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“A one of a kind luxury resort! Even seasoned travelers will be blown away!”
Review of Rosewood Mayakoba

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Rosewood Mayakoba
Ranked #1 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 7 March 2012

We haven't found anything yet so close to the USA that compares. We already knew that it is one of the top resorts in the world, selected as Mexico & Central America's Leading Luxury Resort for 2011 and 2010 by World Travel Awards. Then, the day after we returned from what we knew was the most romantic trip of our lives, we learned that Rosewood was selected by Gayot as one of the world’s 10 most romantic hotels. The fabulous memories came flooding back!
If you like the ocean, like nature, like luxury, and love to be pampered, this is the place. Whether it's a long weekend (it's so easy to get to) or a longer, relaxed vacation, the Rosewood Mayakoba will not disappoint. Some high end resorts are a bit too stuffy for our taste, but Rosewood is the essence of beach casual. There's no big, grand lobby here; there's no big building, there's only beautiful small, individual buildings in harmony with nature (the lagoon with a boat dock on one side of the suite, the beach on the other side, and the mangrove). You can even catch a boat from your suite to elsewhere in the resort.
We have been to many 5 and 6 star resorts, and this is our favorite. It's so close, so comfortable and so wonderful in every way. The location is terrific; right near Playa del Carmen, a town that feels like a little bit of Europe in Mexico. Although we loved going into town for the great restaurants and nightlife, it's hard to leave Rosewood, the restaurants are so good. The best of both worlds!
You get your own personal butler with each suite. At first, we were a bit apprehensive: why do we need a butler? But they are so kind and sensitive about your privacy, we grew to really appreciate this perk. Whether it's an extra Nespresso, a DVD, unpacking service, running a warm bath, information or whatever, they are the best.
The rooms are also amazing. You definitely can't call these standard hotel rooms. The suites all have interesting architecture, materials, and decor. No expense was sparred to create a luxurious environment in harmony with nature. The spa is another ah-ha moment; really cool, on it's own little island.
You really feel safe and secure here. I guess that's why you always see celebrities and VIP's there, but beware, you may not recognize them in a tee shirt, shades and a baseball cap; it works for them too.
One very cool thing about Rosewood Mayakoba is that it's within the magnificent development of Mayakoba. It's not just one resort by itself. The developers, OHL of Spain, have created a high end development including the Fairmont Resort and Banyon Tree Resort. They are all connected by a world class golf course (just hosted the PGA) and waterways (lagoons) as well as the beach. The lagoons were created from the natural cenotes in the area. We've never seen anything like it! You can golf cart around or take a boat ride; there's bikes too. This allows you to visit the other resorts for lunch, dinner, spa or whatever without ever leaving the development. It's really nice to be able to check out the other resorts without leaving the safety and comfort of Mayakoba. That's unique.
In summary, if you're looking for true luxury in a casual beach setting that's a hop, skip and jump away, you definitely ought to check out Rosewood Mayakoba. It is truly a unique experience combining nature with all of the modern conveniences. You won't regret it!

Room Tip: It will depend on your preferences. We liked everything we saw.
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  • Stayed: January 2012, travelled as a couple
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3  Thank PeacefulOdyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 March 2012

We have stayed in several Rosewood hotels and they are uniformly excellent. We went for a long weekend and could not have been happier. The concierge was extremely responsive before we arrived in helping set up things for us. She was equally responsive and resourceful for requests made while we were there. We felt pampered from our arrival until our departure. Initially I was a little disappointed by the walk to get to some of the facilities (although golf carts came by frequently). However, we soon learned that it was not a long walk at all. Our suite was ocean front and it was wonderful to get up and be so close to the ocean. We have nothing but positive comments about the hotel and the experience. (They set up a scuba diving excursion that we really enjoyed.)

Room Tip: If you love an ocean experience, stay in the ocean side rooms. I do not think we would have been as...
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  • Stayed: March 2012, travelled as a couple
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3  Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

As promised, this is the third submission in the breakfast on the Mayan Riviera "series". Check out the submissions featuring the Esencia and Maroma Orient Express. More to come so stay tuned.

The Mayakoba development is situated about 10 km north of Playa del Carmen. It is a large resort property built among mangroves, forest, luxury golf courses and a beautiful beach that seems to never end. The large Mayakoba entrance is well marked and you will recognize it by the wide white wall structure housing a security booth and a guard screening entries into the property.

