This review is based on the negative booking experience that made me cancel my reservation and stay elsewhere. Two weeks prior to our arrival I emailed the hotel directly to confirm our reservation and request a room to accommodate us since I was recovering from an injury and could only walk limited distances. I wasted my time exchanging 10 emails with their reservation agent, even offering to pay whatever more money they wanted for a better room since other reviews recommended ocean front rooms. Finally, it became a futile exercise in trying to communicate with her that I was completely discouraged from staying here. If it was this complicated and frustrating of a process, I could not imagine staying and dealing with such inept service. Luckily for us, the service I originally booked it through applied what I had already paid (and would have lost) to book a better and more accommodating hotel for us.
NOTE: I was informed that they only have king size beds in the rooms with mosquito nets over them. If you need extra sleeping space you must request it separately and they can only provide a sofa but it does not have a mosquito net.
- Official Description (provided by the hotel):
- With 22 rooms, our oceanfront hotel has a wide beach of white sand and crystalline sea, peaceful garden with palm trees, Restaurant-Bar oceanfront Mexican fusion cuisine - Gourmet, Lobby Lounge with Bar - Bar with free internet connection (WiFi), Free Parking, Bar Beach and highly trained staff will do everything to make your stay fabulous.Some days are blue and calm, the waters warm, delicious ... Some days are cloudy, with big storms, even when it seems that the ocean is going to devour the birth of a new day full of sun and heat.All rooms, located just steps from the beach, have a king size bed, some with sofa bed, ceiling fan, 24-hour electricity, closet, safe box, private bathroom with shower, screened windows and balconies or terrace with hammock. Spectacular beach of soft white sands and calm seas • reclining beach chairs with umbrellas, palapa • Beach bar with international drinks and cocktails • Beautiful gardens with palm trees on white sand • Restaurant - oceanfront outdoor terrace and panoramic view • Coffee-bar in the Lobby • Free parking • Free Internet access in the Lobby Cafe-Bar • Currency exchange at reception • Transfers to / from Cancun airport can be hired on reservation • Laundry on request • Medical service on request Other Amenities:Car rental on reservation Massages by appointment, hotel marketing by aliveunique ... more less
- Reservation Options:
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- Also Known As:
- s And s Hip Hotel