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All reviews free bikes beach towels refried beans the hotel offers complimentary within blocks cycle path nearest beach small fridge clean hotel tea and coffee yogurt great boutique top floor breakfast is served free breakfast tulum ruins our night stay
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Reviewed 1 August 2017

This review is written from the perspective of a European as well as an American traveler.
Pros:
• The hotel is only several months old, the rooms are modern, spacious, and beautiful
• Beds and pillows are very comfortable
• Hotel offers free bike rental and beach towels
• Very nice small fridge with a freezer compartment, worked great!
• 5 minutes’ walk from a supermarket
• The main road is right behind the corner and it is very easy to flag down a taxi
• Many car rental companies are right behind the corner
• Swimming pool area is nice, well maintained, and shaded most of the day, which is great if you need to cool off during hot summer days
• Everyone on staff is nice and welcoming, everybody tries to be helpful
• Staff can arrange trips, transfers, or taxi rides, just be aware that it is much cheaper when you do it yourself
Cons:
• Wi-Fi in our room was very slow; for the first few days, it sort of worked about 70% of time. The last two nights it did not work at all. Unfortunately, when we found out, it was always very late at night, so we could not ask staff if it could be fixed.
• The included breakfast, while it looked like a plus, was actually the hotel’s biggest weakness—very little variety and judging from the US and European food safety standards it may be questionable (served on the rooftop terrace where nothing was kept on ice)
• Late check-in—3 p.m. and there is no way around it.
• No iron and ironing board in the room. No phone in the room.
• No dresser or place to put your clothes away in the room. There is plenty of space to hand larger items and about 12 hangers, but nowhere to put smaller items, so unless you like to live out of your suitcase, it may bother you.
• A lot of construction around hotel, which resulted in a lot of noise (e.g. Saturday after 7 p.m., still deafening noise from a jackhammer.)
• Hotel is right next to some kind of “party” venue—again, noise and loud music several nights during our stay, but it stopped before midnight.
Overall, we had a very enjoyable stay and I would really want to give this hotel 5 star review, but I can’t because of a few issues and inconsistencies. Our room was booked about 6 weeks prior to our arrival. I asked for a room on the high (3rd floor), which was confirmed after the reservation and again one day prior to our arrival. Since we arrived before 3 p.m., we were not able to check in, but the hotel offered to keep our luggage for us. Unfortunately, there is no storage room, so all the luggage is stored behind the reception desk. (By the way, the reception area is not air conditioned and is tiny.) We were able to use their bathroom to change and were offered the use of the swimming pool before the checkout out time, but opted to go to town to have lunch instead. When we came back, after 3 p.m., our luggage has already been moved to our room (which was nice), but to my surprise, after 2 confirmations of a room on the top floor, we got a room on the second floor. No explanation or apology was given. I thought about asking for another room, but was aware that they were fully booked that night and with all our stuff already in the room and being exhausted from the trip and the heat, I gave up.
While the rooms are very nice, there is really no space to dry your swim suits, towels or beach towels, unless you have a room with a balcony, or pool side. (There is only one rod and two tiny hooks in the bathroom.) I saw people in pool side rooms taking up the poolside furniture for hours/days with their stuff. The rooms seemed impeccably clean, except for one thing: if you walked barefoot on the tile floor, you would notice that the floor is not as clean as it looks—my feet got quite dirty walking barefoot straight out of the shower. Also, the housekeeping missed something every day: day one—no hand towel, next day—no toilet paper, and a day before we left, no shower gel.
All staff members we encountered were very friendly, helpful, and seemed to work hard. However, each morning, there was quite a bit of noise coming from the stairways from the staff communicating amongst themselves. It did not bother us at all, but could be an issue if a guest tries to sleep in late or is ill.
As I mentioned, the weakest point seemed to be the breakfast. The roof terrace is nice, so are the two ladies working breakfast, even though neither speaks any English. My first issue is the variety—there is not much to choose from by both US and European standards: one kind of bread—wheat (and a toaster), milk, orange juice (freshly squeezed—that is nice), coffee, two kinds of yogurt (unfortunately very both very sweet--no plain yogurt), butter, jelly, one kind of granola, some fruit, one kind of sweaty cheese and tiny pieces of sweaty ham, scrambled eggs, refried beans, and some king of tortilla chips covered in either red or green sauce. If you stay only couple of days, it is probably OK. If you stay a week, it gets old pretty quickly. If you don’t drink coffee, be ready to not find any hot water. Obviously, they don’t drink much tea in Mexico, because for days, I would bring my own tea bag and had to ask staff to get me some hot water, which they heated (but did not boil) and which for some reason took forever. Then we discovered that they had tea, just very well hidden: buried in a closed grey box covered by Styrofoam cups, silverware, and other items. Another issue is food safety—and that is more serious. Food is served outside and in July, it was pretty hot. The good thing is that the hot items (eggs, refried beans, and the tortilla chip dish) were kept hot. However, none of the cold items were sitting on ice and there was no attempt to keep them cold. Depending on the time you come to breakfast, the butter is either completely liquid (if you come late) or seems to be cold until you open it and find out it was refrigerated after it completely melted. My husband and I have both worked in restaurant industry and had some serious concerns especially after one day when we took a really long breakfast and had an opportunity to observe food handling for about 1.5 hour. (A lot can happen if you let food sit out in heat for 1.5 hour or longer.) As I mentioned, staff was nice, but it was way too obvious they had very little to no experience handling food. Breakfast is not a rocket science and you don’t need a chef to prepare and serve it, the ladies just need some basic food safety training, learn to keep things cold, and anticipate guest needs (have some hot water ready and not burry all the tea under everything else.)
While the swimming area is lovely and we were able to enjoy it once or twice, there were some minor issues as well. The pool is small and there are only 4 lounge chairs and several regular chairs (for 18 rooms!). Many guests tended to block multiple chairs with their towels, swim suits, and other stuff for hours or days, which on two days prevented us from being able to use the pool area at all. It is also good to be aware that people do smoke around the pool which seems to be encouraged by ashtrays sitting on all tables around pool (and one person smoking can spoil it for all other guests). One day, we just had to leave. We also observed a situation where some guests brought a really loud speaker to the pool area and blasted very loud music that could be heard not only in rooms, but also in the street and staff made no effort to do anything about that. The staff is very sweet and they probably don’t want to get into conflict situations, but I feel like they should gently remind guests to be courteous to others if necessary and definitely remove the ashtrays.

