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“Can't wait to come back to Nueva Vida!”

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Nueva Vida de Ramiro
Ranked #13 of 98 Hotels in Tulum
Certificate of Excellence
Reviewed 6 July 2010

My husband and I went stayed here this past February and had the most incredible vacation. It was definitely pure paradise with absolutely nothing to complain about!
Casa Banana was probably the best restaurant in the area, with the most pleasant service. The breakfast was just right to get our day started on the beach.
Our favourite lunch was the ceviche and some guacamole, and for dinner the steak was delicious. Make sure to have the flambe banana for dessert!
Every night we would walk along the beach and relax on our balcony while staring at the stars. The accommodations were excellent!
We have already booked our next vacation at Nueva Vida and are counting down the days until we arrive!
Thank you to the staff for making this our favourite vacation spot!

  • Stayed: February 2010, travelled as a couple
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Thank shreev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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585 - 591 of 876 reviews

Reviewed 5 July 2010

The staff was really nice and helpful. The beach a few steps away. The bungalows, with hammocks, were wonderful. It is an eco-hotel and rustic but not rustic at the same time. My friend and I both loved it!

  • Stayed: July 2010, travelled with friends
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2  Thank brooklyntraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2010

Sorry to say but this is one time where I'm going to be the odd reviewer out.... this hotel was NOT great. The beach is paradise found-- no doubts about that at all! The beach is absolutely A++++ and they have a great beach chair set up (2 chairs, table, umbrella and a beach mattress-- heaven!).
We DID know the hotel was rustic, but that was not the part we found off-putting. It was the service that really was off that made us feel kind of blah about our experience.
We arrived at about 9:30 p.m. and arrived to find an armed security guard in the lobby, but no one else. Unfortunately, our Spanish is rather basic, but we were able to communicate enough to check in. Another guard took our bags to our rooms and told us if we wanted to eat that the restaurant closed at 10. We got to the restaurant a few minutes before 10 p.m., but the servers did not want to be bothered with us-- they were shoving the last table out the door. Had we known that there would be no official hotel personnel at the hotel or any open restaurants, we would have had our driver stop on the way in from Cancun to get some supplies. We felt that the reservation information should have absolutely, positively included this information, hands down. This was a major strike against them. I find that to be VERY poor customer service.
The breakfasts are very rudimentary-- baskets of toast with ONE pat of butter per person, some fruit (some great, others either rotten or unripe) and nicely squeezed real fresh orange juice. It'smore than passable, but not great even for a continental. Restaurant personnel really couldn't be bothered to serve you at any time of the day. Indeed, beach service is really self-service-- it was marked in the lobby it started at 11. We waited until half past noon to see someone come to the beach, but they never did. My husband jogged over to the restaurant to be told that beach service is only after you place your order in person. We suspect this was because the hotel was at very low occupancy-- the maintenance man only set up about 5 beach chair sets every day and we only saw about 2-3 other couples during our stay. And also, even after you place your order, your tray would sit there for a very long while-- one night we checked to see if they were ever coming to get it as we went to dinner. We didn't eat dinner in the restaurant, but we did have some gelato/ice cream which was very good!
We stayed in Amor Eterno and while the beach breeze *is* fantastic, you do have to sacrifice safety to get the breeze in the evening. You have to leave the doors entirely open to get the breeze, be warned. We did it one night because it was unbearably hot and we were okay...it just was a bit unsettling to think our doors opened directly onto the beach for both safety and modesty's sake. The fan doesn't do anything either b/c the top canopy that holds the mosquito netting in place doesn't allow the breeze to penetrate the top. The room was clean and modest-- again, we knew there was no A/C or fancy accoutrements so that wasn't an issue. One day we didn't get any clean towels or any explanation as to why that happened, either.
When my husband checked out, the manager (an older, more European-looking woman) asked how our stay was. He told her it was mostly okay, with a few problems. She said, oh, okay and left it at that.
Tulum is definitely a much more authentic experience than Cancun or Playa del Carmen and if you are just looking to be a beach bum, go for it. But, I'd go for another hotel. This place has nothing special about it other than the location.

  • Stayed: June 2010, travelled with friends
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7  Thank bonjonsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2010

We loved Hotel Nueva Vida de Ramiro. It has such an authentic vibe to it, the grounds are totally gorgeous and the location could not be better. I have traveled extensively and I highly recommend this place!

  • Stayed: March 2010, travelled with family
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1  Thank AdventurousMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2010

A group of 4 of us traveled to Valladolid and Tulum the first week of June. NVR was the second hotel we stayed at in Tulum and it was hands-down the best! Everything went smoothly, from checking in (early! - no problem!) to having breakfast delivered to our room. We were greeted by Roger, who is awesome, and he had someone from the restaurant bring us welcome drinks while our room was being prepared. Everyone at NVR was so nice and welcoming and eager to help with any questions we had.

