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“Wonderful family vacation - educational as well”

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Grand Riviera Princess All Suites Resort & Spa
Ranked #79 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
New Brunswick, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Wonderful family vacation - educational as well”
4 of 5 bubbles Reviewed 6 March 2012

This review is actually for our stay from February 18th to February 25th 2011. The trip included 3 adults and was a University graduation gift for our daughter as she is history major.

We had booked the trip with Air Canada Vacations through Sears Travel with the professional help of Margo Cormier – great service. The trip was booked in early fall 2010 and you can imagine our shock when along with the rest of the world heard about the tragic event which occurred in November 2010 at the Resort. We were not booked into the Platinum section so we did not let the event discourage us from making the trip.

We arrived in Cancun on Friday February 18th 2011 and travelled by shuttle van to the Riviera Maya arriving at the Grand Riviera Princess in just under an hour. Imagine our surprise when we checked in that we were upgraded to the Platinum section. The incredible work done by the Resort staff masked any of the signs of the tragic event. I work in the field of life safety and emergency planning and from what I seen I had no concerns for our personal safety.

It did not take long for my family to question what the naysayers had to say about this Resort. Could this be the same Resort that some people complained about? From the registration and check-in, meals, entertainment, the abundance of one’s favourite beverages, the caring nature of the staff; we had nothing but praise for this Resort. We stayed on the Riviera side however you get access to both the Riviera and Sunset Resorts. They are pretty much the same, with different restaurants and bars.

On Saturday morning we attended the briefing by our Air Canada representative. This session was very helpful as we decided on three excursions to satisfy my Mayan history buff which we chose to book through our Air Canada Rep. We took the day long tour to Chichen Itza, also the day long Coba - Mayan encounter expedition, and the half day Tulum Express. We never regretted taking these tours, fantastic and knowledgeable tour guides – and worth every peso. For your information I decided to charge the 3 tours to my credit card and found that I got a better exchange rate. Hint, hint. We spread the trips out with a day off in between to rest as there is a lot of walking, but oh so worth it. Here is a bit of information on the tours:

Chichen Itza
No visitor to the Yucatan Peninsula should leave without visiting Chichen Itza. Over 25 square kilometers, Chichen Itza is one of the most studied and visited ruins of the Mayan world. You will learn about the most impressive building, the Castle of Kukulcan (Pyramid), which rises to over 30 meters. However it is no longer possible to climb the pyramid. You will also see the war-like symbols of the Ball Court and discover the Platform of Eagles and Jaguars, and much more. Chichen Itza was voted one of the New 7 Wonders of the World in 2007. On the way you will also stop at a Cenote which is a deep natural pit or sinkhole, resulting from the collapse of limestone bedrock that exposes groundwater underneath. Especially associated with the Yucatán Peninsula, cenotes were sometimes used by the ancient Maya for sacrificial offerings.

Coba - Mayan encounter expedition
The tour will have you exploring Coba in the midst of the Mayan jungle. Cobá is one of the most important archaeological sites in the area. It was at one time a very large city spread over 80 square kilometres. The main pyramid, Nohoch Mul meaning 'large hill', is 42 meters tall (138 feet) and is the highest in the Yucatan peninsula – this one you can actually climb and the view from the top will take your breath away. You will also visit an authentic Mayan village where you will enjoy an authentic Mayan meal. Then you can canoe on a lake and if you are lucky you may get a glimpse of numerous monkeys then soar on a zip-line through the Mayan jungle – watch out for the crocodiles, take part in a Mayan purification ceremony before making a thrilling rappel descent to submerge yourself in an ancient cenote all while hiking through the jungle.

Tulum Express
We took the half-day tour to discover Tulum, the last city built by the Maya and once a busy port. Discover one of the most beautiful Mayan cities and the only one overlooking the Caribbean Sea. Tulum is thought to have been a major Mayan port. You can explore the temple of Frescoes, the Temple of the Descending God, and "El Castillo" in its grandeur on the top of the sea cliffs. Then you can take a quick dip at one of the most spectacular beaches on the Riviera Maya.



The room in the Platinum Section at the Grand Riviera Princess was very nice and spacious - well decorated. You get a large marble shower, a Jacuzzi in the bathroom and one on the balcony which we didn't use. The Platinum building is absolutely gorgeous, and just about a 2 minute walk to the beach where there is a private area for guests in the Platinum and Villa sections. The Platinum section was located at the end of the resort but you get there in 5 minutes or less from the principal lobby with the shuttle which we only used on arrival as we needed to walk after the fantastic meals we enjoyed during our stay.

