentiful and clean. Highly recommend staying in a hacienda if you can! Already missing the sun and sand!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Jan 2017
Thank you Melinda for this wonderful email! It was a pleasure to be at your service and to your wonderful family. Happy New Years. Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2016 for a stay in October 2016
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: Nothing
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
26 Oct 2016
Thank you for this review Viviana! i 'm very happy to hear that you had a great time. It has been a pleasure knowing you. Regards. Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 July 2016 for a stay in June 2016
1
person found this review helpful

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
6 Jul 2016
Dear Kristen,
Thank you so much for your detailed and wonderful review. It was a pleasure knowing you and your family and hope to be at your service in the near future.
Best regards.
Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
64Rickd20...
Chilliwack, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“How Soon Can We Go Again”
Reviewed 3 June 2016 for a stay in May 2016
1
person found this review helpful

We wanted to go to Mexico to celebrate a Birthday but had no idea where to stay. We happen to cross this add & message the contact person, Georgette, from that point on Georgette answered every question possible in making this a memorable vacation. From the time we arrived at Cancun Airport Georgette had recommended that we use Canada Transfers for transportation from airport to resort. This company was so professional & treated us so kindly as soon as we were greeted at airport. When we arrived at the resort, we were greeted with smiles & already awesome customer service, we were brought to our Hacienda & entering inside the suite was decorated with Birthday balloons along with a Birthday Cake, a bottle of wine & of course, a bottle of Tequila. I would recommend to anyone to upgrade to the black VIP bracelet where this entitled you to the private pool, private beach area, & other privileges & also being able to visit the sister resort Sandos Caracol.From Buffet Dinners to A la Carte Restaurants you were treated unbelievably well, staff always went out of their way to say hello, never said Hola so much in our lives. And during our week there, Georgette was available to answer any questions we had regarding sight seeing etc & always got back to us as soon as we emailed her, she was so unbelievable. Our week at Sandos Resort Playa Car there isn't a word that can describe our overall experience but will say we will have memories of this trip for a very long time. I would highly recommend this Resort & even more, recommend Georgette to be part of helping you plan your next vacation if you do decide to go to Playa Car, Georgette thank you for being so wonderful to myself & Christy, cant wait again to book through you.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: Great Customer Service from all Staff
Liked least: The humidity
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Jun 2016
Hi Rick and Christy, Thank you so much for this wonderful review and well detailed information. It was a great communication with both of you and very happy that you had a great time all the way. It will be my pleasure to be at your service again in the future. Regards. Georgette Flamm..
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BenjaGO
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent family vacations”
Reviewed 23 May 2016 for a stay in January 2016
1
person found this review helpful

I stayed in Sandos Playacar with my family last February. Everything was spectacular! We were a group of 8 for ten days in four bedrooms. It was perfect, but next time we will try to book one of the houses of La Hacienda, they are great!
The hotel is beautiful and with excellent service: the rooms are very comfortable and quiet, the restaurants are of different style (Mexican, French, Italian, etc.) and with good food, facilities (gym, pool, beach, etc.) are very good, beach activities and night show are exciting, etc. ... in short, a perfect week!!!
We did our reserves with Georgette Flamm, who did a great job. Everything went smoothly, gave us good advice and was always very concerned about our needs.
Besides the hotel, the Mayan Riviera is spectacular and there are many things to visit and enjoy. We will go back in the future for sure! it is a perfect place to disconnect, relax and have good quality time with family.
Thank you Georgette

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Family with Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 May 2016
Thank you so much Benjamin family for your great and detailed review. It was a pleasure to have you on board :) and I will be delighted to help you in the near future. Regards. Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sean F
New York, New York, United States
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best Family Vacation in years! Sandos Playacar 1 bedroom”
Reviewed 15 May 2016 for a stay in April 2016
1
person found this review helpful