We were in the Blanca Duna suite, which is a large 2 bedroom suite that very comfortably fits four adults. Both rooms were beautiful, and even though only one was beachfront (technically oceanview), both were really comfortable even on the hottest nights due to the ceiling and floor fans that are provided. The oceanview room had doors that opened onto a small, uncovered porch on the sand, while the jungle view room had a porch looking over the palm trees. Both were absolutely pleasant for sitting and just enjoying the vibe at NVR. Each room also had a safe, which was a nice touch - even though I always feel safe and comfortable in Tulum, it's nice to be able to lock up your camera and laptop while at the beach or at night.

The beds were comfortable and the towels and sheets provided were pretty decent. The soaps and body products provided are fantastic - I usually just use my own from home but the ones at NVR were so nice, we all used them. The included breakfast is good, if basic. We never felt the need to supplement with hot dishes, but it's nice to know that you can if you want to. We got gelato from Casa Banana one day, which was quite good, if nearly 4 times the price of gelato in town, but otherwise did not eat there because we didn't want to spend too much money.

Overall, we all loved everything about NVR. We felt really safe there and our rooms were enormously comfortable, especially after the scorching nights we had spent down the beach. Of course, the beach is fabulous and the beach beds and umbrellas are the perfect touch. The staff really added to our enjoyment - just really sweet people. I would recommend NVR to anyone who is looking for a peaceful, comfortable, and relaxing vacation!

  • Stayed: June 2010, travelled with friends
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3  Thank letele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2010

My boyfriend and I stayed at Nueva Vida for 6 nights in May. It was the first time either of us has been to Mexico. Staying at Nueva Vida was a great experience. Enough cannot be said about the pristine beaches, friendly staff and great food/culture.

I used Trip Advisor reviews while finding a place to vacation and thought I could add some helpful tips.

Transportation: We decided not to rent a car. We chose USA transfers which picked us up at the Cancun Airport. We were very happy with their service. We were a little worried about being picked up at the end of our trip since you pay up front, but our driver came 15 minutes early! We found it wasn't really necessary to rent a car unless you were planning on going outside of Tulum. You could get almost anywhere with a taxi and they are cheap.

Activities: The first few days of our stay were rainy, so we spent most time on our porch and taking walks on and off the beach. When it got nice out, we booked two snorkeling trips with Mexidivers, who work through Nueva Vida. I felt as though their services were great. Our ocean snorkel was with one other couple and the guides were friendly and helpful. I felt a little sea sick on the way back and they were very kind. We also went cenote diving. For this they picked us up at Nueva Vida and took us to Dos Ojos. I highly recommend cenote diving for a VERY different experience. It was also nice because it was just me and my boyfriend and the guide.

Food/Entertainment: We had many very good meals in Tulum. We went to El Tabano. This is a great place and very romantic. As mentioned before, all the menu is written on a board and in Spanish. You can watch the kitchen make your food. We ordered 3 appetizers and one entree. Everything was great. The vegetable lasagna was excellent, as well as the bean salad. Another good choice is Posada Margarita. They sit down at your table and explain the menu. This place is only about a 20 minute walk on the beach. We frequented La Zebra which is a few places down from Nueva Vida. They have good lunch and the salsa lessons on Sunday was fun. Of course, we dined at Casa Banana for breakfast each morning and a few times for lunch and once for dinner. Very good food. We liked everything we ordered.

Nueva Vida: I can't say more about the staff and even the security. Anytime we had a question or needed advice the staff was more than happy to help. They made all of our activity reservations and called us taxis. Examples of their hospitality is on the first night we got there it was raining so they gave us an umbrella. Another night, the security guard went and got us bug spray while we were waiting for a cab. A note on security: We felt very safe while there. Anytime we got back after dark, a guard would walk us to our cabana with a flashlight. One also stays out on the beach all night.

Pasion Marina: We enjoyed our stay at Pasion Marina, which is basically right on the beach. Most nights we slept without the mosquito net and with our door open.

Things you should bring:
Bug Spray (lots)
Sunscreen (lots)
A flashlight--we didn't bring one and it would have been VERY helpful, especially walking home in the dark
A camera--wake up early and watch the sunrise!

I can't wait to go back to Nueva Vida again!