The grounds are absolutely beautiful! We had the opportunity to try almost all of the a la carte restaurants, with our favourites being Swiss Restaurant “La Fondue” (where the waiters entertain you the whole evening), and the Asiatic Restaurant “Miso”. Excellent service and the meals were delicious.

There is always something happening day and night at the resort so you can do as much or as little as you wish. Take the time to get to know the resort staff, they are absolutely wonderful people who will go out of their way to make you stay as pleasant as possible; but remember we are guests in their country and a little respect goes a long way. We truly enjoyed our stay and will be back for sure. Hasta luego to our many friends at the Grand Riviera Princess.

  • Stayed April 2011, travelled with family
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Helpful?
11 Thank NewBrunswickFroggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, 12 March 2012
We want to thank you for all the good comments that you gave us. We are pleased to have guests such as you who take the time to give us the feedback we need, in order to maintain our own high standards of quality and those of our guests. Sincerely The Manangement
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1 review
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

No sense in reading only the good reviews like i did. I have been to the Mayan about 10 times, this was by far my worse resort. We are not whiners or hard to satisfy. I read reviews before going and discounted the negative reviews because I know there are some people you just can't satisfy. I should have listened. We stayed in the Platinum section.
The resort is huge, clean and esthetically appealing. The staff are very nice and you should never worry about your personal safety there. The La Fleur resturaunt is good. The entertainment is good. The disco is fun. The pools are okay.
The down sides are; the beach is awful. It's covered in seaweed, small and very rocky and washed out.
The food is awful in the buffets. The mosquitoes are wicked and the welts they leave are huge. Make no wonder since you're surrounded by bogs and slews. Even between the resort and beach. Money; It's not $13.00 in taxi to town it's $20 one way. Dental floss on the resort is $6.00 and potato chips are $13.00 !!!! If you think for one second that leaving a $20 tip on the first day will get you more water or beer in your room, it won't. I left a note requesting same in Spanish, nothing. The mini bar is stocked with two beer every second day. There's a roped off beach section that you can lay on that will only cost you $22 per day per couple even if you are Platinum !!!! It's ridiculous.
We did not get any champagne or cold towels upon arrival nor were we given any direction on room, buffets or anything. The private pool is small with not enough chairs for your Platinum section. The pool butler service is good, tip or no tip. The room service available 24 hrs is $6.00 not including the tip so I don't know where the all inclusive came from but the food we ordered was disgusting so paying $16 for that nasty stuff at a 5 star is gross. All in all, we were not impressed. There's far too many
nice resorts up and down that coast to go back to this one.

  • Stayed February 2012
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
9 Thank Christyterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, 12 March 2012
Thank you for taking the time to share your feedback of your recent stay with us.
We are sorry if these inconveniences spoilt your vacation in any ways, we would like to let you know that corrective measures have already been taken regarding your comments. Sincerely The Management.
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Little Current, ON
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

I will keep this short -- you have read several reviews on this resort -- it is huge; beautiful, well kept grounds; would suggest that you disregard several of the negative comments-- mainly about the food -- what one person likes, another may not so to each his own -- our only major complaint -- we had booked a swim up room at the Riveria side ( area with most sun ) but when we arrived they had told us that we were upgraded to the Platinum section swim up section -- sounded ok to us, however the pool was cold --- I think what they do is over book rooms ( which I think was our case ) and pacified us by the upgrade. Had I known the pool was so cold, I would have not taken the upgrade---they told us that we could change rooms but it was a first come, first serve basis and we would have to go back daily to check -- too much of a pain in the butt, so we stayed at the Platinum section ...all in all we had a great time ... will not return to this resort -- it is too big for us and we have been spoiled by the Riu/s. They definately need to do something about the cold pool ----Feel free to email me , if you have any questions,

Room Tip: Rooms in the Platinum section ( Laguna ) only receive sun for about half a day --- very quiet adult...
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  • Stayed March 2012, travelled as a couple
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Helpful?
7 Thank alke58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, 13 March 2012
Thank you for posting your feedback about your recent stay with us.
We are sorry to hear that you did not enjoy your stay as much as you had hoped for it. We have especially noted your comments about pool temperature, we are working in that issue.
We hope that you will be able to visit us again and enjoy our Resort. Sincerely The Management.
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Louisville, KY
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

This resort is full of hits and misses. If you are looking for sweeping views of Caribbean turquoise ocean, go elsewhere. If you love being surrounded by lush tropical green, you'll love the long winding pathways with "Mayan" statues and the flora and fauna.