Mayakoba is home to two of the most beautiful hotels on the Mayan Riviera: the Rosewood and the Banyan Tree. The Mayakoba beach, stretched in front of a few resorts, is a wonderful long beach with pure white sand and great surf. Beach walking, shell hunting (find them but leave them on the beach) or a swim (if it's calm) are fun to do after breakfast at one of these lovely luxury hotels.

Once through the Mayakoba gate turn left and watch for the small Rosewood sign directing you to a narrow lane winding through the dense but manicured forest ending at the reception. Leave your car with the valet and let them know you have come for breakfast. There is no charge for parking but leave gratuities when they bring back your vehicle upon departure.

Rosewood

The Rosewood is a sister resort to Las Ventanas al Paraiso (Windows to Paradise) in Cabo San Lucas and is every bit as glamorous. The hotel is situated around winding lagoons among mangroves and an electric powered boat will deliver you to your individual suite on the beautifully landscaped property. Sometimes a little crocodile can be viewed sunning itself on the edge of the water, observing the scene. Nothing to worry about though. The lagoons are regularly monitored for wildlife in this beautiful natural ecosystem and when necessary, the little crocs are moved to another, more remote location. Look out for special fowl that call the mangrove home. The Rosewood is nestled in this natural setting seemingly without disturbing it, blending nature and structure in perfect harmony. The open air architecture merging stone, glass, water and air, the large pots filled with blossoming bougainvilleas, giant cactuses and the gorgeous landscape make this place a true paradise.


Reservations are not required for breakfast but I recommend calling anyway to avoid surprises and it makes it easier to get through the entrance gate. The security guards are sometimes reluctant to let you through without reservations but just talk them through it. If you are visiting between Christmas and New Year’s the hotel may not accept outside guests.

Breakfast is served in Casa de Lago, set near the front lagoon and main pool. You could sit inside but the covered porch is where we like to settle for breakfast. A beautiful buffet is set out inside with all the breakfast side offerings, from fruits to cereals, yogurts, pastries and cheeses, but you choose your main breakfast dish from a menu (included in the price of breakfast). The breakfast main course menu features an enticing selection of Mexican specialties including juevos revueltos (divorced eggs), chilaquilles, juevos rancheros and the more international selection of pancakes, waffles and French toast. You will not be disappointed with any of these choices. My favorite breakfast entree is the roasted poblano pepper stuffed with scrambled eggs and served over a light tomato sauce. A drizzle of crema and a little pickled red onions add colour and flavour to this perfect creation. A selection of fresh juices is also part of the breakfast experience at the Rosewood. Try the green one, with chaya and pineapple. It's full of flavour and packed with nutrients.

After breakfast settle with a cup of coffee or select one of the teas they offer and linger a bit before heading to the beach. To get to the beach catch a ride in a "chauffeur" driven golf cart (located at the front, behind the reception, where you drop off your car). At the end of the beach walk return for lunch at the Punta Bonita, the Rosewood beachside restaurant by the beach pool. Catch a ride back to the reception in one of the golf carts but before getting back to your car check out the store near the main building for fabulous jewelry by IDE, a local artist with a store in Playa on 5th Ave north, and for Helen Kaminski's famous straw hats. If you like the Pineda Covalin silks, from cover-ups to scarves, you will find them here as well.

I should mention the wonderful Rosewood spa, but look for a full report on spas in another series of upcoming submissions on spas.

Enjoy your Rosewood experience.

  • Stayed: January 2012, travelled with family
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3  Thank OliveOilandLemons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

Just got back a week ago from Mayakoba. I have to say my husband and I were in pure bliss! Aside from the check in woman who we both thought was snobby and not very friendly, the rest of the stay was perfect. Gabriel was such a friendly and accommodating pool server. All the rest of the staff was great. The food at both restaurants were good, not great. We had everything from sea bass to lobster pizza to ceviches of all types. Catch of the day was nothing great, even our server didn't sound too enthused about it, but I tried it anyway. Room was spectacular over the lagoon. The birds chirping every morning was amazing! Would definitely go back! Couldn't really go in ocean, lots of rocks and water was rough.

Room Tip: Loved over water lagoon.
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  • Stayed: February 2012, travelled as a couple
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2  Thank travelerRockville_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

We spent 10 days here during peak February break (presidents day week), as well as a few days afterwards. It was truly like two hotels.

During break - kid fest
- almost every party staying at the resort seemed to have kids with them. Some babies, few over 10 or 12. The resort can definitely accomodate the traffic - you do not need to wait for chairs or miss out on a chair at either location (pools or dining). However, the noise level was higher than anticipated.

After break - Rosewood tranquil
- reminded us of Las Ventanas, but a little more laid back and definitely much larger than Los Cabos. Quiet, serene, breaktaking.

