After traveling in Mexico for 2 week we were very happy to find this great hotel. One night turned into 4 and we were sad to leave. The rooms are spotless, the wifi, pool, parking, all great. Breakfast is incredible with good quality products and well prepared. Staff, from all sectors, were super professional and kind, really looking after my husband and I on the small details.
We used the hotel for exploring the region, beaches, sites, cenotes, etc, but in town we did everything by foot as the location is very central but not on the main road, with the heavy traffic and bars, so it is quiet. I highly recommend it.
The place was nice. Great for the price. The free breakfast was way better than we expected. Near the main downtown.
Very nice staff. Great included breakfast at the rooftop. Clean and spacious room with complementary nesspreso coffee and bottle of water.
5-10min driving to the beach.
We paid around $70 per night.
Great option if you are not looking for a beach front hotel and pay a minimum of $200 per night.
Brand new hotel, very modern, clean in a fantastic location. Safe area, easy to go to restaurants to bars, to collectivos, to the beach (bike or cab are readily available)
Rooms: fantastic, large, balcony
Breakfast: needs some improvement. Not a ton of vegetarian options, freshly squeezed juices tho and very sweet staff
Location: as good as it gets if you are interested in staying in the center
Front desk: helpful and delighful
Pool: nice pool. A bit disappointed as pool chairs area was in the shade as early as 1 pm. Uncomfortable wood lounge chairs. If you want to get sun in comfi chairs i recommend the rooftop instead.
Overall i would recommend this place or stay there again.
Thanks Biwa Tulum!!
I had an amazing vacation at the hotel. Great accommodations and service . I can say it feels like staying at home . We were welcomed very warmly . Margarito and his partners took care of us every morning at breakfast. The rooms were super clean and very comfortable space wise . The hotel is located in a perfect location close to the stores and away enough to not hear any noise . I will recommend you staying here .
Great New Hotel. Large room, very comfortable, much consideration to small details - even Nespresso coffee machine. nice size pool, very good breakfast buffet. Location is close to Tulum Pueblo - city center, but to the beach , need to take a taxi.
The only reservation we had is that there was no daily refill of the coffee capsuls in the room - ( you can purchase ), as regular travellers we are accustomed to refills of tea/ coffee when it is initially offered in the rooms. It would have raised our satisfaction from 99 to 100%.
Location easy to walk, staff very very friendly, food excellent. Nice warm pool!
I did not find any thing wrong with the place at all.