It is BIG! Actually two resorts on one property, the Grand Riviera Princess and the Grand Sunset Princess. So that 670 rooms you see when shopping, is actually only half the actual size of the resort. The two resorts share all amenities... restaurants, pools, bars, etc. That being said, we never had trouble getting pool chairs or dinner reservations. The biggest issue with the property's size is that the layout is all length instead of width. The lobby is very far from the ocean, a fifteen minute walk.

The only complaint we had with our room was the bed (and pillows) were hard and there was no clock. We asked the concierge and we were awarded with a clock that was never set to the correct time, but the beds improved a little. Needing a card key to turn on the lights was a little inconvenient, but that was remedied when a friend gave me an expired gift card of the same size. Our rooms were generally quiet at night. You could hear the disco from the balcony but not inside the room.

Service was another hit or miss. We discovered the service was better at the Sunset buffet than at the Princess...just a short walk across a court yard. A traveling companion was told that they could not make her a mimosa at breakfast because they "were out" when there was a bar in the courtyard. I walked outside and got it instead of the server making the extra effort. We did meet some wonderful servers in the lobby, enough so, that one friend went the extra effort to seek out management. Thanks to Guadalupe, Jose and Ruth.

Food, I think, was the biggest hit or miss. The buffets are the only choice for breakfast or lunch. Food often appeared old and almost universally cold, unless you elect to stand in line for one of the cooking stations, omelet or pasta. We were disappointed that the tapas restaurant was closed while we were there. The Japanese restaurant was a huge disappointment. On the other hand, we were all pleasantly surprised by the fondue restaurant. The Mexican and Italian were average. The "grill" restaurant, Las Hacienda, I think, was the hit of the week. There was an abundance a food; dinner included appetizers, soup or salad, entree and dessert...we never left hungry.

The pools are large, but again a significant walk if your room is near the lobby (counter to that, if your room is near the ocean/pools, it is a long walk to most of the restaurants). The only bars we discovered near the pools were limited to sitting on concrete bar stools. They really could benefit from an outdoor area with comfortable seating near the pools with bar and maybe even food service. We would occasionally see a server circulating near the pools but it was unreliable. One issue we discovered day one, was how slick the walk ways are when one friend slipped and fell.

The entertainment was a pleasant surprise. This is something often missing from other resorts. There is live music in the courtyard nightly. There is also another show in the open area near the buffets nightly. The fire show was one of the best I have ever seen. The shows in the auditorium are lip sync and maybe a little cheesy, but we enjoyed several of them. The entertainment staff makes up for a lot with their enthusiasm and sheer energy. Several of our friends visited the disco and were happy with it. There is also a sports bar with a variety of game tables...an area that I thought should have been adults only, especially after a certain time.

Overall, it was a good week spent with great friends, but there is too much competition for me to return. Personally, I want the expansive, sweeping, view of the ocean from my hotel.

  • Stayed February 2012, travelled with friends
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Helpful?
4 Thank IgniteTheNight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, 13 March 2012
Dear Guest,
We delighted to read how you enjoyed your stay with us and sincerely appreciate you taking the time to write a review of your experience. Sincerely The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sault Ste. Marie, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

Had a great time with my wife and two adult sons.The only downside was all the coral made swimming without shoes uncomfortable. But my wife and I enjoy walking the beach more than swimming and there is a good stretch of beach to walk on, also they have lots of great pools. Our day trip to Playa de Carmen was good. But the tour at the Coba Mayan ruins even better. It included canoeing, a zip-line, rappelling down into a cenote (underground river/ cave), a ruin you can still climb, many other ruins, and a Mayan lunch served by the local Community!! We did 3 Ala cart dinners the swiss fondue was great but the Mexican and the Miso were not much different than the buffet which was excellent and you don't need a reservation at the buffet so you don't need a watch!!!
This resort deserves it's 5 star rating!!

