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“My 5 days at the Rosewood Mayakoba”
Review of Rosewood Mayakoba

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Rosewood Mayakoba
Ranked #1 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Chicago, IL
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“My 5 days at the Rosewood Mayakoba”
Reviewed 30 January 2009

I just got back from 5 days at the Rosewood Mayakoba.

If you've stayed at the Rosewood Las Ventanas, the Rosewood Mayakoba isn't even close relative to LV's service.

Overall, the resort is beautiful. Actually, the property is really beautiful and if you like birds it sits on a major estuary with all different types of birds.

But the service..forget it. The place isn't even close to other Rosewood's I've stayed at and just completely missed the mark. It's not a cheap place to stay and again if you've stayed at other Rosewood's this place isn't up to the usual standards. In fact, I'd bet that they hear that a lot because I just felt so let down by how "blah" the entire staff was. While extremely nice, just don't get it.

I could go into so many examples I'd run out of room writing them.

  • Liked — The room
  • Disliked — The service
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank ktellison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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san pedro
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 January 2009

Great hotel, the setting is perfect. The infrastructure is great, pools, restaurants, etc. Ther service was just ok, it needs more time. We've been to Las Ventanas, also a Rosewood hotel, in Cabo San Lucas, and they have much better service. The food was very good but not very fancy. The price your paying is primary for the investment of the hotel and not for the service. In conclusion a very good experience but needs more time to improve the average service.

  • Liked — The place and setting
  • Disliked — the service
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank mrivero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2009

For my wife's 40th birthday, we celebrated at the Rosewood Mayakoba. 4 other couples joined us for a quick (3 night), adult only get-away. This was not our first time in the Mexican Riviera, nor was it our first time at a great Mayakoba Hotel. It was, however, the most enjoyable trip we have had by far. The Rosewood is a truly beautiful hotel with an exceptional staff and unparalleled service. At every level... reception, concierge, room butler, restaurant staff, spa services and workout fascilities... this was by far the nicest and most attentive staff we have ever experienced at a hotel anywhere in the world. The rooms are amazing (even better than the pictures) and the food is excellent. This is without doubt the nicest hotel we have ever stayed in anywhere in Mexico... Any beach destination in the world for that matter.

  • Stayed January 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank NYCParkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 January 2009

We just got back from a 4 night stay at the Rosewood . The service is great.From the grounds keepers to the wait staff to the golf cart drivers everyone goes above and beyond to make you feel special . The rooms are great plunge pool and private deck provide a place to spend quality alone time . The bathrooms in all of the suites are better than any four seasons I have been to they are really fantastic . The outdoor showers that every suite has are also something not to be missed . We are foodies and eat in NYC quite often and we found the food really good..We ate at all 3 resort restaurants and found each one quite enjoyable . We also ventured over to the Mandarin and ate at there restaurant Ambar and found the food also very good . The beach is not the caribbean but it is very pretty the service at the beach was great . We really enjoyed the Spa and we each had a few treatments and spent some time in the spa enjoying the amenities . All in all we relly liked this hotel and felt it was well worth the cost . We will most definetly return to the Rosewood.

  • Liked — very private resort
  • Disliked — Distance from lobby to beach
  • Stayed January 2009, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJHockeyMom26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southlake, Texas
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 12 January 2009

My husband and I have stayed at many Rosewood hotels. When beginning our search for a place to take his Executive team and their spouses for a reward retreat, we chose the newly opened Rosewood Mayakoba.

My husband and I traveled to Mayakoba in February 2008 to check things out and meet with the event planner. Although the spa had not opened nor had all the rooms been finished, we we pleasantly surprised at how smoothly things ran.

We stayed in one of the beach villas and thoroughly enjoyed the room, plunge pool and decor. The housekeeping service was incredible. The laundry service delivers your clothes on special hangers and your folded laundry in the neatest little basket. Nice touch....

If you stay on the beach, you will either walk to the lobby area, take a golf cart shuttle or ride in the shuttle boat. The boat ride is a fun experience. We were met when we arrived at the resort with a drink and small hors d'oeuvres on our boat ride to the beach via the lagoon. The shuttles run constantly so you almost never have to call one.

