First of all the staff could not be more accommodating. David, Silvia, Robisel and the rest of the security and maid staff were very attentive, responded quickly to all of our questions and provided a thorough overview of what to expect before and during our stay. We traveled with 5 other couples. The house was beautiful (better than the pictures), spacious and gave us a lot of room to gather as a group throughout the stay. The rooms were clean, well appointed and comfortable. We walked the beach, visited nearby towns, and other hotels...this was, by far, the best location and nicest home we saw. Being right on the beach made it easy for us to gather, dine and hang out as a group. The security there made us feel welcome and safe. The public beach next door was also convenient for us. We could dine there or just stop in for ice cream. The wait staff was very friendly. They even offered to deliver lunch, dinner or drinks. The crowds were not overwhelming this time of year, but having our own private area was a bonus.
We rented this stunning villa and the adjacent 10 room Hotel Paraiso for our wedding week in November. Hacienda Paraiso is truly a dream come true, hidden gem located on the best beach in Riviera Maya. I almost didn't want to write this review, so I can keep it all to myself:) but amazing finds, must be shared!!!
Since Tulum beach is not connected to the electrical grid, all the hotels have to generate their on power: either solar, wind or generator. So even some of the expensive high-end boutique hotels do not have a full time electricity, some will only have power for guests from sunset to 12 or 2am...it might be great and romantic if you are on your honeymoon, but imagine confiding our 50 guests from 6 countries to a partial electricity...a lot of people would not be ok with that...so full electricity was a must have on out list.
Location: El Paraiso beach is located south of the Tulum hotel zone. It's a National Park territory, so there is only a handful of properties, it makes for a very exclusive and not a highly populated area. Incredible white (and I mean really white) sand beach, stunning turquoise water...the pictures truly do not do the justice, you have to see it! Absolute paradise!!! Paraiso Beach Club is located next door, and is open for lunch and dinner service as well as drinks, snacks, coffee and ice cream. It's very convenient, fantastic service and food all around. Our huge group of 50 had many meals at the restaurant and they even arranged to have it served on the terrance at the villa under the full moon light.
The Villa: from the outside the Villa looks nice, but wait until you see the decor on the inside! Beautiful custom floors, hand made super heavy all wooden furniture, full size kitchen with 2 fridges, open concept, surround sound, plunge pool, 2 amazing terraces...it just doesn't end! It's huge - very spacious and well planned. 5 out of the 6 bedrooms have an ocean front view!
Staff: I can not say enough regarding incredibly attentive and courteous team that takes care of this place! Silvia, who manages the Hacienda and the hotel, is an absolute doll! She is super accommodating and intuitive, we could not have asked for more! With such a large group, we definitely needed help, and she was there every step of the way: from planning months in advance to the wedding day! We were so lucky to have her in our corner !!!
Her whole team, including Beatriz and Juan, is just amazing! The Hacienda and the grounds are kept spotless and well maintained. Our every question, request or issue was handled within minutes!
Sorry for my long review, but I felt so compelled because this place and staff truly deserves it!
Since our wedding, all we keep hearing from our friends and family: "when are we going back to El Paraiso? Let's organize another trip!". We can't wait to return...again and again!
|Check-in / front desk||Service|
|Check-in / front desk||Service|
|Friends getaway||A romantic getaway|
|Older travelers||Families with young children|
|Families with teenagers||Tourists|
|Luxury-minded travelers||Rugged travelers|