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“Amazing!” 5 of 5 bubbles
Review of Be Tulum Hotel

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Be Tulum Hotel
Ranked #21 of 90 Hotels in Tulum
Certificate of Excellence
New York City, New York
1 review
“Amazing!”
5 of 5 bubbles Reviewed 9 May 2012

We Love Be Tulum, and we will be back its that good...... The staff are out of this world amazing!! The rooms are beautifully put together and fit perfectly into its surrounds and the location of the property could not be any better.... This is as good as it gets in my eyes, the beach and ocean are picture perfect, the food is to die for both in the hotel and at every restaurant we visited... Our fave... was Hartwood, got to try the whole fish and definitely grab yourself a Habanero Margarita "absolutely delicious"! All of the rooms in the hotel look amazing we had one of the Arena suites with a hot tub and it was fantastic. I loved the beach bar at the hotel in fact I wish I was sitting their right now with a cocktail and one of those 'Awesome fish tacos'... If you are looking for a place to kick back and relax look no further... Go on guys, treat yourself you deserve it........

Thanks to all the staff at Be Tulum for making our vacation so wonderful, we hope to see you all very soon...

Room Tip: if you can get in the ocean front module upstairs do it otherwise all the other rooms are fair game...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 16 May 2012
Dear "Matthew J",

Thank you for your nice words! It is very nice to read that you liked so much our hotel! And thanks for the pics!

We also look forward to welcome you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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819 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (214)
Date | Rating
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 9 May 2012

The hotel and grounds are very beautiful, excellent beach, fantastic food and drinks and the service was perfect (especially Luz). You will not find a more beautiful spot in Tulum. Compared to many other hotels we've stayed however we didn't think it was good value considering the price.

A few cons:

The room is difficult to access with a funny key that made opening the door unnecessarily difficult. We found the room spartan with no proper bed side tables or places to put stuff. The bathroom asked that you place used toilet paper in the bin. Maybe I'm being overly critical but the toilet itself was a cheap looking toilet with a thin plastic seat. Not very premium. We continually cracked our shins and legs on the wooden bed surround. No fridge in the room ensured that you either ventured out for a drink or drank at the hotel bar. No TV's in the room. I understand this place is about unwinding and getting away from TV and phone reception however I would like the option. Only a couple bottles of water in the room. These would be replaced at night. Several times when we had run out early we went to reception for more bottles. They told us to go to the restaurant to collect more. The restaurant happily supplied us with more bottles on several occasions. We later found on our bill when checking out that the water supplied was not included (they had been giving us Fiji water). Extra water bottles or places to refill should have been very accessible, visible and included in the price.

The air conditioner made a terrible buzzing noise the entire stay. The little pool outside the room was icy cold and shaded with trees. As a bonus however we discovered you could leave cans in the pool and they would be icy cold on your return. Our particular room was right near the path with little privacy. The curtains were always drawn to stop people staring in.

It was these tiny little things combined that made our stay disappointing. For the price paid we found the hotel quirky and a little awkward.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Castlescrag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 May 2012

I love this place. BeTulum It is very tastefully designed. It feels luxurious without being ostentatious or tacky. The beachfront itself is beautiful and serene. And we actually ended up spending time at the pool alot as well. It was lovely.

The rooms are spacious, well-designed and comfortable. We loved the outdoor showers that really made you feel like you are staying in nature. And there was in indoor shower as well.

The staff was always welcoming and helpful with picking restaurants and organizing a diving excursion for us.

The only drawback was that the waitstaff of the restaurant was extremely slow and we got accustomed to waiting over 30 minutes for drinks each time we ordered. Not a big deal (we just ordered 2 each time!) and certainly not a deterrent from staying here again.

Overall this hotel made our stay in Tulum unbelievable and I would definitely love to return.

Room Tip: We probably stayed in the most modest room but it was still fabulous.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nytraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 16 May 2012
Dear "nytraveller9",

Thank you for this nice and positive feedback! We are glad to know you enjoyed your time in Tulum.