The service is not Las Ventanas, but its definitely better than other resorts. (E.g., definitely better, more personalized service than a Ritz)

We enjoyed our stay but toy with the idea of being there when there are less families. We did travel with our kids (10 and 12).

The resort actively markets to families with babies and toddlers, so expect to see at least a few families with kids at this resort any time of the year.

Accomodations, grounds, buildings - as stellar as noted in other reviews.

Room Tip: If you like the beach, ask for a suite in 300/500/600; found the 100's near the spa have a great...
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  • Stayed: February 2012, travelled with family
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7  Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

We visited the Rosewood Mayakoba in February 2012 and after reading the reviews on Trip Advisor, were looking forward to a luxurious vacation. We should have put more stock in the negative reviews – our experience was anything but the luxury we anticipated.

First, there are some positives. The rooms are incredible -- they are large and well maintained. Likewise, the plunge pools are large and can be heated to an almost hot tub-like temperature, which is very nice. The complimentary snacks at the pool and beach are excellent and far better than we’ve received at Four Seasons and other comparable hotels. The hotel also provides complimentary coffee and cookies in the morning, but does not advertise it and we only happened to stumble upon this on our last day. The gym is nice and well stocked with equipment (although it did start to smell and become cramped when I shared it with 5 other guests during a mid-day rain storm). Finally, much of the staff is lovely and accommodating. (However, as noted below, there were some staffers who were downright rude) Also, if you are willing to pay for it, have the hotel make arrangements for a driver to and from the airport. This was lovely and made the start and end to our trip stress free.

On to the disappointments:
1. There is construction on the beach. It is loud and was going on all day, every day during our stay. This is a different construction from some of the pictures on Trip Advisor of the unfinished residences that are visible from the beach front rooms. Perhaps because of this construction, guests are cramped together at the beachside pool and only about 10-15 beach chairs are available on the slice of beach not directly in front of the construction.
2. The beach itself is narrow (i.e., not much width between the stairs leading to the beach and the ocean). What this means for guests of the Rosewood is a constant stream of walkers from other hotels coming a bit too close for comfort. There is an all-inclusive Sandals to the left of the hotel and it’s guests tended to walk the beach past the Rosewood and towards the Banyan Tree (which is to the right of the Rosewood). For this reason, if you are staying in a beach front room, I would recommend requesting one that is farther away from the pool area. The beach is a bit wider there and/or the rooms more set back, so those rooms looked to be a bit more private.
3. The pools have issues too. The pool that is adjacent to the beach is quite small. During peak vacation time, I suggest you get up early to get a spot this pool. At one point, there were four or five couples in the pool at the same time and it was virtually filled to capacity. Since space was limited at the beach, we tried the pool next to reception and the restaurant one day. This pool is large and there is plenty of space, but there are a few problems. First, here is absolutely no breeze at the lobby pool and it was HOT. We could not sit there all day and certainly not in the middle of the day when the sun is at its strongest. Second, the balcony of the breakfast buffet overlooks the pool and we found it odd to be laying out below diners. Note that the lounge chairs at both pools and the beach are extremely uncomfortable and we expected better from the Rosewood.
4. The food is not acceptable. I know that many have praised the food in their reviews, and perhaps we are more critical because we live in New York City where there are excellent Mexican restaurants. All of the food -- in every single restaurant and from room service -- was low quality and poorly prepared. Much of the food tasted like it was premade and reheated (have you ever eaten microwaved steak? Disgusting) In fact, we were told by one waiter that we could not make changes to dishes on the menu because the food was prepared before service. I personally had stomach issues for days after returning home and wish I had heeded some of the older reviews that mentioned the same. Some culinary advice: (a) Skip the tequila bar, except for the beverages. The food there is inedible and the menu is too limited; (b) Breakfast is the best meal of the day at the Rosewood and room service was a notch better than the restaurant offerings; (c) Don’t expect Mexican food offerings like table side guacamole or authentic Mexican rice, we’ve had better from Uncle Bens; (c) The small plates at dinner at the beachside restaurant were the best the hotel has to offer.
5. Overpriced is an understatement when it comes to eating at the Rosewood. None of the prices on the menus include tax or service charge. An ocean side pizza listed at about $12 probably turned out to be closer to $20.
6. The breakfast buffet is the best meal of the day, but it too is extremely expensive and the staff does not offer the less costly options unless you specifically ask (so thank you to Trip Advisor members that included this in their reviews!). To me, this is just poor form. But, make sure to watch your bill at breakfast. Even when we told our waiter that we wanted the continental buffet and did not order anything off of the menu (which is part of the regular, all inclusive buffet), our waiter charged us full price because he noticed that we took some cheese off of the buffet. We had done the same on all prior mornings and were never advised that cheese was not part of our dining selection. (I mean, it is sitting right next to the fruit) The resulting exchange to lower the bill was quite nasty and left a sour taste in our mouths.
7. Upon arrival, the hotel puts a “hold” on your credit card of an outrageously large amount. It probably was three or four times more than our actual bill. While this amount is not charged, the hold, the front desk admitted that the hold takes a few days to be released after checkout. This is not only strange, but it could cause a problem for someone with a low credit limit on their card. Our conversation with the front desk about this practice was tense and two different staffers could not properly explain the practice.
8. Bring bug spray, especially if you plan to sit on your patio overlooking the lagoon.
9. Do not expect peace and quiet. Rooms are either attached or spitting distance from neighbors. This means that you cannot sit on the patio or be in the plunge pool without hearing your neighbors if they are doing the same.
10. The wireless is spotty if you are trying to connect to the Internet with more than one device at a time. In other words, you cannot both be on laptops at the same time.