Room Tip: There is an adults only section if that's what your looking for.
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  • Stayed February 2012, travelled with family
    • Value
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    • Service
Helpful?
5 Thank Loucoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review, 13 March 2012
Dear guest,
Thank you for your post about your recent stay at our hotel
We are delighted to hear that you have enjoyed your experience here together with you family and Please rest assured that we have passed your comments to all our associates as well. Sincerely. The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

We are fresh back from our stay at the princess hotel and "suites". My husband and I stayed for 5 nights and 6 days. This was our 15th anniversary and honeymoon we never had. So yes we really researched and read up on this place. It seemed the only complaint was the seaweed and all the marble! So we went for it... we even bought the best... the platinum suite! Here is what we found we got for all that money...
The Grounds: they really do have a beautiful set up. As to the marble everyone keeps heckleing I'm at a loss. There was a balance of wood and concrete and marble. Who knows. The grounds were being nurtured lovingly through out our stay. The only noise as a result was a chain saw for a few hours but otherwise most all was cut by machete.
The Beach: was beautiful. There were sales people but thenot y did not harass. The seaweed kicked up after about 4pm as did the wind so it makes sense to move your butts to the pool if it bothers. And the rocks people complain about are very minor if have ever been to any other beach other than in your imagination.
The Food: was a reason to go elsewhere. If this is a reason for picking between two choose another. I personally got food poisoning. I found that the food was left out to warm not hot or cold temps for overly long periods. Also the "beef" was very questionable. None of the restaurants made an impact except on my g.I. system. The service is about the same for all paying levels. No extra for extra $$$. So don't expect to be spoiled if you are platinum.
The Entertainment: great bands and not so great bands. Wish I could tell you all the names! Super floor shows... fire walkers etc. The best band was on Tuesday. They repeat every week.
The Room: we asked each night starting with check-in to be moved to a king sized bed instead of the 2 rock hard double beds pushed together we had. However even after checking daily and asking the manager the concierge and reception we NEVER got it. We were just told we were on the list. The hotel was only at 80% occupancy.
We asked daily for certain drinks not alcohol to be stocked in our room however even after trying to tip daily it never happened until I found the drink guy and asked him... on our last day!
the Concierge: very helpful! Would go out of their way to help but can only do so much with management... hooked us up once or twice... can't discuss cuz he may get into trouble but thanks Paco and Alex!
Things on the resort are sooooo much more expensive than off. So you may want to consider that when driving there or taking a tour...ask to stop off site.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank stephieRN97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

FACILITIES AND POOLS:
The facilities are spectacular. It´s a huge hotel (there are actually 2 hotels, the Riviera and the Sunset) so take this into account as you need to walk a lot to move from one place to another. It has lots of swimming pools, but the most fun is the central one - with a great bar on it! (ask for the chocolate cocktail - can´t remember its name - ). I took a Suite Vila so I had access to premium stuff such as spa, concierge, VIP pool and some other things. The upgrade really worths; the Vila room is amazing - includes an out-door mayan shower, jacuzzi, a huge & comfortable bed, and is very well located within the building (away from the beach, though near the central pool, the lobby and most of the restaurants and bars).
RESTAURANTS AND BARS
The thematic restaurants are good, but not outstanding. The Chinese one is the best. The buffets are more than fine: variety and quality. If you are up for a snack and a beer, go to the Sports Bar!! You can have hamburgers, hot dogs, nachos, sandwichs or pop corn (yes, pop corn) and all the drink(s) you wish! The disco is fun too, if you like to have a drink listeting to (loud) modern music.
THEATRE
They perform good shows at the hotel theatre - which is huge as well -. You can also have a drink while you enjoy the show.
STAFF
I noticed a lot of negative reviews regarding the hotel staff. Well... seems like all the rude guys and ladies were fired by the time I got there... Everyone was kind and nice! Do not pay attention to those bad reviews. Also, you´re not forced to tip everyone to receive a good service.
BEACH
It´s nice, but... not the best. There are rocks in the beach and some sea plants, but don´t consider this as an issue. If you see rocks, just move 30 fts away and youl find a spot rock-less :). If you stay at the Vilas, you have a specific sector at the beach.Then, at the right side of the beach, there´s an exclusive sector for adults. It´s really quiet.
LOCATION
The GRP is one of the few hotels that it´s not on the edfge of the main route. You have to head over 1km to the beachside to get to the hotel.
OTHERS
- Taxi to downtown US$20 (visit the downtown... it´s absolutely nice, and the beach is beautiful)
- Go to Xcaret (~US$100 including transportation and buffet lunch). ´15 away from the hotel, it´s a paradise!!
- If you´re staying on a Vila, talk to the concierge in order to make sure you know everything you have access to (i.e. I was noticed by the concierge that I had 1 hour kayak free on the beach, and I didn´t know that).

SUMMARY
The best hotel I´ve ever stayed at. Definitely go there!!!!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank MarianoBsAs_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Riviera Princess All Suites Resort & Spa

Property: Grand Riviera Princess All Suites Resort & Spa
Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Green Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen

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