I attended a wedding this past week-end in which the entire hotel was booked with wedding guests, myself & hubby included. The drive down what appeared to be "hotel lane" was chock full of other hotels that seemed to range in price and amenities.
Another couple stayed at a neighboring hotel that had one of the most romantic rooms I have ever seen. Large, 4 poster bed with mosquito netting, tall pillar candles, cute water basins to rinse your feet before you entered the room and free continental breakfast. I mention this because they were simple details that I immediately wished for after entering our room at Las Ranitas. (I quite literally mentioned these things **ok NOT the candles LOL** aloud before I even saw the neighboring couples' room.)
Checking in was relatively seamless. They provided a lovely nonalcoholic drink upon our arrival as well. I loved the hotel and its easy access to the beach. It was indeed lovely with all of the foliage. There was a mix up with our room and while I was unpacking, we were told that we had to move to another room. Another couple experienced the same mix-up. Small issue.
We had bug repellent spray yet still opted to keep the patio door closed since the other windows had screens and used the ceiling fan to keep cool. (BRING YOUR OWN BUG SPRAY to last throughout your trip!!) There was also a small oscillating fan but we never used it. I preferred to not have AC anyhow. The rooms were kept very clean and I was impressed by the staff who cleaned the rooms because they always did a thorough job. The bedding/towels were clean and smelled wonderfully fresh!
The food was decent but expensive. The drinks, INSANELY expensive! We had most meals elsewhere, all equally expensive but better quality food in my opinion. Check the reviews online for other places to eat shortly before your trip to ensure the best experience. There are soooo many places to eat so do not feel that Las Rainitas is the your only option because its not. They are good, but explore and enjoy the other chefs that have different things to offer. The seafood is so fresh that you can't go wrong with that on any menu.
The staff was quite nice but alot nicer if you spoke Spanish but that's always the case in a foreign country. There was a server named Martin that was dare I say...an [--]! He seemed irritated by every request and we are very low maintenance kind of people. There were items in the breakfast menu that they never seemed to have and one particular morning Martin was almost forcing me to order something that I did not want. I wanted a croissant (they didn't have any) so he kept telling me to get the french toast. Issue with that is, I had it the previous morning and it was a soggy mess. All I wanted was some form of bread without any fixings and this frustrated him a great deal which really threw me off. I didn't want toast or pancakes, just bread. Simple right? Nope!
He eventually brought me bread that had been toasted to the the point where it could be barely chewed. All I wanted was soft, plain bread for my upset tummy. :-(
The rest of the staff was very nice so I want to be sure that I say that clearly. Just that one guy...grrr...it go to the point where we watched to see what section he was serving before we decided where to sit.
My hubby tore his pants moments before the wedding and female staffer at the reception desk was kind enough to quickly mend them for him.
The night before the wedding was a bar-b-q on the beach and it was delicious! The pork and chicken were amazing, salad light and sweet, guacamole amazing and drinks strong and plentiful! The groom spoke with Management prior because his guests complained of the weak drinks and high prices. The hotel definitely made up for it that night as well as for the wedding!
It rained during the reception and the wind gusts were so strong that most of the tables were blown over with all of the drinks, meals, etc. The hotel was AMAZING about re-locating the tables and getting everyone new plates and drinks quickly. Drunken guests dropped more than one glass and the staff was incredibly efficient in removing any glass from the floor.
WiFi only works near the reception area so don't count on getting service in your room.
Basics: Clean hotel, friendly staff, average food, expensive everything. I am not sure if I would stay there again. If they add free breakfast to your stay, I would consider it though. Everything in Tulum is expensive so a free meal goes a LONG way! That and stronger drinks! Most people just want what they pay for.
- Official Description (provided by the hotel):
- A small eco-friendly hotel freshly renovated on the wonderful beach of Tulum, Mexico. ... more less
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