A beautiful place, but safety a concern.
After reading the reviews on trip advisor we decided to stay here in the cabana Alma del Mar for our honeymoon. The accomodations were great. right on the beach and beautiful. We even got the oportunity to release baby sea turtles our first night there. That was about the end of our wonderful honeymoon.
One night as we went to dinner, our cabana was broken into. The doors and the safe were locked when we left, we double checked this, and they were locked when we returned. But someone had broken in, unlocked the safe and took all of our money and all of my wifes jewlery then locked the safe back. they also took a brand new digital slr camera hidden in the bottom of luggage that was purchased to take our wedding photos. The management says that there are only two keys to the safe, the one we had, and the one the staff has. I wasnt concerned about the money or the camera itself, but all of our honeymoon pictures are lost, and the first ring i bought for my wife is gone. The owners called the police and they never showed up so they said we would go to the police station at 9am in the morning. when we showed up at the front desk, they said the owner was coming in and wanted to go too and it would be about 2 more hours. After waiting till 3pm, we decided to eat lunch and when we went to the desk, the owner was there. when we saw him we realized he had been there all day and was entertaining business associates. So i guess we werent a priority. When i told him of the loss he suggested we buy a new camera and ring and come back another time for a second honeymoon. Not what we wanted to hear.
The next night when we left for dinner with a couple from memphis and while we were gone, the cabana was broken into again. But we didnt have anything left to steal. When the police was called this time, they showed up within 5 minutes to take our complaint and told us to go to the station the next day to fill out a report. The next day we spent almost 4 hours filling out a police report and were told our valuables probably wont be found. After this break-in we were concerned over our safety and the hotel staff moved us to a 2nd story room.
The management of the hotel Ricardo and Santiago are truly wonderful people. You can tell the incidents really bothered them. Ricardo spent his day with us at the police station being a translator and increasing the security patrols of the cabanas. I thank you both for your concern. Your boss should be glad he has people with integrity like you running his business.
I do not know who broke into the cabana, but if there are only two keys, and I know it wasnt me, then who?
Needless to say we wont forget this honeymoon and I encourage all travelers to this area to stay alert and keep your valuables with you at all times.
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- Also Known As:
- Nueva Vida De Ramiro Hotel Tulum
- Nueva Vida De Ramiro Tulum