Room Tip: We preferred our lagoon room located on the path to the beach over those closer to the fitness cente...
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  • Stayed: February 2012, travelled with family
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64  Thank SKara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

My husband and I just returned home from an 8 night stay at the Rosewood Mayakoba. There was good and bad, and for me, I would have needed a perfect experience to give the hotel five stars. First, the good...

1. The rooms are absolutely gorgeous. We stayed in a studio lagoon suite. They are clean, large, private and amazing! There was nothing missing here. We thought our location in Room 318 was terrific too! Just a short walk to anywhere we wanted to be.
2. We spent our days by the pool away from the beach (there were a lot of little kids at the beach pool and since we were traveling without our teenage kids......)
3. George, an attendant at the pool. He was awesome! He set up our chairs every day and kept checking throughout the day to see if we needed anything.
4. The unlimited complimentary bottled water. I am a HUGE water drinker and to have this amenity was great!
5. The friendliness of the staff. Everyone always says hi and smiles, but I would not say that people knew our name by the end of our 8 day stay.
6. The "amenities" handed out at the pool. Every couple of hours, the pool staff would hand out a little smoothie or taste of food.
7. The spa/workout room. Both are complimentary, so take advantage of them! Although the workout room is small, the equipment is state of the art and there are towels, snacks and water. Every afternoon, I would take a nice swim in the spa pool (aka the adult pool). Then, my husband and I would either go for a steam, sauna or jaccuzi.
8. The restaurants were accommodating with food. I am a picky eater, and they allowed me to make changes to the dishes.

The bad:
1. As the week went on, and the resort became more crowded, the service at the restaurants was much slower and less attentive than the beginning of the week.
2. The restaurants. We found the food to be good, but not very gourmet. However, we did leave to go to the other two resorts at Mayakoba (the Fairmont and Banyan Tree) for three different meals. I have to say that those meals were stellar! Also, the hotels offer complimentary shuttle service between all of the Mayakoba resorts
3. The lack of help from the concierge. We had requested through our butler to have a reservation at El Puerto at the Fairmont. He confirmed it for us. When we should up for dinner, they said that there was no reservation for us. We ended up calling over to the Rosewood, where they tried to tell us that our Buter had changed the place; I knew that was not true. Anyway, my point is that the other two times we went to the other resorts, we went on our own volition and had no problem getting a table. So, there was no need for the conceirge or butler...go on your own and experience these resorts yourself.
4. Complete lack of nightlife. Although it is nice to have peace and quiet, there were absolutely no guests out after dinner....not hanging by the pool or in the bars. Perhaps if the hotel had some kind of music or entertainment, it would draw more socialness
5. There is really no beach. My husband and I are not beach people so this didn't really bother us, but I could see it being an issue. The beach is very small
6. The spa. Our body wrap and massages were average at best.
7. The beds were too soft for our liking.

  • Stayed: February 2012, travelled as a couple
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11  Thank stephj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rosewood Mayakoba

Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa del Carmen
#1 Spa Hotel in Playa del Carmen
#1 Top resorts Hotel in Playa del Carmen
#1 On the Beach Hotel in Playa del Carmen
#2 Romantic Hotel in Playa del Carmen
#8 Green Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Price Range: £628 - £1,508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Official Description (provided by the hotel):
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen. Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty, and pure, simple refinement. The ecological enclave of Mayakoba is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. ... more   less 
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Mexico/Riviera Maya - Playa Del Carmen

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