Hotel advertises free domestic and international calls—I have to admit I did not get any idea how that works; there are no phones in rooms and no area where you could actually make a call in their tiny lobby.

The last thing especially US visitors should be aware of is that there is no coffee maker in the room and no coffee offered in the hotel throughout the day with the exception of breakfast. As many Americans are used to drinking large amounts of coffee during the day, not just in the morning, it may become an issue. It was certainly hard for my American husband to get by without coffee, so we ended up constantly looking for coffee whenever we were out.

As I mentioned, we enjoyed the stay and may be back, if improvements are made to the issues I listed.

Room Tip: Hotel has no elevator, select room on the first floor if it is an issue for you.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Vera L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017

Hotel was selected as it had good reviews, and was located about about ten minutes from Dreams Resort where we were to attend a wedding.
It is also convenient for walking to some good local restaurants (recommended El Capitan and Sal & Pepe) Breakfast simple - freshly squeezed juice and freshly cut fruit was nice, Daily menu also include scrambled eggs, refried beans, cereals, granola, yoghurt, bread/toast and coffee. Eggs to order are also available.
Wifi was fine, except it failed one day and took time to fix. Water cooler available at Reception, but bottles easily refillable. One evening water cooler down, and took some time to fix. But bottles of water provided.
Failures seemed to take time to fix - water cooler and wifi.
It would have been nice to have an in room coffee maker, with tea and coffee, so we wouldn't have had to bring our own. (Travelled Spirit so every pound counts!)
Restaurants and local shopping, including a supermarket are all walking distance.
The beach is about 2.5 miles, and Tulum archaeological site and artisan shops also about 2.5 miles. Cyclable - free cycles are available.
Other place visited were Gran Cenote, a short distance, and further away were Coba and Chichen Itza

Room Tip: Good location
  • Stayed: June 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank c1defence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

We booked a single night and happy it was only one. When we tried to check in we were told the room was ready but we could not check in until 3pm.
The room was comfortable but very over priced and worth the money.
The hotel claims to be non smoking but our room was constantly greeted with the smell of people smoking at the pool. I asked about the non smoking at reception we were told "it's no smoking in the room" but their website claims to be a non smoking hotel.
Our booking was meant to come with late check out, the reception gave us 30mins longer, hardly late check out.
The tiny pool area has two lounges to accomodate all guest and is rarely in the sun so if lying near the pool is on your agenda look elsewhere asap.
We have stayed at two other hotels in Tulum and both have been better and cheaper than elements. I would not stay here again even at half the price. Breakfast was very average also. Free bikes was really the only plus.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

This hotel is beautiful. We stayed in one of the poolside rooms on the ground floor. The grounds are kept very clean. The hotel is still new and rooms were gorgeous. We loved eating breakfast on the roof top. It's off the main road that takes you to the beach, and lots of restaurants all within walking distance. I would definitely recommend this hotel. Most of the time we had the pool to ourselves. Very romantic, small, charming, modern hotel.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2017 via mobile

We booked a single night through the a website after being told by the front desk that they were full, upon check in we were told the room was ready but we could not check in until 3pm. The room was comfortable but not worth the money, he shower takes an eternity to get hot, there is really low water pressure and the tv was either no sound or very very loud, no in between.
The hotel claims to be non smoking but our room was constantly greeted with the filthy smell of people smoking at the pool, once we asked about this at reception we were told "it's no smoking in the room" which is completely different to what the website said.
Our booking was meant to come with late check out, the reception alllowed us 30mins longer, hardly late check out.
Pool area has two lounges and is rarely in the sun so if lying near the pool is on your agenda look elsewhere asap.
We have stayed at two other hotels in tulum and both have been better and cheaper than elements. I would not stay here again even at half the price.

Stayed: June 2017, travelled as a couple
Thank Clint R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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