We visited the Sandos Playacar resort in April 2016 and happy to say some of the best family memories were made on this trip. We were 2 adults and our 12-year-old daughter and it was a pleasure dealing with Georgette because she ensured that we received the all-star treatment from beginning to end by extending her Royal Elite privileges to us. Even before we left she made sure that we had our transportation, tours and restaurant itinerary all laid out. She really knows how to take care of her clients!
We enjoyed a large second floor one-bedroom Hacienda which had more than enough room to accommodate us and at least 2 more people. There was one large bedroom with a king sized bed, one large daybed, private bathroom and private balcony area. There was also a living room with 2 daybeds, additional bathroom and private balcony area with a private pool and hot tub in the back of the unit. We were unable to convince more people to travel with us and I’m sure they sure missed out!
I was satisfied with the neat and well maintained resort property. I took advantage of the gym almost every day. I was able to stay active and in shape while enjoying much food and drink. The pool areas were large and clean with plenty of seating to choose from. The grounds were nice to stroll through so I didn’t mind walking and exploring. It was an interesting natural habitat where you always saw iguanas, monkeys and even burros in their own living area. My wife and I both got massages at the spa for a very reasonable price. The staff was always available to answer any questions or help with anything that we needed. Idris, one of the doormen is worth an honorable mention, he always provided information on how to get to local destinations and what it should cost to get there. He even made sure that we didn’t miss our tour bus when we were running late.
The resort made sure to always keep us entertained. Every night there was a stage show in the outdoor amphitheater, featuring dancing and culturally rich presentations featuring food and drink for everybody! The beach was expansive and stretched for miles in each direction with some of the bluest water I’ve seen in many years. Every day there was a themed beach party with plenty of food drink for all. I could get involved or I could just sit back in a lounge chair, lay in a day bed and watch the beach and activities from the Royal Elite private area.
There were many great eating options at Sandos, with five signature restaurants, two buffets and many snack restaurants to choose from. El Gaucho was one of my favorites where I had the best New York steak I’ve eaten in a long time. It was right next door to Fogo de Janeiro with some excellent meat offerings. I think I gained 5 pounds at Fogo the first night the we arrived! The buffet offered many food options in the morning and afternoon, and themed dinners many nights. Some of the best amenities were the Royal Elite member bars located throughout the property. The special attention given by the bartender whipping up drinks and the excellent finger foods in the lounge were just a treat.
If I could ask for anything more it would be for structured activities for teens and evening activities for them as well. Also the wi fi connection was just not good in the room at all. The public area connection was much better.
Once again, the service provided by Georgette was impeccable. She provided a written list of tips and information to make getting around easier, made sure our Royal Elite status was provided and ensured that we had the most comfortable accommodations. I’m so happy that we found her! We are already planning our trip back to Sandos Playacar for next year. Thanks Georgette!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: Large, clean and comfortable rooms
Liked least: Wi fi connectivity was not good.
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 May 2016
Wow! Sean. Thank you so much for all the information on the review about your experience and for all the wonderful words about my services. Hope to see you very soon in the near future. Regards. Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rick M
Level 2 Contributor
5 reviews
3 hotel reviews
“Excellent condo for a family or group”
Reviewed 9 May 2016 for a stay in March 2016

Very large and clean condo, perfect for families or a group. Large king suite with separate room with a table and 2 couches, and another separate locked room with 2 queens. Easy walk to the beach. The premium club (this rental in the haciendas) has a separate beach area, pool, and bar that make it worth it. Food at the buffet is what you would expect at an all-inclusive. The a la carte restaurants were actually much better than most all-inclusives. Beach is much better than others (much wider and easy ocean swimming. Easy access to Playa del Carmen. Georgette is very helpful is making sure everything is great. Many emails to arrange transport, make sure all the details were dealt with, and ensure a great stay. I would recommend this condo, and Georgette to all!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Teenagers
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 May 2016
Thank you Rick and Stacy!! Greatly appreciated the effort in writing this wonderful review. It would be my pleasure to be at your service in the near future. Regards. Georgette.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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