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 May 2012

My boyfriend and I wanted a low-key and relaxing romantic vacation, and our expectations were blown out of the water with Be Tulum - the hotel room, service, food and atmosphere. We have stayed at other hotels in Tulum, and this is by far our favorite. The staff is extremely friendly and constantly going above and beyond to help and make the guests as comfortable as possible. The beach is at the very end of the long street of hotels, so it feels private and peaceful. The food is phenomenal, especially the breakfast, as are the drinks, and options available throughout the day and for dinner. The whole trip was out of this world and we cannot wait to go back as soon as possible! Thank you, Be Tulum!

Room Tip: A room close to the beach is ideal, but all rooms are fantastic.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KRTbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 16 May 2012
Dear "KRTbeans",

Thank you so much for your incredible comments! We love to read about happy guests!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

My husband and I just celebrated our wedding at Be Tulum last week and it was absolutely wonderful! I cannot say enough about the incredible staff at Be Tulum..they are all knowledgeable, friendly, gracious and cheerful- just a pleasure to be around! The pristine beach is unparalleled and the beauty of the resort is much better than the photos show.

For the five days we were there, we almost never left the premises. There was virtually no reason to go anywhere else!

A few hiccups with the hot tubs not working, but with scenery as fabulous as it is in Tulum, one hardly stays in their room anyway. What a fantastic place. We cannot wait to return!
Thank you, Ana, Pestanos (Cesar), Laura, Carolina, Alex, Israel & Gala! We had such a great time!

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mjtNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 16 May 2012
Dear "mjtNYC",

Thank you for your great and possitive comments! We love to know you have enjoyed your time in Tulum! This certainly is a special place to celebrate a wedding!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin Lakes
Level Contributor
120 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 28 April 2012

I've read the other reviews here and they are pretty accurate. This hotel definitely has many pros but also some cons:
Pros:
- magnificent beach and swimming
- miles and miles of almost deserted beach for walking
- wonderful, attentive, helpful, genuinely cheerful staff
- many shaded & unshaded seating/lying options on beach
- peace & quiet, privacy
- casual & relaxing atmosphere
- the entire bill - including tips - can be paid via credit card
- air conditioning, ceiling fan
- adequate restaurant with comprehensive menu
Cons:
- quirky room designs. Sinks, showers, safe, lighting, door lock, etc are all hard to figure out and use. For example, the bed in our room had a platform under the mattress sticking out about 6 inches on the foot and both sides. We repeatedly hit our shins on it! Our shower did not drain properly. Glass door to toilet area doesn't provide much privacy.
- quite expensive. We checked the hotel next door and found comparable pricing - maybe this is the going rate for hotels on the beach in Tulum.
- tap water is not safe to drink.
- toilet paper cannot be disposed of in toilets; must be deposited in trash cans in bathroom

Room Tip: Ground floor rooms better if you don't want to climb a lot of stairs.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TreborRemag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 29 April 2012
Dear "TreborRemag",

Thanks for your feedback!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed 1 night in of of the Arena suites and it was amazing!
The location of the hotel and it's surroundings is very beautiful & chic.... in every little detail. Even the cleaning ladies looked awesome in their traditional mexican dresses... a nice contrast to the modern hotel :)
We got a nice welcoming drink delivered to the room and the service in general was good. Staff not "too attentive"... we could eat and drink without being "disturbed". This is a place for tranquility and romance in deed...
We just wished that we had time to stay longer! All the best to this amazing design hotel!

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bambolina_j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeTulum, Online Communications Manager at Be Tulum Hotel, responded to this review, 26 April 2012
Dear "Bambolina_j",

Thank you for this nice feedback! Tack så mycket!
Thanks for the lovely pics as well!

We hope to see you again soon on this beautiful part of the world!


Kind regards,


Be Tulum Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Be Tulum Hotel

Property: Be Tulum Hotel
Address: Carretera Tulum-Boca Paila Km.10, Tulum 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #21 of 90 Hotels in Tulum
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Be Tulum Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
A happy marriage between nature and construction. A boutique hotel for world travelers seeking for total relaxation. Between the jungle and the sea, 20 comfortable, exquisitely designed rooms to enjoy facing the spectacle of the sea. ... more   less 
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