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All reviews rooftop pool catch restaurant the main hotel tequila tasting beach hotel amazing hotel luxury hotel sister property light sleeper beach access would highly recommend this hotel coco bongo the entire staff special thanks tacos our honeymoon cinco
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Reviewed 4 weeks ago via mobile

This sunday breakfast was a disaster. From the hostess to the wait staff. Twice they brought us orders and a check that were not ours. Had to flag everybody down for service. They brought the pancakes and the omelette BEFORE the coffee. When the coffee finally arrived much after, they did not bring sugar nor spoons . Really? They all seemed to be distracted and just not paying attention to their job. Nobody in charge. Chaotic. Laughing and behaving unprofessionally. For those prices they should read your mind. More formal even if relaxed would be better. To the GM. Do your job. The food was good but ...really bad experience over all. Frustrating !!!!

Date of stay: January 2019
Trip type: Travelled with friends
Thank tripdiva07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

My husband and I stayed at Thompson Playa del Carmen. The hotel and service were amazing. Location was awesome- right in the middle of all the action. It’s very lively (which can cause a lot of noise till the wee hours of the morning). We got dinner at Catch one night and came up to the roof top every night for drinks. We absolutely loved the service. Our server for dinner was Chris- he was very attentive and provided perfect service. Juan Carlos (the chef) gave us awesome food. Instead of bread before dinner, they give you soft pretzels that are to die for! Everything we ordered was fresh and delicious. Nico and Marco were the best bartenders! They made amazing drinks (on and off the menu) and gave us great tequila education!highly recommend!

Date of stay: January 2019
Trip type: Travelled as a couple
Thank ceh1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2019 via mobile

Beautiful hotel situated right at the heart of the beachside strip of Playa. Makes it easy to wander to your heart’s content for food, shopping, beach activities, car rentals, whatever. The rooftop is gorgeous and the rooms are clean, cared for, and nicely decorated. Overall extremely happy with my stay. A few things surprised my friends and I throughout are stay that seem worth mentioning to anyone else coming.

1. The bathrooms in each room feature staggered clear glass and wood paneling for the doors that directly face giant full length mirrors that face the rest of the room, so if you’re changing, anyone in the rest of the room has a view of you. There is frosted glass surrounding the toilet specifically, but there are gaps in all of these areas so it is NOT noise insulated remotely, if you’re a private person. The shower in the room with two beds also has frosted glass, but half of it is still visible to the room at large—the bathroom wall cuts away into glass on that end, so the entire room will clearly see your nude silhouette hahaha. Surprisingly, the room with the king bed doesn’t even have frosted glass there, so it’s straight up just a window to watching your friends shower. As you can imagine, this also means that if you try to use the bathroom at night, turning on the light will then brightly illuminate the entire room as people are sleeping. And again... will be noisy. Good luck!

2. All the elevators do not go to all the floors. Other establishments do this, sure, but at this one the buttons all call all elevators, so if you get one that doesn’t go where you want it to go, you have to send it away before pressing the button again to hopefully call an elevator that actually services the floor you want. A little odd.

3. Gym is a tiny concrete box of a room with no windows or mirrors. Does the trick, just feels slightly murdery.

Again, I had a great time at this hotel and a wonderful trip, but I admit I am writing this review from a random bathroom I found on the mezzanine level because I didn’t want to wake up my roommate using our bathroom. ¯\_(ツ)_/¯

Date of stay: January 2019
Trip type: Travelled with friends
3  Thank J3ssica7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2019

Stayed here during Christmas holiday. The hotel is located on the top of a shopping strip, pedestrian friendly area with many restaurants and shops. Checkin and checkout were fast. Staffs were really helpful. One evening, we went to roof top pool for a dip ten minutes before they closed at 6pm. They gave us towels without asking any question and didn't rush us to leave. The pool area was nice. They reopen later for pool party. Our room was clean and good size. AC worked well. Just FYI, car cannot enter the street where the hotel is on. We parked our car at Tendenza garage down the street for easy in and out and did not use valet parking.

The only issue we had during our stay was the noise. Staff gave us earplugs without us asking. Our room was the fifth room from the street and we were not light sleepers. However we still woke up after midnight because of the music playing outside, eventually went back to sleep with the earplugs.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Jenny Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HenarGR, Director General at Thompson Playa Del Carmen, responded to this reviewResponded 4 weeks ago

Dear Jenny Z,

As General Manager, after receiving your comments I would like first of all to thank you for taking the time to share your experiences regarding your stay at Thompson Playa del Carmen. I do appreciate hearing from our customers, as their comments are vital for us to continue improving our services, it is thanks to communications of this nature that our customers give us an opportunity to target areas of concern and take necessary measures.
I would like to offer a sincere apology as your rest was disturbed during the time spent with us, I am really sorry for not meeting your expectations in this important part of your vacation.
We are so looking forward to have the honor to have you again and be able to serve up to your expectations.

Sincerely
Henar Gil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2019

I came here in a big group for NYE 2018/2019 and we had a fantastic time at the Thompson Playa del Carmen. The staff was super helpful - beginning weeks ahead of the trip we were emailing for help planning activities and booking restaurants and airport transportation. The staff (especially Adhara and Leslie) were prompt and responsive to all of our many questions and made sure we had a perfect stay. The rooms were great and the late-night room service was a big plus. The rooftop pool was fabulous and we all enjoyed lounging by the water and drinking margaritas. Dinner at Catch was great and they were able to accommodate our group of 19 allowing, us to place our dinner orders ahead of time to make it easier on the kitchen as well. We also spent a day at the beach house down the street which was lovely. And then of course the NYE party, which featured Nelly and was quite busy. The location was perfect for us as the hotel is right on the main drag and just a few minutes' walk from all the biggest clubs in the area. We couldn't have asked for a better setting for the bachelorette weekend - thank you to the Thompson Playa del Carmen for making our stay so easy and welcoming!

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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