The restaurant on the beach called Punta Bonita was our favorite. Some of the best fresh fish tacos I've ever eaten....don't forget to ask for the roasted pumpkin seed dip (earthly flavor like you have never experienced). Service was always A+. The Casa del Lago was very nice also...located right next to the lobby and main pool. The sommelier suggested a delicious Spanish wine that was the best! Food is pricier here than the other restaurant, but really good! Next to the restaurant is a glass enclosed room where you can check out the available wines and Cuban cigars.

A great afternoon spot is Agave Azul Raw Bar & Tequila Library...and I mean library. Every kind of tequila you can imagine. All there for the tasting. Fresh seafood tapas style with a freshly made margarita will set your hair on fire! WOW!

Our scouting mission in February 2008 was a success. Our event planner, Tulio, had everything ready for our 28 guests in April 2008. There were a few small hiccups, but all in all our April trip was just as we planned. I received thank you notes from all the guests saying it was the best and most relaxing 5 days they have spent away in a long time. "Over the top" was how most described the experience.

All the ladies and some of the men visited the spa and raved about the experience. Tranquil, attentive and worth every moment were some of the words used to describe the spa by our group.

The beach and water are incredible. Strolled on the white sand and meditated. Peaceful beauty!

  • Liked — Beach location
  • Disliked — Nothing
  • Stayed April 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank SkysMomLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Tx
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 January 2009

Great service, food is okay. The crowds are sparse and mostly older.

  • Stayed January 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clowntoe
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 December 2008

After significant research on Tripadvisor looking for a beach resort, we decided to head to the Rosewood Mayakoba. We were going with our 2 year old son, and my main focus was to not stay at a "couples only" or "families only" resort. I wanted a place where we still felt like we were on a special vacation, but where I wasn't overly concerned about my son ruining someone else's good time. As it turns out, this was the perfect choice.

We stayed in a beachfront suite. I would recommend this or the oceanview suite to anyone heading to the resort. The oceanview and beachfront suites (500-600 range numerically), are separated by a swath of land from the lagoon suites, the main restaurant, and the main pool. That sounds awful, but it's precisely what you want. The only reason to head this way is for the tasty breakfast. Otherwise, you absolutely want to spend time at the beach pool, beach restaurant, and of course the beach itself.

If you have young children, the beachfront suite is what you want. The weather wasn't ideal while we were there, but while my son napped, my wife and I were able to relax in our plunge pool and on our deck, looking at the ocean. Other families with children who stayed lagoon front were not so lucky. Also, there are no stairs to worry about in these suites (compared to the oceanview suites, which are second story suites). I would recommend the oceanview suites to anyone traveling without children or without disabilities - they're in the same area, and while not right on the beach, it's a short walk.

As far as the beachfront suites go, they are essentially duplexes, two per building. The closest to the pool complex (restaurant, kids' center, etc) is 600, then 601, etc. I suggest staying in the closest one they'll give you. It's very convenient to walk from your private sundeck to the pool/restaurant/bar, and back directly over the beach.

On the topic of the beach, reviewers here are correct. It's not your deep bay style beach. If you've spent time at Caneel Bay or other Caribbean island resorts, you'll be disappointed in this particular aspect of this resort. However, I promise you'll completely forget about it due to the service and beauty of the resort.

On a final note, the service was excellent. Excellent for us means friendly and attentive, but not sickeningly so. They hit the sweet spot there.

We will absolutely return to the Rosewood Mayakoba. I would like to try Las Ventanas based on the reputation, but I think it would be hard to beat Mayakoba at this time. Good luck with your search.

  • Liked — Service
  • Disliked — Food
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Clowntoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rosewood Mayakoba

Property: Rosewood Mayakoba
Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa del Carmen
#1 Luxury Hotel in Playa del Carmen
#1 Top resorts Hotel in Playa del Carmen
#1 On the Beach Hotel in Playa del Carmen
#2 Romantic Hotel in Playa del Carmen
#8 Green Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Official Description (provided by the hotel):
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more   less 
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen
Rosewood Mayakoba Mexico/Riviera Maya - Playa Del Carmen

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