Our stay got off on the wrong foot when Paulina, the Reservations Manager, accidentally doublebooked our rooms. Even after I booked through the system, I emailed Pauline to ensure the reservation had gone through. She responded resassuring me everything was fine. Two weeks before our arrival, I receive an unapologetic email from her saying she had cancelled our room reservation and there was nothing they could do. This led to a frantic search for hotels in peak season with no avail. We ended up going to Playa del Carmen for the night she could not seem to reschedule us in for. Mediocre hotel service remained an issue throughout the rest of our stay.
With that said, the rooms were aesthetically pleasing with the mosquito nets and large sliding doors that allow for as much light as you would like. The weather was rainy and cloud during our stay, so we especially enjoyed the restaurant (including delicious dulce de leche crepes and mouth watering mint lemonades) up front where we spent most of our time, sharing drinks and playing games.
- Official Description (provided by the hotel):
- Coco Tulum Hotel is a boutique hotel at Tulum beach where you will find comfortable and stylish cabañas located a few steps from the ocean. Coco's restaurant, Juanita Diavola, churns out fresh pizzas from our brick oven and smoothies of fresh juices. The pasta is handmade in our kitchen, and the chef serves specialties like tuna and beef carpaccio. The relaxed ambience is perfect to sit with a glass of wine or meet some fellow travelers at the bar. Designed as an eco-village Hotel, we generate enough electricity to power all fans and low-wattage lights of the Hotel - much more would only contribute to the end of the world. Our two wind turbines and 24 solar panels generate more than 14,000 watts x day. ... more less
- Reservation Options:
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- Also Known As:
- Coco Tulum Hotel Tulum