  • Stayed: May 2010, travelled as a couple
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3  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

Wow, just wow! There is much to be said about NVR. I found these tripadvisor reviews incredibly helpful when booking our Tulum vacation so I would like to share for others’ benefit. We stayed at NVR 5/12-5/18 2010.
A few other recent posts have been made regarding NVR and I would agree that all comments are spot on. We, too, had the pleasure of staying in Zona de Corazon, room #24 Ecstasis. Ecstacy couldn’t have been more accurate. I believe this is the newest section at Nueva and it is truly spectacular. The rooms are immaculate and gorgeous, the view breath taking, the service amazing. I had read comments about sand in sheets and linens… as to the sand in sheets, if you choose to stay in a bungalow right on the beach, it comes with the territory. Linens were clean, comfortable and so was our King bed. We slept with our door propped open by a chair as well, we did not use the mosquito netting. It was quite breezy during our stay which made for very comfortable sleeping. The ocean breeze and constant sound of waves were to die for. Zona de Corazon is adult only (for the most part all of NVR is) but it is slightly more restricted and it seems that section of the beach is a bit more secluded. Perhaps not the right word as you are right out in the open but it is a bit sectioned off from the rest of the resort. We just loved it as a romantic getaway.
So as to help set expectation, it is good for you to know what you are getting when you stay at NVR. If you a person who needs to bring a hairdryer, laptop, etc. this place is not for you. We opted for a truly relaxing vacation and left computers home. While there is internet, I understand sometimes the connections are slow and spotty. As is cell reception. If you come here, it is to get away from it all. A blowdryer would have been quite senseless as you really are living on the beach during your stay. Any attempt at hair is quite literally blown right out the window. As mentioned in an earlier post though, everyone staying in this area has a windblown, suntan, relaxed look. Including sand and sea salt skin. Not to say you don’t feel refreshed and clean after showering, you do. Our showers were hotter than hot if we wanted and we absolutely loved our outdoor shower even though it was just cold water. Again as mentioned, the warm air and ocean breeze (in May at least) does not require the hottest of showers. We stocked up on bottled water, too as advised. Yes, the hotel provides a bottle which is enough for brushing teeth. If you want more past that, it’s available nearby or on your drive in.
Flip flops, bathing suits and very casual clothing is all that is needed. Don’t bring anything with a heel on it. Half the time, we walked barefoot, shoes preferred when walking out towards the road to Casa Banana. Casa Banana was most enjoyable. The staff, the food all terrific. We thoroughly enjoyed having lunch and Sols brought to us on the beach. Our opinion is that Casa is a great lunch spot. We did very much enjoy our first dinner there but found after a week’s stay the menu is slightly limited. Not to place anything negative on our service or meals, all were great. We just seemed to gravitate there for lunch and other places for dinner.
Food suggestions, yes El Tabano. It is rated #1 by Trip Advisor. Certainly worth going to, not sure the #1 rating is accurate. The menu is entirely in Spanish on a large board. If Samantha is there, tell her Sue and Tom recommended her. She is a native New Yorker living in Tulum and a most wonderful server. The shrimp with carmelized onion and tomato was amazing. It is a garden setting so bug spray should be used. We also very much enjoyed dinner at the Mezzanine on the water with a rocky beach as opposed to a sandy one. Good place for martinis if you want something other than margaritas. LeZebra was truly one of our fave places. We loved their menu and their LeZebra margarita with fresh pineapple and ginger. The salsa party Sunday was a blast even though it was pouring out!! Lastly we would recommend S + S Hip Tulum. It is a branch off of Ana y Jose, a newer establishment. We enjoyed amazing service from Paco, with a table overlooking the beach just a few feet down from NVR. They have a neat menu, a neat restaurant and not many people know about it, the facility is just 4 months old. Keeping in mind while we were not looking to spend a million dollars for the week, we also did not give much thought to cost of each meal. I've noticed some people commented that some meals were high-priced, etc. We did not find anything to seem outrageous or mispriced but we do live near NYC so we didn't get hung up on meal prices.
We did have one night of crazy weather (wind and rain), but found it made it fun and interesting. It did bring the mosquitos but nothing a bit of bug spray doesn’t fix. Yes, we had a bit of water on the floor of our room but we had chosen to leave our door open for fresh air. The roof did not leak at all, which was somewhat surprising given the torrential rain coming down. By the next morning, the sun was out, our floor was mopped, our room was immaculate once again thanks to housekeeping. We slept warm and dry regardless.
The Cenotes are absolutely worth seeing, we did a zipline tour with Alltournative, our guide Emilio was fantastic.
We can’t say enough and the best compliment we could give NVR is that we are returning with 20 guests in 2011 to get married there. Ricardo, Gea and gang bend over backwards to make your stay great. They take much pride in their resort and it shows. I could go on and on about the views, the beaches, the services. Most of it has already been mentioned in other posts. It is all absolutely true. We cannot wait to get back there.

  • Stayed: May 2010, travelled as a couple
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3  Thank westybchbums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nueva Vida de Ramiro

Address: Km. 8.5 | Carretera Tulum Boca Paila, Tulum, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Tulum
#11 Family Hotel in Tulum
#13 Romantic Hotel in Tulum
Price Range: £87 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Nueva Vida de Ramiro 2.5*
Number of rooms: 33
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Also Known As:
Nueva Vida De Ramiro Hotel Tulum
Nueva Vida De Ramiro Tulum

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