We stayed at this hotel for 3 nights during mid July this year. We had a room in the main building. The room was clean and comfortable with a safe, tv which we never turned on, small fridge with purified water. The bathroom was very clean, everything worked, the shower had plenty of hot water and pressure, no issues there at all. Adequate supply of towels. Aircon was rather noisy but we do not have it on all night anyway, as it gets too cold.
Breakfast was included in the room rate, it was perfectly adequate with various options available for eggs and French toast, waffles etc and the usual offerings as part of the buffet.
The welcome at reception was unexpectedly mediocre, reception was manned by two young women who were not very efficient or welcoming. They did not inform us of very important things eg to only use the bottled water for brushing teeth. Thankfully David found us later and filled in the gaps in what we should have been told. He was very good and the only person at the hotel who made us feel welcome. Javier at breakfast was also very nice but the other staff were not that friendly. The barman was quite busy surfing the net when we wanted a drink, looks as if he was shopping for a car, If a barman has his back to you while you wait to order a drink and surfs the net, it is does not make you feel very welcome. When we did get our drink, it was very good. There is a daily happy hour.
The hotel grounds are lovely, the swimming pool is really nice, the hammocks are a delight to sit on, the gardens are well kept with beautiful plants. The proximity to the beach is wonderful and the seating area near the sea is a lovely spot to have your cocktail.
Getting to the hotel from Playa del Carmen was easy although we were surprised at the unmade road section, which was not nice to drive through, but it is only a very small part of the road, the rest is fine. We thought we would never find the hotel in the dark but in fact we had no problems.
Wifi was an issue, we reported that we could not get connection in the main areas of the hotel nor our room. It was fixed by the next morning though.
The beach itself is average I would say. I am not saying that because there are a few rocks in front of the hotel, this is not an issue at all. It is because the sea water is not clear and was not inviting. It could have been the time of year as other photos make the water seem much bluer and nicer than it was when we were there.
The biggest disappointment was the food. We only ate one evening meal there and it was the most expensive we had whilst in Playa and the most disappointing. It was billed as a Mexican barbecue. It was not nice at all; guacamole served at the buffet in a big pyrex dish with an ice cream scoop so you can help yourself and other salsas with nachos, followed by things that had been cooked in foil and piled up on the barbecue. I had the grouper which is a fantastic fish which had been obliterated by this cooking method. How can this be done to a grouper? I just didnt know what to have with it since the accompaniments were so few, a grilled spring onion, boiled corn on the cob. I can make a better barbecue at home. Why serve food in pyrex dishes when Mexico is full of beautiful ceramics? The menus the previous evenings were not inspiring at all, things like mushroom soup followed by spaghetti bolognese. I make spaghetti bolognese after work when I can't think what else to cook and do not expect it in Mexico as the main course in a hotel restaurant.
If the food issue could be sorted, this could be a fantastic place. The small niggly issues like aircon and unfriendly reception staff can all be overlooked, but not the food. With the stiff competitiion from AI hotels, they really need to step up to the mark.
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- Also Known As:
- Petit Lafitte Hotel Playa Del Carmen
- Petit Lafitte Playa Del Carmen
- Petit Lafitte Mexico/Riviera Maya - Playa Del Carmen