Our experience was a positive one. The staff was easy to work with when booking, and quickly responded to my questions. I had paid in full at the time of booking, but I received another bill for the entire cost, just before we went, but that misunderstanding was quickly rectified.
One of their requests was that we phone them when we leave the airport, so that someone could be there to meet us. I didn't bring a phone so I emailed from the airport and a representative was there shortly after our arrival to let us in and give us a tour of the place. The condo is in a very good location, close to 5th ave. and restaurants, but the street and club noise was mostly nonexistent. Walmart and mega store were both within walking distance although my husband recently had knee surgery so we did use cabs lots because the cab fares were inexpensive as well. We are breakfast at la vagabunda almost every morning...good food and friendly staff. The condo was very clean, and well maintained. We never did figure out how to set the air conditioner, because it seemed to have one temperature...ice cold, no matter how we set the thermostat. So we usually just had the ceiling fans or the central fans on, which would suffice. The website had stated that there was a washing machine, and we never did find one, although we were only there for a week and so that wasn't an issue. The rep lent us a cellphone for the time we were there in case of emergency or any issues, which was very thoughtful. However, I did try to call her regarding the air conditioner, and the message that answered was in Spanish so I didn't continue with the call. We had prearranged the checkout time and the rep was there right on time. The checkout process was quick and easy and we receive our entire damage deposit back. One issue we did have was that the tenants above us were noisy, pushing chairs around and the screeching of the chairs would start around 7 am. And the other concern we had was found accidentally, when my husband punched in the wrong combination to the keypad to give us access to the only set of keys, and the lock opened anyway. We opened the lock, using 4 different combinations, which was a bit unnerving. There is a pool in the courtyard which is nice, but the water was very cold. We did spend a lot of time on the patio which was nicely shaded. All In all, a really nice time and the condo helped make it so pleasurable.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|