Staff and service were incomparable. No complaints here. Landscaping and layout of hotel was immaculate and breathtaking. Must get to the beach early for a chair or later once the sun is setting. We had trouble finding our room as we arrived in the evening after dark, so because the resort is so large, it was difficult to maneuver through the grounds or find where the carts were to take us to the room. We eventually found our room and our bags arrived shortly after. Room was great, except for maybe the older TV and choices of channels (not a big deal). Our room faced some construction on the other side of a wall about 50 yards away where the resort is obviously expanding. I would have preferred a poolside view. Some of the first floor rooms have walkouts to the pool which are very convenient! If you like a lot of excitement there is a pool area for this. If you like swim-up bars with not a lot of noise, they have that too. If you choose to be more secluded, well, there are spots for that too. Lots of shade for those fair-complexion people like me. Most of the resort grounds are shaded, even the beach.
There are limitations to eating. Two snack bars close to the beach are only open for breakfast and lunch. A couple are not included with the all-inclusive. Others require reservations and due to when we arrived, we could only make late reservations which was not our preference due to our routine back home. We made reservations for the next three nights, but only took advantage of one because the others were just too late. The one we chose was Mexican, but it was not all that great. It was ok. We mostly ate at the buffet due to the convenient times to eat. Even though there were many choices of entrees, salads, and desserts, most of the food was plain-tasting and bland, as well as lukewarm and I like my food hot. Getting something off the grill was the best like steak, pork, or eggs for breakfast. There are many choices of drinks, to include alcohol, and I have no complaints there. I would just say overall it was clean, filling, and the service was incredible! We ate at the sports bar once and they had your usual sports bar food (nachos, hot dogs, hamburgers), but they didn't have a pleasing or "normal" taste you would expect. As you can see, I was not impressed by the food, but we did enjoy our last night's buffet there. For some reason there were more pleasing choices, the food had flavor, and we just had a better experience.
I was told through Hotels.com that the resort had transportation from the airport (twice at different times) but found out the day before they do not provide it. I scrambled to find a taxi service to ensure I would have transportation when I arrived. A representative was there and made the final arrangements, but it took about 15 to 20 min, so we had to wait. On the contrary, when we left (5am), the driver was there and waiting at the resort. At the hotel, Best Day Travel can provide access to many activities, to include transportation to and from the airport. I wish I had known this, but trying to contact the hotel prior to arrive was just a steady ring with no answer. I'm sure it would have made me feel better to work with the company represented at the resort had I known.
We went on two trips to XCARET and XPLOR! I highly recommend both of these. I would say to plan on two days at XCARET or at least stay through the big show they have in the evening. XPLOR you can do in the time permitted based on your travel arrangements provided by the park to and from the resort. We had our best meal, to include the view and the quality of food at XCARET. XPLOR and XCARET both provide all-inclusive meals and drinks. XCARET is a little different as they have four or five restaurants, but once you choose one, then that's the one you have to go back to if you want to eat again. XPLOR has the tallest Zip Lines in Latin America! XPLOR also provides helmets you must wear, but they include a chip where pictures are taken throughout the day and can be purchased for like $80 on a USB at the end of the day. It's definitely worth it as the pictures are great and due to all the water and cave layout, bringing your own camera is an inconvenience. XCARET is mostly Mexican (Maya) history, but very informative and fun.
I would recommend upgrading to the Platinum rooms if you want Internet and beach-side rooms. The resort is perpendicular to the ocean so those are the only rooms next to the beach. Getting Internet access anywhere else is charged by 30-min increments and is a hassle. Don't talk to anyone at the airport until you get outside. It is all a Timeshare scam. There is a souvenir shop at the resort and has almost anything you may need and nice gifts for family and friends. There is a spa and a gym on the property as well. There are even activities for kids where the couples can get away for the day and leave your kids in good hands and plenty of fun.
Overall, a place you will remember based on appearance and cleanliness of the resort. However, don't go for the food unless you are just a very wide-variety of food type person and will eat almost anything, even food you may not recognize. Ensure you find out how to make reservations at the restaurants before you leave so you can get a decent time, unless you don't mind eating late...like 9pm! If you do any parks, ensure you have a day to relax at the resort (on the beach or by the pools) before you return back home.
- Official Description (provided by the hotel):
- Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more less
- Reservation Options:
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- Also Known As:
- Grand Riviera Princess All Suites Resort And Spa
- Grand Riviera Princess All Hotel Playa Del Carmen
- Grand Riviera Princess Hotel
- Grand Riviera Princess All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen